AI-first customer support
Help Scout is great
for email.
We're great for AI chat.
Help Scout excels at email support. Corebee excels at AI-powered chat that resolves questions instantly. Use both, or let us handle everything.
Different Strengths, Same Goal
Help Scout
Email-first support
- Powerful shared inbox
- Great email workflows
- Collision detection
- Saved replies
- Customer profiles
Best for: Teams that primarily handle email support
Corebee
AI-first support
- Advanced AI-powered responses
- 86% auto-resolution
- Instant chat answers
- AI-powered KB search
- Smart agent assist
Best for: Teams that want AI to handle routine questions
Feature Comparison
| Feature | Corebee | Help Scout |
|---|---|---|
| Primary Channel | AI Chat + Email | Email-first |
| AI Capabilities | Native advanced AI | AI Assist (beta) |
| Auto-Resolution | 86% without humans | Drafts for agents |
| Pricing | $99/month flat | $20-$65/user/month |
| Chat Widget | Included, AI-powered | Beacon widget |
| Knowledge Base | Included + AI search | Docs included |
| Setup Time | 5 minutes | 30 minutes |
| Email Management | Basic email | Excellent |
| Shared Inbox | Unified inbox | Powerful shared inbox |
| Workflows | Basic automation | Advanced workflows |
Or Use Both Together
Many teams use Help Scout for email and Corebee for AI chat. Get the best of both worlds - human-touch email support and instant AI-powered chat assistance.
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