The service call you missed booked in somewhere else.

We build the agent on your real shop while you watch — your hours, your services, what you do and don’t take in — and then ask it the questions your customers actually ask. We also walk through how your line would forward to it: after hours only, after a set number of rings, or all the time. If it handles your callers badly, we’ll tell you so on the call.

Yes, and that’s deliberate. On the setup most businesses start on, the caller first hears “This call will be recorded and processed by an A.I. assistant” and presses 1 to carry on; without that keypress the agent opens with “You’re speaking with an A.I. assistant, and this call may be recorded.” You can add your own wording after it, but you cannot remove it — it’s composed as a required prefix rather than a default, so no configuration can push it off the front or replace it. In the default setup the caller confirms they accept that notice with a keypress before the conversation starts; we go through exactly what your callers will hear when we set your line up.

It cannot look that up. On a phone call the agent has retrieval and speech and nothing else — no ticket lookup, no DMS, no shop management system. So it doesn’t invent a “should be ready this afternoon”. It cannot look that up, so it doesn't invent a “should be ready this afternoon”. It says it can't see the ticket and that an advisor can — and if the caller asks for a person, it transfers them to the number you gave us.

It books. It sees which bays are open, offers the right length of slot for what the car is actually in for, and can hold an early one against a deposit taken at the counter. It will not quote a repair it cannot see — a job nobody has diagnosed stays a conversation with your advisors. On web chat it can open your own Cal.com or Calendly so the visitor picks a slot and the confirmation comes from the calendar you already use. We’d rather tell you that now than have you find out in week two.

No. The phone agent is English today, and the speech recognition is specifically tuned for strong non-native English accents rather than for switching languages mid-call. On web chat and email the agent handles other languages — but we’re not going to tell you the phone does something it doesn’t. If most of your inbound is Spanish, this isn’t ready for you yet.

Pro is $99 a month ($79 a month billed yearly) and includes the AI phone agent with its own number and 500 phone minutes a month, about 150 calls. Business is $199 a month with 2,000 minutes, about 600 calls, and up to 3 numbers. Extra minutes are $0.20 each on monthly plans. There are no per-seat or per-resolution fees, and you can try Pro free for 14 days.