Changelog
Everything new, improved, and fixed in Corebee. We ship updates weekly to keep your support experience sharp.
AI Onboarding Concierge
Persistent setup assistant that guides new users through installation, personalized per signup source across 5 personas. Detects when your widget goes live via phone-home signal and switches to retention mode with a weekly digest. Concierge actions include emailing a designated developer the install snippet, generating tag-manager instructions, and preparing a DPA for enterprise buyers. A scope classifier routes 18 out-of-scope topics (billing, account deletion, security questionnaires, and more) to the right team instead of the assistant.
AI Response Quality Improvements
We upgraded our retrieval-augmented generation pipeline to deliver 15% better accuracy on complex, multi-topic queries. The AI now handles follow-up questions and context switches more naturally.
Dark Mode for Dashboard
Full dark mode support across every dashboard view including inbox, analytics, knowledge base editor, and settings. Automatically follows your system preference or can be toggled manually.
Conversation Assignment Rules
Set up automatic assignment rules to route conversations to the right team member based on topic, customer tier, or language. Reduces triage time and speeds up first response.
Inline Knowledge Base Suggestions
When composing a reply, the inbox now suggests relevant knowledge base articles in real time. Click to insert a formatted link or use the content as a reference for your response.
Slack Integration
Connect your Corebee inbox to Slack channels. Receive new conversation notifications, reply directly from Slack, and keep your team in the loop without switching tools.
Custom Knowledge Base Themes
Brand your public help center with custom colors, logo, and fonts. Match your knowledge base to your product so customers get a seamless support experience.
Analytics Dashboard v2
Completely redesigned analytics with real-time metrics, customizable date ranges, and new charts for AI resolution rate, average handle time, and customer satisfaction trends.
Widget Loading Performance Fix
Fixed an issue where the chat widget could take up to 3 seconds to initialize on pages with heavy JavaScript. Widget now loads in under 500ms consistently.
Bulk Article Import
Import your existing help articles from Zendesk, Intercom, or Markdown files in a single step. Supports up to 500 articles per import with automatic formatting.
Email Notification Reliability
Resolved intermittent delays with email notifications for new conversations. Notifications now arrive within 30 seconds of a new customer message.
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