Shared Inbox
A Shared Inbox Built for Support Teams That Ship Fast
Assign, label, filter, and resolve conversations as a team. No more lost emails, duplicate replies, or wondering who is handling what.
Corebee Shared Inbox brings every customer conversation into a single, organized workspace. Support agents can assign conversations, leave internal notes, apply labels, and filter by status or priority. Built for teams of 2-50 agents who need to collaborate without stepping on each other.
Key Capabilities
Everything you need from shared inbox, built into one platform.
Multi-Agent Assignment
Assign conversations to specific team members or teams. See who is working on what at a glance. Automatic round-robin assignment distributes workload evenly across your support team.
Internal Notes & Side Conversations
Leave private notes on any conversation that only your team can see. Tag colleagues for input, discuss edge cases internally, and keep all context attached to the conversation without exposing it to the customer.
Labels & Custom Filters
Organize conversations with custom labels like "Bug Report," "Feature Request," or "VIP." Create saved filters to instantly find conversations by label, assignee, status, channel, or date range.
Real-Time Collaboration
See when a teammate is viewing or typing in the same conversation to avoid collision replies. Real-time presence indicators and typing awareness keep your team coordinated without external chat tools.
Unified Conversation View
Every message, whether from the chat widget, email, or other channels, appears in one chronological thread. AI responses, human replies, and internal notes are clearly distinguished so agents have full context at a glance.
How It Works
Get up and running in minutes, not weeks.
1
Invite Your Team
Add support agents to your Corebee workspace with email invitations. Set roles and permissions so everyone has the right level of access from day one.
2
Conversations Flow In
When customers send messages through the chat widget, conversations appear in the shared inbox in real time. AI-handled conversations are marked separately from those needing human attention.
3
Assign and Collaborate
Assign conversations to the right agent, add labels for organization, and use internal notes to discuss tricky cases. The inbox updates in real time so your team stays in sync.
4
Resolve and Close
Send a reply, mark as resolved, and move on. Resolved conversations are archived with full history so you can reference them later or use them for training the AI.
Use Cases by Industry
See how teams in your industry use shared inbox.
SaaS / Software
A 15-person SaaS company uses the shared inbox to route technical questions to engineers and billing issues to the operations team. Internal notes let engineers explain technical context to support agents without a separate Slack thread.
Agency / Professional Services
A digital agency manages support for 8 client products from a single inbox. Labels separate conversations by client, and filters let agents focus on their assigned accounts without seeing noise from other projects.
Healthcare Tech
A telehealth platform uses the shared inbox to triage patient-facing support requests. High-priority cases like appointment issues are auto-labeled and assigned to senior agents, while general FAQ queries are handled by the AI.
How Corebee Compares
Why teams switch to Corebee for shared inbox.
Traditional shared inboxes like Help Scout and Front charge per seat, which gets expensive fast for growing teams. Zendesk offers a capable inbox but bundles it with enterprise complexity that small teams do not need. Intercom mixes marketing automation into the inbox, adding noise for support-focused teams. Corebee keeps it simple: one inbox, unlimited agents, no per-seat fees. You get assignment, labels, internal notes, real-time collaboration, and AI-handled conversations clearly separated, all for $99/month flat. For a 10-agent team, that is $990/month cheaper than Help Scout and over $2,000/month less than Intercom.
Frequently Asked Questions
Common questions about shared inbox.
How many agents can use the shared inbox?
Corebee supports unlimited agents on the $99/month plan. There are no per-seat fees, so you can invite your entire support team without worrying about costs increasing as you grow.
Can I see conversation history after it is resolved?
Yes. All conversations are permanently archived with full message history, internal notes, labels, and timestamps. You can search and filter through resolved conversations at any time.
Does the inbox show AI and human messages separately?
Yes. AI-generated responses are clearly labeled so agents always know whether a previous reply came from the AI or a team member. This transparency helps agents provide accurate follow-up responses.
Can I customize notification settings?
Agents can configure notification preferences for new conversations, assignments, and mentions. Browser notifications, email notifications, and in-app notifications are all available.
Is there a mobile app for the inbox?
The shared inbox is fully responsive and works on mobile browsers. A dedicated mobile app is on the roadmap for a future release.
Ready to try Shared Inbox?
Get started today. $99/mo flat — 30-day money-back guarantee.