1. Agreement to Terms

By accessing or using Corebee ("Service"), operated by Corebee Chat LTD, company no. 517303483, Poalei HaRakevet 26, Givatayim 5325717, Israel ("Company," "we," "our"), you ("Customer," "you," "your") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our Data Processing Agreement, all of which are incorporated by reference. If you are agreeing to these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization. If you disagree with any part of these Terms, you do not have permission to access the Service.

2. Description of Service

Corebee is an AI-powered customer support platform that provides automated chat support, knowledge base management, conversation inbox, and analytics tools. The Service is designed for businesses of all sizes, including agencies and BPOs. The Service includes AI-powered features that use artificial intelligence to generate responses to customer queries.

3. Account Registration

To use the Service, you must:

Be at least 18 years old
Provide accurate and complete registration information
Maintain the security of your account credentials, API keys and OAuth tokens
Promptly notify us of any unauthorized use of your account
Accept responsibility for all activities under your account, including activities by your team members, agents, and end-users

Signed-in product use includes page view and click analytics, and session replay only if you consent to it, as described in our Privacy Policy; you can ask us to turn analytics off at support@corebee.ai. This analytics data helps us improve the Service and provide technical support. You may withdraw analytics or replay consent at any time through the cookie preferences link in the site footer. Marketing and advertising cookies are not enabled by account creation and require separate opt-in. Session replay runs only with your consent, and form fields are masked. It never runs in the agency console, on your customers' chat pages, or for signed-in Corebee staff.

4. Pricing and Payment

Our Service is offered on the following plans. Paid plans have a fixed monthly or yearly price with no per-seat or per-resolution fees; the only usage-based charge is extra phone minutes on monthly plans, described below:

Free: $0, with 50 AI-answered conversations a month on web chat and 1 team member
Pro: $99 per month, or $79 per month billed yearly ($948 a year), with unlimited AI conversations (fair use), unlimited team members, every channel and 500 phone minutes a month
Business: $199 per month, or $159 per month billed yearly ($1,908 a year), with everything in Pro plus 2,000 phone minutes a month and up to 3 phone numbers
Agencies and BPOs: priced per client account, as agreed with us in writing
30-day money-back guarantee on paid plans

Free Plan Limits

When a Free account reaches 50 AI-answered conversations in a month, the AI stops answering until the next month. Your chat keeps collecting visitor details, we email you about new conversations, and you can still reply by hand without limit. You can upgrade at any time.

Phone Minutes

Each paid plan includes the monthly phone minutes listed above. On monthly plans, minutes beyond the allowance are billed at $0.20 per minute on your next invoice, and we email you when you reach 80% and 100% of your allowance. Yearly plans are not billed for extra minutes; when a yearly plan reaches its monthly allowance, we will ask you to upgrade or switch to monthly billing.

Calls are not cut off when you pass your allowance. As a safety limit, once an account uses 1,000 minutes beyond its monthly allowance, the phone agent takes messages instead of handling calls until your allowance resets.

Plan Changes, Cancellation and Failed Payments

Payments are processed by Polar, which acts as our merchant of record, or by Shopify if you subscribe through the Shopify App Store. Upgrades take effect immediately and are prorated for the rest of the billing period. Downgrades take effect at the end of the current billing period. You may cancel your paid subscription at any time; your paid plan continues until the end of the current billing period, after which your account moves to the Free plan. All fees are non-refundable except as expressly stated in these Terms or as required by applicable law.

If a payment fails and is not resolved, your account moves to the Free plan. When an account moves to the Free plan, your setup is saved and web chat keeps working, but other channels stop. Any phone number on the account is kept for 30 days (callers hear that the line is not active) and is then released. We cannot guarantee that a released number can be recovered.

We reserve the right to adjust pricing with at least 30 days' advance notice. Price changes will take effect at the start of your next billing period. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

5. Free Trials and Beta Features

Free Trials

Pro and Business plans may be offered with a 14-day free trial. Starting a trial requires a payment card. If you cancel before the trial ends, you will not be charged and your account moves to the Free plan. If you do not cancel, your card is charged for the plan you chose when the trial ends. Trial subscriptions are provided without any warranty, service level commitment, or indemnity obligation. We may terminate or modify a trial at any time without notice.

Beta Features

We may make pre-release or beta features available to you ("Beta Features"). Beta Features are provided "AS IS" and "AS AVAILABLE" without any warranty of any kind. Beta Features may contain defects, may be changed or discontinued at any time without notice, and are not subject to any service level agreement, indemnification, or support obligation. YOUR USE OF BETA FEATURES IS AT YOUR OWN RISK.

6. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful, offensive, or illegal content
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the Service or its infrastructure
Use the Service for spam or unsolicited communications
Reverse engineer, decompile, disassemble, or attempt to extract source code from the Service
Use AI features for biometric identification, emotional recognition, creditworthiness assessment, or employment decision-making
Use AI-generated output to train or improve competing AI models or services
Circumvent any security features, usage limits, or access controls
Share API keys or access tokens with anyone outside your organization, except apps you connect as described in Section 9 (API, MCP and Connected Agents), or use the API or MCP server to exceed usage limits or reach data you are not authorized to access

We may suspend or terminate your account immediately for violations of this section.

7. Intellectual Property

The Service and its original content, features, functionality, underlying technology, documentation, and all related intellectual property rights are and shall remain the exclusive property of Corebee Chat LTD and its licensors. The Service is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except the limited right to use the Service in accordance with these Terms.

8. Customer Data

You retain all rights, title, and interest in and to the content you submit to the Service ("Customer Data"), including knowledge base articles, conversation data, and other materials. By submitting Customer Data, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process that content solely for the purpose of providing and improving the Service to you during the term of your subscription.

You represent and warrant that you have all necessary rights, consents, and permissions to submit Customer Data to the Service, and that your Customer Data does not violate any applicable law or third-party rights.

Usage Data and Anonymized Data

We may collect technical and usage data about how you use the Service ("Usage Data"). We may anonymize Customer Data by removing all personal identifiers ("Anonymized Data"). We retain all rights in Usage Data and Anonymized Data and may use them to analyze, improve, support, and operate the Service. Anonymized Data is never used to train or fine-tune AI models, and is never sold or used for advertising.

9. AI-Powered Features

Our Service uses artificial intelligence, including third-party large language models, to generate responses to customer queries ("AI Output"). By using our AI features, you acknowledge and agree that:

No warranty on AI Output. AI Output may contain inaccuracies, errors, or incomplete information. COREBEE MAKES NO REPRESENTATIONS OR WARRANTIES AND PROVIDES NO INDEMNITIES WITH RESPECT TO AI OUTPUT.
Customer responsibility. You are solely responsible for reviewing, validating, and approving all AI Output before it is delivered to your end-users. You must maintain appropriate human oversight of AI-generated communications, especially for critical or sensitive matters.
AI transparency. You are responsible for informing your end-users that they may be interacting with an AI-powered system, as required by applicable law.
No training on your data. Corebee does not use your Customer Data to train, fine-tune, or improve AI models, and our AI model providers (OpenAI, Anthropic, Google Gemini) may not use it to train their models. Your data is used solely to generate responses within the Service.
AI Output ownership. You retain ownership of AI Output generated from your Customer Data, subject to any rights of the underlying AI model providers.

API, MCP and Connected Agents

You may connect third-party apps and AI agents, for example Meta Muse, Claude, ChatGPT or Cursor, to the Service through our API or our Model Context Protocol (MCP) server, using API keys or OAuth access that you approve. When you connect an app, you instruct us to give it the data and permissions you approve.

Not part of the Service. Connected apps are provided by third parties. Their providers' terms and privacy policies govern them, and Corebee is not responsible for them or for how they use data they receive.
Your responsibility. You are responsible for all actions taken through credentials or apps you authorize, including replies sent to your customers and data changed or deleted by an AI agent acting on your instructions. Review what an app may do before you approve it. The rules on AI Output in this Section apply to content an agent sends through the Service.
Revoking access. You can revoke a connected app's access at any time in Settings, Login & security, Connected apps. Workspace owners can revoke API keys in Settings, Developer API.
Our rights. We may limit, suspend or revoke any credential or connected app to protect the Service, you or your customers.
Acceptable use. Section 6 (Acceptable Use) applies to all access through the API or MCP server, including by apps you connect.
No secondary use. Corebee does not use Customer Data, or data received from or returned to connected apps, to train or fine-tune AI models. Corebee does not sell it, use it for advertising, combine it across customers, or build profiles for its own purposes, and does not use it to infer sensitive characteristics such as health, religion, sexual orientation, political views or ethnic origin. Analytics the Service computes for your workspace, such as conversation sentiment, CSAT, customer health scores and team performance metrics, are produced only on your instructions, stay within your workspace, and are used only to provide the Service to you.

How we handle data shared with connected apps is described in our Privacy Policy.

