The new-patient call came at lunch, when the desk was empty.

We build the agent on your practice while you watch — your hours, the plans you take, what a new-patient visit includes — and then ask it the things your patients actually call about. If it handles them badly, we'll tell you so on the call.

It books on the call — it reads what is open, offers only those times, puts the appointment in before the caller hangs up, and texts the forms. Which system it writes into is the part to pin down with us: we work against the calendar or practice-management system you already run, and that is set up with you rather than self-serve, which is why the first step here is a call and not a signup form. Cancellations and reschedules stay with your desk.

First a recording notice with a single key to accept it — that's a consent step, not a menu, and it is there because calls may be recorded. Then the disclosure plays — that part is spoken by the phone platform itself, in a different voice from the agent, which is deliberate: it is not something the agent can decline to say. The agent picks up from there, and from that point the caller just talks in their own words. There's no "press 2 for billing". On the phone it is English today, with the speech recognition set for English spoken with a strong accent rather than for switching languages mid-call. On web chat and email it handles other languages, but we're not going to tell you the phone does something it doesn't. How the consent step is configured for your state is one of the things we go through on the call.

It answers, and it can read back whatever after-hours instructions you give us — your emergency line, what you want a patient to do before they're seen, when you could see them. It will not triage and it will not invent clinical advice. If the caller asks for a person, it transfers to the number you've given us for that. What it will not do is decide on its own that a call sounds urgent enough to escalate: handover happens when a caller asks for it, and you should plan around that rather than hope.

The call opens by saying it may be recorded, and the caller accepts before the conversation starts. On the phone it reads your schedule in order to book, and nothing else — no chart, no ledger, no billing system. Past that it has the information you loaded in and the conversation it is in. Anything past that, including what your state requires on consent and what your compliance person needs in writing, is a real conversation and we'd rather have it with you than answer it in a paragraph written to sell you.

The platform is $99 per month, flat — that's the support product, and it is not priced per seat or per resolution. The phone piece is quoted separately on the call, because voice is set up with us rather than self-serve. That's a real constraint, and it's why the first step here is a call and not a signup form. It isn't sold by the minute, so a busy month doesn't arrive as a bigger invoice. It is not unlimited either — there's a monthly minute allowance, and when it runs out calls stop rather than quietly cost more. We size that allowance with you before you sign anything.