The 2am water call goes to whoever picks up.

They hear it either way — the only question is whether it comes from you in the first sentence or from them working it out halfway through. On the setup most businesses start on, the caller first hears “This call will be recorded and processed by an A.I. assistant” and presses 1 to carry on; without that keypress the agent opens with “You’re speaking with an A.I. assistant, and this call may be recorded.” You can add your own words after that; you cannot remove it. The bet this page is built on is that a caller who is told plainly, and who can have a person by asking for one, stays on the line — and that the alternative is the complaint your competitor’s answering service is already getting.

They ask, and it transfers them to the number you give us. Asking for a person is an explicit trigger the agent listens for, and on the phone nothing else hands a call over — it will not decide on its own that a caller sounds upset enough to escalate. So the number you give us matters: So the number you give us matters: if it is missing, malformed or unreachable, the caller does not get a person — which is why validating that number is part of the setup call rather than something we leave to your first 3am caller., and checking it is part of the setup call rather than something we leave to your first 3am caller.

It books the slot; it does not dispatch. It can hold Friday at noon for the crew and text the authorization link so the job is signed before anyone drives out. What it will not do is tell a homeowner a truck is on the way tonight — who gets woken up, and who goes where, stays with your on-call person. Booking a slot and promising an arrival are two different promises, and it only makes the first.

English on the phone, today. The speech recognition is tuned for strongly accented English rather than for switching languages mid-call. Web chat and email handle other languages, including right-to-left ones, but the phone does not, and we are not going to tell you otherwise. If a large share of your emergency calls come in Spanish, this is not ready for you yet.

There is no menu inside the conversation — no “press 1 for water damage”. The caller says what they want in their own words and the agent answers, asks a follow-up if it needs one, and either deals with the call or transfers it. One thing you should hear from us rather than from a caller: the default setup opens with a recording-consent prompt — “to accept and continue, press 1” — before the conversation starts, and a caller who presses nothing at all is ended. It is a consent gate rather than a menu, but it is still a key press, and we walk through how your line is configured on the setup call.

Pro is $99 a month ($79 a month billed yearly) and includes the AI phone agent with its own number and 500 phone minutes a month, about 150 calls. Business is $199 a month with 2,000 minutes, about 600 calls, and up to 3 numbers. Extra minutes are $0.20 each on monthly plans. There are no per-seat or per-resolution fees, and you can try Pro free for 14 days. The usual first step is a booked 30 minutes: we build the agent on your real business while you watch and ask it the questions your callers actually ask. If it does not handle them well, we will tell you so on the call.