The call nobody could take is still ringing at 9pm.
For single-site and small-group practices — chiropractic, physical therapy, family medicine, med spas — where reception is already rooming a patient when the phone goes. It answers, it tells the caller it is an A.I., and it puts them through to a person the moment they ask.
Showing the medical & wellness practices version.
Unknown caller · 9:48pm
Family medicine
The office closed at five. This is the call that would have been a voicemail nobody hears until the morning list.
The office closed at five. This is the call that would have been a voicemail nobody hears until the morning list.
- Corebee: You're speaking with an A.I. assistant, and this call may be recorded. Northgate Family Medicine — the office is closed. What's going on?
- Caller: You took a mole off my back Tuesday. It's bled through the dressing again.
- Corebee: Bleeding after a procedure goes to the doctor on call, not the morning list — that's the out-of-hours instruction here. And if it's soaking through fast or you feel light-headed, hang up and call 911.
- Caller: No, nothing like that. Can I speak to someone now, then?
- Corebee: Yes. Putting you through to the doctor on call. (Transferred to the number you set for out of hours)
A conversation is waiting in your inbox in the morning, under the number that dialed you.
The agent speaks in Corebee’s own voice — the same Cartesia voice your phone agent is configured with. The caller is synthesised too, and is not a real customer. A scripted example, not a recording of a real call.
Illustrative scripts, not recordings of real customer calls.
The reason you’re sceptical is a good reason
Nearly everyone has been trapped in an automated system that could not understand them and would not let them out. That experience is common enough that “we use real people” is a selling point our competitors build an entire business on.
We think the part they get right is the honesty, and the part they get wrong is the conclusion. What people object to is an AI pretending to be a person. So ours does not pretend. It opens by saying it is an A.I., and it puts you through to a human the second you ask — not after it has tried to help you twice more.
The rest is a question you can only settle by watching it work on your own business. That is what the call is for. If it handles your callers badly, we would rather you found out in 30 minutes with us than in month two on your own.
What it actually does
It says what it is
Every call says it is an A.I. before anything else. Most setups open with “This call will be recorded and processed by an A.I. assistant” and a keypress to continue; set up without that, the agent says it itself. Either way the notice is part of the platform — you can add your own words after it, you cannot remove it.
It hands over the moment a patient asks
Asking for a person is a trigger the agent listens for. It puts the caller through to the number you give us, and it does not try to help one more time first. On the phone, nothing else moves a call to a human — so nobody gets transferred because software decided they sounded upset.
It picks up when the desk cannot
Evenings, weekends, the lunch hour, and the twenty minutes your receptionist spends rooming a patient. The call that would have gone to voicemail gets answered instead, and each call opens a conversation in your inbox against the number that dialed you.
It only offers slots that exist
It reads your schedule, so the times it offers are the times you actually have — never from your website, never from a guess. The patient picks one and it is held before they hang up. What it will not do is move or cancel an existing appointment: getting that wrong costs somebody their slot, so it goes to your desk.
It reads your schedule, and nothing else
It can see what is open and book into it. It cannot open a chart, pull a balance or check a claim — a wrong answer about a medication or a benefit is the kind of wrong that costs a patient, so none of that is wired to it. Past the schedule it answers from the information you loaded, and it is instructed not to invent a number, a policy or a date to fill a silence.
It is tuned for accented English
Speech recognition is set for English spoken with a strong accent — a dedicated English model rather than one that keeps re-guessing the language, and a longer pause allowed before it decides the caller has finished. On the phone it is English-only today. If a large share of your patients call in Spanish, that is a limit worth raising early.
What happens to a call
What happens to a call: a call you would otherwise have missed comes in. Corebee answers it and tells the caller it is an A.I. assistant. From there the call either goes to a person on your team the moment the caller asks for one, or Corebee handles it — and either way the call arrives in your inbox as a conversation against the caller’s number.
Being skeptical about this in a medical practice is the right instinct
Nearly everyone has been trapped in an automated system that could not understand them and would not let them out — and in a practice the stakes are not a bad customer experience. A wrong answer about a medication, a benefit or a slot is something a patient acts on. That is why "we use real people" is a message our competitors build an entire business on, and it is a fair one. We think the part they get right is the honesty and the part they get wrong is the conclusion. What people object to is an AI pretending to be a person. So ours does not pretend. It opens by saying it is an A.I., it puts the caller through to a human on the first ask, not after another attempt to help, and it is built to say it does not know instead of filling the silence with something plausible. On a call it reads your schedule so it can book, and stops there — it cannot reach a chart or a billing system, so a whole class of mistake — the one that comes from reading the wrong record back to a patient — is off the table. This fits a single-site or small-group practice where the front desk is one or two people who are also rooming patients. It is not built for a health system. The rest is a question you can only settle by watching it work on your own practice, which is what the call is for. If it handles your patients badly, we would rather you found that out in 30 minutes with us than in month two on your own.
$99a month on Pro, or $79 billed yearly
Pro includes an AI phone agent with its own number and 500 phone minutes a month (about 150 calls). Business is $199 a month with 2,000 phone minutes a month (about 600 calls) and up to 3 numbers.
Extra minutes are $0.20 each on monthly plans. Going over does not stop the agent answering your phone.
You can set the phone up yourself from your plan, including on the 14-day free trial (card required, 100 minutes to test with), or book a call and we set it up with you.
Questions people ask before booking
We build the agent on your real practice while you watch — your hours, your locations, your new-patient policy — and then ask it the questions your patients actually call about. If it handles them badly, we will tell you so on the call. You can set the phone up yourself from a Pro or Business plan, but the call is also a good place to plan the phone side with us.
Thirty minutes, on your own business
We build the agent live, point it at your real questions, and tell you straight whether it is ready for your callers.
Book a 30-minute callWant to poke at it yourself first? Paste your website and try the web agent. The phone agent comes with Pro and Business, and you can set it up yourself or with us.