Corebee is an AI-powered customer support platform priced at $99/month flat, designed for healthcare saas. It includes an AI chat widget that resolves 86% of tickets automatically, a shared team inbox for human agents, a knowledge base for self-service, and built-in analytics. There are no per-seat fees, no per-resolution charges, and no usage caps. Corebee is built for B2B SaaS companies with 10-100 employees who need enterprise-quality support without enterprise complexity or pricing.
Industry
AI Customer Support for Healthcare SaaS
Support healthcare professionals and patients with AI that respects compliance boundaries. Automate appointment scheduling questions, onboarding, and product support while keeping sensitive data safe.
Why Healthcare SaaS Teams Struggle with Support
These are the problems we hear from industry teams like yours every week.
1
Compliance creates support bottlenecks
Healthcare SaaS support teams must navigate HIPAA, data privacy, and clinical accuracy requirements. This slows response times because agents double-check every answer, creating a backlog of tickets.
2
Onboarding healthcare providers is slow
Clinics and hospitals have complex onboarding needs: integrations with EHR systems, user training for clinical staff, and compliance configuration. Each onboarding ticket takes 30-60 minutes to resolve.
3
After-hours support is critical but expensive
Healthcare operates 24/7. When a clinic cannot access your software at 6 AM before patients arrive, they need immediate help. Staffing round-the-clock support costs $150K+ per year in additional headcount.
4
Sensitive data limits what tools you can use
Many customer support platforms do not meet healthcare data handling requirements. This limits your options and often means using expensive enterprise tools that are overkill for a 30-person SaaS team.
How Corebee Solves This
Purpose-built features that address the specific challenges of healthcare saas.
AI with compliance guardrails
Configure what the AI can discuss and what must be escalated. Set boundaries around clinical information, patient data, and medical advice. The AI handles product support while respecting healthcare boundaries.
AI Chat Widget
Onboarding documentation on demand
Build a comprehensive knowledge base with setup guides, integration docs, and training materials. AI walks healthcare providers through onboarding steps, reducing the need for 1-on-1 support calls.
Knowledge Base
24/7 product support without staffing costs
AI answers questions about your software features, troubleshooting, and account management around the clock. Healthcare providers get help when they need it, not just during business hours.
AI Chat Widget
Escalation routing for sensitive issues
Automatically route data-related questions, compliance inquiries, and clinical support requests to specialized team members. Every escalation includes full conversation context.
Team Inbox
The Impact You Can Expect
Real metrics from industry teams using Corebee.
| Metric | Before | After Corebee |
|---|---|---|
| Onboarding ticket resolution time | 45 minutes | 8 minutes |
| After-hours tickets resolved by AI | 0% | 65% |
| Monthly support tool cost | $2,400/mo | $99/mo |
Based on typical results from industry teams. Individual results may vary.
Frequently Asked Questions
Is Corebee HIPAA compliant?
Corebee provides security controls including encryption in transit and at rest, conversation logging, and data export capabilities. For HIPAA-covered entities, we recommend reviewing our security documentation and signing a Business Associate Agreement (BAA). Contact us to discuss your specific compliance requirements.
Can the AI avoid discussing clinical information?
Yes. Custom instructions let you define topics the AI should never address, such as clinical advice, diagnosis information, or patient-specific data. The AI will acknowledge these questions and route them to the appropriate team member.
How do you handle patient data in conversations?
We recommend configuring your widget to avoid collecting protected health information (PHI) in chat. For product support questions, the AI works with your knowledge base content and does not need access to patient data to be effective.
Can healthcare staff self-serve for common product questions?
Yes. Import your training materials, user guides, and FAQ documents. Healthcare staff can get instant answers about how to use your software, troubleshoot issues, and find documentation without waiting for a support agent.
What about audit trails for support interactions?
Every conversation is logged with timestamps, participant information, and resolution status. You can export this data for compliance audits, quality reviews, or regulatory inquiries.
Ready to transform your support?
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