Shared Inbox: included in Corebee Pro, not an add-on tier
A Shared Inbox Built for Support Teams That Ship Fast
Assign, label, filter, and resolve conversations as a team. No more lost emails, duplicate replies, or wondering who is handling what.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Corebee Shared Inbox brings every customer conversation into a single, organized workspace. Support agents can assign conversations, leave internal notes, apply labels, and filter by status or priority. Built for teams of 2-50 agents who need to collaborate without stepping on each other.
What the shared inbox does on its own
5 capabilities, and the list is the whole list.
Pro is $99 a month. Nothing below is an add-on, a usage meter or a per-seat charge.
Multi-Agent Assignment
- Assign conversations to specific team members or teams. See who is working on what at a glance. Automatic round-robin assignment distributes workload evenly across your support team.
Internal Notes & Side Conversations
- Leave private notes on any conversation that only your team can see. Tag colleagues for input, discuss edge cases internally, and keep all context attached to the conversation without exposing it to the customer.
Labels & Custom Filters
- Organize conversations with custom labels like "Bug Report," "Feature Request," or "VIP." Create saved filters to instantly find conversations by label, assignee, status, channel, or date range.
Real-Time Collaboration
- See when a teammate is viewing or typing in the same conversation to avoid collision replies. Real-time presence indicators and typing awareness keep your team coordinated without external chat tools.
Unified Conversation View
- Every message, whether from the chat widget, email, or other channels, appears in one chronological thread. AI responses, human replies, and internal notes are clearly distinguished so agents have full context at a glance.
What setup actually involves
4 steps, in minutes, not weeks.
Invite Your Team
Add support agents to your Corebee workspace with email invitations. Set roles and permissions so everyone has the right level of access from day one.
Conversations Flow In
When customers send messages through the chat widget, conversations appear in the shared inbox in real time. AI-handled conversations are marked separately from those needing human attention.
Assign and Collaborate
Assign conversations to the right agent, add labels for organization, and use internal notes to discuss tricky cases. The inbox updates in real time so your team stays in sync.
Resolve and Close
Send a reply, mark as resolved, and move on. Resolved conversations are archived with full history so you can reference them later or use them for training the AI.
Start free — or watch it read your own help centre first.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Use Cases by Industry
How teams in each industry put the shared inbox to work. These are illustrative scenarios, not named customers.
SaaS / Software
A 15-person SaaS company uses the shared inbox to route technical questions to engineers and billing issues to the operations team. Internal notes let engineers explain technical context to support agents without a separate Slack thread.
Agency / Professional Services
A digital agency manages support for 8 client products from a single inbox. Labels separate conversations by client, and filters let agents focus on their assigned accounts without seeing noise from other projects.
Healthcare Tech
A telehealth platform uses the shared inbox to triage patient-facing support requests. High-priority cases like appointment issues are auto-labeled and assigned to senior agents, while general FAQ queries are handled by the AI.
Where the difference actually is
Line by line against the tools you are comparing.
Traditional shared inboxes like Help Scout and Front charge per seat, which gets expensive fast for growing teams.
- Zendesk offers a capable inbox but bundles it with enterprise complexity that small teams do not need.
- Intercom mixes marketing automation into the inbox, adding noise for support-focused teams.
- Corebee Pro keeps it simple: one inbox, unlimited agents, no per-seat fees.
- You get assignment, labels, internal notes, real-time collaboration, and AI-handled conversations clearly separated, all for $99/month on Pro.
- For a 10-agent team, that is $990/month cheaper than Help Scout and over $2,000/month less than Intercom.
If you do start paying, there’s a 30-day money-back guarantee.
Start freeWhat buyers ask before they start
The objections that actually decide it, answered the way we would answer them on a call.
How many agents can use the shared inbox?
Corebee supports unlimited agents on the Pro plan ($99/month). There are no per-seat fees, so you can invite your entire support team without worrying about costs increasing as you grow.
Can I see conversation history after it is resolved?
Yes. All conversations are permanently archived with full message history, internal notes, labels, and timestamps. You can search and filter through resolved conversations at any time.
Does the inbox show AI and human messages separately?
Yes. AI-generated responses are clearly labeled so agents always know whether a previous reply came from the AI or a team member. This transparency helps agents provide accurate follow-up responses.
Can I customize notification settings?
Agents can configure notification preferences for new conversations, assignments, and mentions. Browser notifications, email notifications, and in-app notifications are all available.
Is there a mobile app for the inbox?
The shared inbox is fully responsive and works on mobile browsers. A dedicated mobile app is on the roadmap for a future release.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Ready to try Corebee's shared inbox?
Start free today, no card. Try Pro free for 14 days, then it is $99/mo.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.