For HVAC, plumbing, electrical and roofing companies whose phone rings when nobody is near a desk. It answers, it tells the caller it is an A.I., and when they ask for a person it puts them through on the first ask — to the number you give us when we set the line up.
Showing the home services and trades version.
Unknown caller · 11:42pm
Plumbing
The office closed at four. On a normal night this is a voicemail nobody plays until the morning.
The office closed at four. On a normal night this is a voicemail nobody plays until the morning.
Answered at 11:42pm, when the alternative was a voicemail and the next name on the list.
The agent speaks in Corebee’s own voice — the same Cartesia voice your phone agent is configured with. The caller is synthesised too, and is not a real customer. A scripted example, not a recording of a real call.
Illustrative scripts, not recordings of real customer calls.
Nearly everyone has been trapped in an automated system that could not understand them and would not let them out. That experience is common enough that “we use real people” is a selling point our competitors build an entire business on.
We think the part they get right is the honesty, and the part they get wrong is the conclusion. What people object to is an AI pretending to be a person. So ours does not pretend. It opens by saying it is an A.I., and it puts you through to a human the second you ask — not after it has tried to help you twice more.
The rest is a question you can only settle by watching it work on your own business. That is what the call is for. If it handles your callers badly, we would rather you found out in 30 minutes with us than in month two on your own.
Every call says it is an A.I. before anything else. Most setups open with “This call will be recorded and processed by an A.I. assistant” and a keypress to continue; set up without that, the agent says it itself. Either way the notice is part of the platform — you can add your own words after it, you cannot remove it.
Asking for a person is a trigger the agent listens for, and it hands over rather than trying to help one more time first. The call goes to the one number you give us — the on-call phone, the dispatcher, or your cell, whichever you want it to be. Change it with us when it changes.
Evenings, weekends, and the hour you spend in a crawlspace with the phone in the truck. The call that would have gone to voicemail gets answered — questions answered from what you have given it, and a transfer to your on-call number the moment the caller asks for one.
It reads your leasing calendar, so a prospect is only ever offered a slot that exists, and the one they pick is held before they hang up. Nobody gets told Tuesday morning is open by something with no way of knowing whether it is — and nobody is invented an availability to keep them on the call.
Your hours, your service area, the brands you work on, whether you charge for a call-out. When it does not have the answer it says so, rather than filling the silence with something you would be held to afterwards.
A conversation opens against the number that dialled, so the morning after is a list of numbers to call back rather than a queue you sit through. What you get is the call and the number, not a written record of what was said — a voicemail would tell you more about the problem; this tells you sooner who to ring.
What happens to a call: a call you would otherwise have missed comes in. Corebee answers it and tells the caller it is an A.I. assistant. From there the call either goes to a person on your team the moment the caller asks for one, or Corebee handles it — and either way the call arrives in your inbox as a conversation against the caller’s number.
HVAC companies on the first cold night of the year, when the calls arrive faster than anyone can pick them up and the ones nobody reaches call somebody else. Plumbers who know the 11pm call is the one they least want to go to voicemail. Electricians standing in an open panel with the phone out in the van. Roofers the week after a hail storm — with the caveat that a new line starts at five calls at once and a monthly minute cap, both of which we set with you rather than leave you to discover. And the one-truck shop where the owner is the tech, the dispatcher, and the person who is supposed to be answering.
$99a month, flat
Answering services are usually sold by the minute with an overage rate on top, so the months your phone is busiest are the months you pay most. This is not priced that way.
Voice is set up with us rather than self-serve. That is a real constraint, and it is why the first step here is a call rather than a signup form.
We build the agent on your real business while you watch — your hours, your service area, what you take on and what you turn down — and then ask it the questions your customers actually ask. We also work out how your line should forward: out of hours only, after a set number of rings, or all the time. Your customers keep dialling the number on the truck either way. If it handles your callers badly, we will tell you so on the call.
We build the agent live, point it at your real questions, and tell you straight whether it is ready for your callers.
Book a 30-minute callWant to poke at it yourself first? Paste your website and try the web agent. That one is self-serve; the phone side we set up with you.