10. Service Availability

We use commercially reasonable efforts to maintain the Service with an uptime target of 99.9% of each calendar month. Uptime is measured as the percentage of time the core Service (conversation inbox, AI responses, and widget) is operational.

Exclusions

The following are excluded from uptime calculations:

Scheduled maintenance with at least 24 hours' advance notice
Downtime caused by factors outside our reasonable control, including force majeure events
Issues caused by your equipment, software, or network connections
Third-party service failures (including AI model providers, hosting infrastructure, or DNS)
Misuse of the Service or use not in accordance with these Terms

Remedy

If the Service fails to meet the 99.9% uptime target for two (2) consecutive calendar months, you may terminate the affected Service by providing written notice within thirty (30) days after the end of the second such month. Upon valid termination under this section, we will refund any prepaid fees for the unused remainder of your subscription term. This termination right and refund constitute your sole and exclusive remedy for any failure to meet the uptime target.

11. Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. COREBEE AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

COREBEE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE. COREBEE DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR BUSINESS, LEGAL, OR REGULATORY REQUIREMENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM COREBEE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

12. Limitation of Liability

Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Aggregate Liability Cap

EXCEPT FOR CLAIMS ARISING FROM GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNTS PAID OR PAYABLE BY CUSTOMER TO COREBEE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES IN AGGREGATE TO ALL CLAIMS AND IS NOT CUMULATIVE.

Applicability

The limitations in this section apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you to the extent prohibited by applicable law.

13. Indemnification

Indemnification by Corebee (IP Claims)

Corebee will defend you against any third-party claim alleging that the Service, when used as authorized under these Terms, infringes any intellectual property right, and will indemnify and hold you harmless from any damages finally awarded by a court of competent jurisdiction or agreed in settlement.

This obligation does not apply if the alleged infringement arises from: (a) modification of the Service by anyone other than Corebee; (b) combination of the Service with products or services not provided by Corebee; or (c) use of the Service in violation of these Terms.

If your use of the Service is enjoined or threatened to be enjoined, Corebee may at its option: (i) procure the right for you to continue using the Service; (ii) replace or modify the Service to make it non-infringing with substantially equivalent functionality; or (iii) if neither option is commercially reasonable, terminate the subscription and refund any prepaid fees for the unused portion. This section states Corebee's entire liability and your exclusive remedy for IP infringement claims.

Indemnification by Customer

You agree to indemnify, defend, and hold harmless Corebee and its officers, directors, employees, and agents from any third-party claims, damages, obligations, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your Customer Data; (b) your use of the Service in violation of these Terms; or (c) your violation of any applicable law.

Indemnification Procedures

The indemnified party must: (i) give prompt written notice of the claim; (ii) grant the indemnifying party sole control over the defense and settlement; and (iii) provide reasonable cooperation at the indemnifying party's expense. Failure to provide prompt notice will not relieve the indemnifying party of its obligations except to the extent it is materially prejudiced by such failure.

14. Confidentiality

Each party ("Receiving Party") agrees to hold in confidence all non-public information disclosed by the other party ("Disclosing Party") that is designated as confidential or that a reasonable person would understand to be confidential ("Confidential Information"). The Receiving Party will use Confidential Information only for the purpose of exercising its rights and fulfilling its obligations under these Terms.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was known to the Receiving Party prior to disclosure; (c) is independently developed without use of the Disclosing Party's Confidential Information; or (d) is lawfully received from a third party without restriction. The Receiving Party may disclose Confidential Information as required by law, provided it gives the Disclosing Party reasonable prior notice where permitted.

15. Termination

Termination for Convenience

You may cancel your paid subscription at any time through your account settings. Your paid plan will continue until the end of the current billing period, after which your account moves to the Free plan. You may also ask us to close your account entirely.

Termination for Cause

Either party may terminate these Terms if the other party:

Fails to cure a material breach within thirty (30) days after receiving written notice of such breach
Ceases business operations without a successor
Becomes subject to any bankruptcy, receivership, insolvency, or equivalent proceeding

Immediate Termination

We may suspend or terminate your account immediately, without prior notice, for conduct that violates Section 6 (Acceptable Use) or poses an imminent risk to the security, integrity, or availability of the Service or other users.

Effect of Termination

If you cancel a paid subscription, your account moves to the Free plan as described in Section 4 and is not terminated. Upon termination of your account:

Your access ends, except that you can export your Customer Data through the Service or by contacting us
After an account ends, you have 30 days to export your Customer Data. Corebee then deletes it from its live systems within a further 30 days, and encrypted backups roll off within 90 days.
If we terminate for cause, you remain liable for any unpaid fees for the remainder of the subscription term
If you terminate for cause, we will refund any prepaid fees for the unused portion of the subscription term

Survival

Sections 7 (Intellectual Property), 8 (Customer Data), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14 (Confidentiality), 16 (Force Majeure), 17 (Governing Law), and this Section 15 shall survive any termination or expiration of these Terms.

