Purpose-built for B2B SaaS teams
Tidio is built for ecommerce.
You're building SaaS.
Tidio's Lyro handles simple store FAQs. Corebee handles complex B2B SaaS support — technical docs, multi-step questions — for $99/month flat.
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Row by row against Tidio
10 rows, scored from both sides — including the 3 we lose.
AI Technology
Corebee
advanced AI (multi-step reasoning)
Tidio
Lyro AI (FAQ-optimized)
Target Market
Corebee
B2B SaaS (10–100 employees)
Tidio
SMB & ecommerce stores
Pricing (5 agents + AI)
Corebee
$99/month flat
Tidio
$29×5 agents + $39 Lyro = $184+/month
Complex Query Handling
Corebee
Multi-step, doc-grounded reasoning
Tidio
FAQ-level, script-style responses
See the other 6 rows
Knowledge Base (RAG)
Corebee
Included — AI cites your actual docs
Tidio
Basic FAQ builder
Setup Time
Corebee
5 minutes
Tidio
10–20 minutes
Contract
Corebee
Month-to-month
Tidio
Month-to-month
Free Tier
Corebee
14-day free trial
Tidio
Free plan available
Visual Chatbot Builder
Corebee
Not available
Tidio
Drag-and-drop builder
Ecommerce Integrations
Corebee
Not focused here
Tidio
Shopify & WooCommerce native
Corebee advantage
Equal
Check those rows against your own help centre
Corebee answers from the docs you already publish, with first answers in 5 minutes. $99/month flat while you judge it.
The objection
“I’d just be swapping Tidio’s bot for yours.”
You will not. Corebee answers the repetitive questions from your own help docs — and the moment a customer asks for a person, or the answer falls below its own confidence threshold, the conversation goes to your team with the full context attached.
Where Tidio is genuinely stronger is further down this page, in the rows our own comparison scores for them.
See it hand a conversation to a personAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
The AI scores its own certainty
Every answer carries a confidence value. Below your threshold it escalates instead of guessing.
You set what it can and cannot say
Answers are grounded in your verified help docs and the rules you write for them.
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model’s own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person, with the thread intact.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
Common Tidio pain points
What teams tell us when they leave Tidio, and the one thing that changes on each.
Ecommerce-First Design
Tidio is optimized for Shopify and WooCommerce stores. Its AI is trained on order status and return policies, not technical SaaS support scenarios.
With Corebee: Built for B2B SaaS, Not Ecommerce. Tidio's AI is optimized for order tracking and return windows. Corebee is purpose-built for SaaS: technical docs, feature questions, integration troubleshooting.
Lyro AI Has a Low Ceiling
Lyro handles FAQ-style questions but struggles with multi-step reasoning, nuanced B2B queries, or dynamic answers pulled from complex documentation.
With Corebee: Deeper AI Understanding. advanced AI reads context across a full conversation and reasons through multi-step questions — the kind Lyro simply deflects or misses.
AI Costs Extra on Top of Agent Seats
The base plan starts at $29/agent/month. Lyro AI is a separate $39/month add-on.
With Corebee: One Flat Price, No Add-On Surprises. AI is not a $39/month bolt-on. At Corebee it is the core product — unlimited, included in the $99/month flat fee.
$500/ month
Corebee is $99/month flat. That is $401 a month you keep — $4,812 a year.
That $500 is your figure. The $99 is the only number we fill in.
Corebee pricing compared with Tidio
Pricing
$99/mo flat
Tidio bills $184+/month; Corebee is one flat price for every channel, every conversation and every seat — no per-resolution fee, no per-agent fee, no overage at the end of the month.
Shared inbox
The same conversation, filed
What your team opens afterwards — including the thread the customer asked to hand to a person, and who each one ended with.
Where Tidio still wins
The table above scores free tier, visual chatbot builder and ecommerce integrations for Tidio.
If those decide how your team works, keep Tidio. We would rather say it here than after you have moved.
Proof
What we will not claim
No customer count.
We do not publish how many companies use Corebee. We are early, and a number chosen to sound larger than it is would be the only thing you remembered.
No resolution rate.
We do not publish a deflection or resolution percentage. It depends on your own help docs and your own questions, so ours would tell you nothing about yours.
No badge wall.
No award graphics, no review-site medals, no borrowed logos anywhere on this page.
Everything we will put a number on is on the right.
Switching from Tidio: common questions
How does Corebee compare to Tidio?
Tidio's Lyro handles simple store FAQs. Corebee handles complex B2B SaaS support — technical docs, multi-step questions — for $99/month flat.
How long does switching from Tidio take?
Corebee is answering in 5 minutes, against 10–20 minutes for Tidio. There is no flowchart to draw first: it answers from the help centre and docs you already publish, tells every customer it is an AI, and hands the conversation to your team the moment someone asks for a person.
What happens if my ticket volume triples next quarter?
Your invoice does not move. Corebee is $99/month flat — unlimited team members — no per-agent fees. With Tidio: $29/agent × 5 agents (Communicator plan).
What happens when the 14 days are up?
Corebee is $99/month, flat, whatever your volume. If you do start paying, there’s a 30-day money-back guarantee.
Ready for AI that actually understands your product?
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Start my 14-day trial
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