The call you missed went to the next name on the list.

We build the agent on your real business while you watch — your hours, your service area, what you take on and what you turn down — and then ask it the questions your customers actually ask. We also work out how your line should forward: out of hours only, after a set number of rings, or all the time. Your customers keep dialling the number on the truck either way. If it handles your callers badly, we will tell you so on the call.

Yes, and that is deliberate. On the setup most businesses start on, the caller first hears “This call will be recorded and processed by an A.I. assistant” and presses 1 to carry on; without that keypress the agent opens with “You’re speaking with an A.I. assistant, and this call may be recorded.” You can add your own wording after it, but you cannot remove it — it is composed as a required prefix rather than a default, so no setting can push it off the front or replace it. Depending on how the line is set up, callers may also hear a short recorded step before that asking them to press 1 to continue. That is a recording-consent step, not a menu, and after it they simply talk.

The caller asks for a person and the agent puts them through to the number you gave us — usually the on-call phone. We are going to be straight with you about the limit here: asking for a human is the trigger, and on the phone it is the only thing that starts a transfer. The agent does not decide on its own what counts as an emergency, and we are not going to tell you it does.

Yes — it offers the slots your board actually has left, holds the one the caller picks, and can text a payment link for a call-out deposit so the slot is secured before they hang up. What it will not do is promise an arrival window it cannot see, or quote a repair before somebody has looked at the unit. On web chat it can open your own Cal.com or Calendly so the visitor picks a slot themselves, and the confirmation comes from the calendar you already use.

Not on the phone. It is English on calls today. The speech recognition is set for English spoken with a strong accent — a dedicated English model rather than one that keeps re-guessing which language it is hearing, and a longer pause allowed before it decides the caller has finished. On web chat and email the agent handles other languages, but we are not going to tell you the phone does something it does not.

Pro is $99 a month ($79 a month billed yearly) and includes the AI phone agent with its own number and 500 phone minutes a month, about 150 calls. Business is $199 a month with 2,000 minutes, about 600 calls, and up to 3 numbers. Extra minutes are $0.20 each on monthly plans. There are no per-seat or per-resolution fees, and you can try Pro free for 14 days.