Knowledge Base
A Knowledge Base That Makes Your AI Smarter Every Day
Import your docs, articles, and FAQs. Corebee chunks and embeds everything so the AI can retrieve the perfect answer to any customer question, instantly.
Corebee Knowledge Base is the content engine that powers AI support. Import help articles, documentation, and FAQs from multiple sources, and the system automatically chunks, embeds, and indexes everything for retrieval-augmented generation. Supports URL scraping, file uploads, and direct text entry with categories and tags for organization.
Key Capabilities
Everything you need from knowledge base, built into one platform.
Three Import Methods
Add knowledge from URLs (automatic scraping), file uploads (PDF, Markdown, text), or direct text entry. Each source is tracked individually so you can update or remove specific content without affecting the rest.
Automatic Chunking & Embedding
Imported content is automatically split into semantic chunks and converted to vector embeddings using OpenAI. This enables the AI to retrieve the most relevant snippets for each customer question with sub-second latency.
Categories & Tags
Organize knowledge sources into categories and apply tags for easy management. Categories help structure your content library, while tags let you cross-reference related topics across different sources.
Gap Detection
Corebee tracks questions the AI could not answer confidently and surfaces knowledge gaps. You get a clear list of topics that need documentation, so you can prioritize content creation where it matters most.
Source Tracking & Freshness
Every knowledge source displays its import date, last update, chunk count, and sync status. Stale content is flagged for review so your AI always works with current, accurate information.
How It Works
Get up and running in minutes, not weeks.
1
Add Your Content Sources
Paste URLs to your help center, upload documentation files, or write content directly. Corebee scrapes, parses, and extracts the text content automatically.
2
Automatic Processing
Content is split into optimally-sized chunks, converted to vector embeddings, and stored in a searchable index. This process typically completes within 1-2 minutes per source.
3
AI Retrieves Relevant Answers
When a customer asks a question, the AI searches the vector index to find the most relevant chunks, then uses Corebee AI to synthesize a natural-language answer grounded in your actual documentation.
Use Cases by Industry
See how teams in your industry use knowledge base.
SaaS / Software
A developer tools company imports their entire documentation site (200+ pages) into Corebee. The AI answers API questions, explains configuration options, and links to relevant docs, covering 80% of technical support queries.
Education / EdTech
An online learning platform uploads course FAQs, enrollment policies, and troubleshooting guides. Students get instant answers about deadlines, technical requirements, and account issues without waiting for office hours.
B2B Services
A consulting firm adds service descriptions, pricing guides, and onboarding documentation. The AI handles pre-sales questions and onboarding support, freeing consultants to focus on billable work.
How Corebee Compares
Why teams switch to Corebee for knowledge base.
Most support tools treat the knowledge base as a static help center for customers to browse. Corebee treats it as the AI training layer. Unlike Zendesk Guide or Help Scout Docs, which are primarily human-facing article repositories, Corebee Knowledge Base is optimized for machine retrieval using vector embeddings and semantic search. Intercom requires manual training and fine-tuning of their AI. Freshdesk Freddy AI offers basic article suggestions but lacks true RAG-powered retrieval. Corebee combines the content management of a traditional knowledge base with the AI-readiness of a vector database, and it is all included at $99/month.
Frequently Asked Questions
Common questions about knowledge base.
What file formats can I upload to the knowledge base?
Corebee supports PDF, Markdown (.md), and plain text (.txt) file uploads. You can also import content by pasting URLs to web pages, which Corebee scrapes and processes automatically.
How quickly does new content become available to the AI?
New content is typically processed and available within 1-2 minutes of import. The chunking, embedding, and indexing pipeline runs automatically so there is no manual step required.
Is there a limit on how much content I can add?
The $99/month plan includes generous content limits suitable for most B2B SaaS companies. There is no hard per-article limit. The system is designed to handle knowledge bases with hundreds of sources.
How does gap detection work?
When the AI encounters a customer question it cannot answer confidently (low confidence score), it logs the topic. Corebee aggregates these into a knowledge gap report showing the most common unanswered topics, so you know exactly what documentation to write next.
Can I update content without re-importing everything?
Yes. Each knowledge source is independent. You can update, re-sync, or delete individual sources without affecting the rest of your knowledge base. URL sources can be re-scraped with one click.
Ready to try Knowledge Base?
Get started today. $99/mo flat — 30-day money-back guarantee.