Zoom Phone + Corebee
Turn finished Zoom Phone calls into support conversations
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86%of tickets resolved automatically, with no human in the conversation.
And it always says it is an AI. It discloses that it is an AI and cannot be talked out of it, and it hands the conversation to a person as soon as someone asks for one.
On your site
Live chat on your site, answered from your Zoom Phone data.
One script tag puts the widget on every page you already have. It answers from the Zoom Phone data you connect and the help centre you have already written — and it says it is an AI in the first line, every time.
The objection
“I’ll be stuck talking to a bot.”
You will not. Corebee answers the repetitive questions from your own help docs and the Zoom Phone data you connect — and the moment a customer asks for a person, or the answer falls below its own confidence threshold, the conversation goes to your team with the full thread attached.
See what it does when it is not sureAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
The AI scores its own certainty
Every answer carries a confidence value. Below your threshold it escalates instead of guessing.
You set what it can and cannot say
Answers are grounded in your verified help docs and the rules you write for them.
Connecting Zoom Phone takes three steps
About ten minutes end to end. The only thing you need before you start is the help centre you have already written.
- Step 01
Connect Zoom from Corebee
Open Settings, then Integrations, and click Connect on the Zoom Phone tile. Zoom asks you to approve the access, and you are sent back to Corebee.
- Step 02
Corebee subscribes to your call events
Once you approve, Corebee registers for Zoom Phone call events on your Zoom account. Every event Zoom sends is signature-checked before Corebee accepts it, and it is matched to your organisation by your Zoom account id, so one company's calls can never land in another company's inbox.
- Step 03
Make or take a call to confirm it
Place a short test call on a Zoom Phone number. When the call ends, it appears in your Corebee inbox within about a minute, filed under the caller's contact.
- Then
You read every answer it gave
Each reply is logged with the confidence behind it, and anything under your threshold is handed to a person with the whole conversation attached.
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model’s own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person, with the Zoom Phone context and the whole thread attached.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
Pricing
Pricing
$99/mo for Pro
Pro is one monthly price for every channel, every conversation and every seat. No per-resolution fee, no per-agent fee. Or start on Free, no card.
Proof
What we will not claim
No customer count.
We do not publish how many companies use Corebee. We are early, and a number chosen to sound larger than it is would be the only thing you remembered.
No badge wall.
No award graphics, no review-site medals, no borrowed logos anywhere on this page.
Everything we will put a number on is on the right.
Questions about Zoom Phone
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Does Corebee answer or place calls for me?
No. This integration only reads calls that already happened. Your phone system stays exactly as it is: your team answers on Zoom as usual, and Corebee files the call afterwards. Corebee never dials out, never picks up, and never changes your Zoom Phone routing.
What does Corebee actually read from my Zoom account?
Call history, call recordings, and recording transcripts, plus your Zoom account id so incoming events can be matched to your organisation. All of these are read-only permissions. Corebee cannot write anything back to Zoom, and it does not request access to Zoom Meetings, chat, or user management.
Do I need call recording turned on in Zoom?
No. If a call has no recording, it still lands in your inbox with the caller's number, direction, time, and duration. Recordings and transcripts are added when Zoom has them, so turning recording on gives you more detail but is not required for the integration to work.
What happens to a call if a customer is not in Corebee yet?
Corebee creates a contact from the phone number on the call and files the conversation under it. If that person later emails or opens a chat from a matching record, the call history is already there waiting.
Do I need a paid Zoom plan?
You need Zoom Phone, which is a separate licence from a standard Zoom Meetings account, and an admin who can approve the app for your Zoom account. Transcripts come from Zoom where your plan provides them, and Corebee transcribes the recording itself when Zoom does not supply one.
Ready to connect Zoom Phone?
Set it up in minutes, on your own Zoom Phone data, with the trial running the whole time.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Pro is $99/mo when you upgrade. If you do start paying, there’s a 30-day money-back guarantee.