16. Force Majeure

Neither party will be liable for any delay or failure to perform any obligation under these Terms (except for the obligation to pay fees) if the delay or failure is due to events beyond the reasonable control of such party, including but not limited to: acts of God, natural disasters, fire, flood, earthquake, epidemic, pandemic, war, terrorism, civil unrest, strikes or labor disputes (other than those involving the affected party's employees), government actions, power or telecommunications failures, internet service disruptions, denial of service attacks, or failure of third-party services. If a force majeure event continues for more than thirty (30) consecutive days, either party may terminate the affected services upon written notice.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions.

Dispute resolution. The parties shall first attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation. Either party may initiate this process by sending a written notice describing the dispute to the other party. If the dispute is not resolved within thirty (30) days, either party may bring it before the courts described below.

Jurisdiction. Any dispute not resolved through negotiation shall be submitted to the exclusive jurisdiction of the competent courts in Tel Aviv-Yafo, Israel. Each party consents to the personal jurisdiction of such courts.

18. Data Protection

Our collection, use, and protection of personal data is governed by our Privacy Policy and Data Processing Agreement. Where you use the Service to process personal data of your end-users, you are the data controller and Corebee is the data processor. You are responsible for ensuring that your use of the Service complies with all applicable data protection laws, including obtaining any necessary consents from your end-users.

19. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide at least thirty (30) days' notice of material changes by email or through a prominent notice in the Service, in addition to updating the "Last updated" date. If you object to any material change, you may terminate your subscription before the change takes effect and receive a refund of any prepaid fees for the unused portion. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

20. General Provisions

Entire agreement. These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Corebee regarding the Service and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver. No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any breach shall not constitute a waiver of any subsequent breach.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.

Notices. All notices under these Terms must be in writing and will be deemed given when: (a) delivered personally; (b) sent by confirmed email; or (c) sent by internationally recognized courier. Notices to Corebee should be sent to support@corebee.ai, with a copy by post to Corebee Chat LTD, Poalei HaRakevet 26, Givatayim 5325717, Israel.

21. Third-Party Developer Setup Emails

As part of the onboarding flow, you may authorize Corebee's AI assistant to send a one-time setup email to a third-party developer, agency, contractor, or technical installer whose email address you provide (the "Designated Developer"). You may use this feature only if you have a pre-existing professional relationship with the Designated Developer and reasonable authority to nominate Corebee as the installation partner for your account.

By submitting a Designated Developer's email address, you represent and warrant that: (a) you have obtained any consents or authorizations required under applicable law to share that email address with Corebee for this purpose; (b) you have the authority to engage the Designated Developer on behalf of your organization, or have been authorized by your organization to do so; (c) the email address is accurate and belongs to a professional contact rather than a personal or unsolicited recipient; and (d) your use of this feature complies with all applicable anti-spam, electronic communications, and data protection laws, including the GDPR, UK-GDPR, CAN-SPAM Act, and CASL.

Corebee will send at most one operational follow-up email to the Designated Developer, transmitted approximately two (2) days after the initial setup email, solely to facilitate completion of the installation you requested. Every email includes a clearly visible unsubscribe link (in the form https://corebee.ai/unsubscribe/{token}), and Corebee will honor any unsubscribe request by suppressing all further communications to that recipient, including any future setup emails initiated by other customers. No ongoing marketing, newsletter, or promotional communications are sent to Designated Developers under this feature; the follow-up is operational and transactional in nature.

You agree to indemnify, defend, and hold harmless Corebee and its officers, directors, employees, and agents from any third-party claims, damages, obligations, losses, or expenses (including reasonable attorneys' fees) arising from or related to: (i) any email address you supply under this feature; (ii) any misrepresentation regarding your authority to nominate the Designated Developer or to share their email; or (iii) any claim by a Designated Developer or a regulator that receipt of the setup or follow-up email constituted unsolicited communication under applicable law. This indemnification is in addition to, and not in lieu of, your obligations under Section 13 (Indemnification).

We reserve the right to suspend or disable this feature for your account, or to decline to send any particular email, if we reasonably believe that such use violates these Terms, applicable law, or the interests of the Designated Developer.

22. Contact Us

If you have any questions about these Terms, please contact us at support@corebee.ai.