Twilio integration
Twilio + Corebee
Add SMS and voice support channels
Start free
Free for 14 days. No credit card to start, and you can cancel in one click.
86%of tickets resolved automatically, with no human in the conversation.
And it always says it is an AI. It discloses that it is an AI and cannot be talked out of it, and it hands the conversation to a person as soon as someone asks for one.
On your site
Live chat on your site, answered from your Twilio data.
One script tag puts the widget on every page you already have. It answers from the Twilio data you connect and the help centre you have already written — and it says it is an AI in the first line, every time.
your-site.example
Your siteProductPricingHelp
The objection
“I’ll be stuck talking to a bot.”
You will not. Corebee answers the repetitive questions from your own help docs and the Twilio data you connect — and the moment a customer asks for a person, or the answer falls below its own confidence threshold, the conversation goes to your team with the full thread attached.
See what it does when it is not sureAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
The AI scores its own certainty
Every answer carries a confidence value. Below your threshold it escalates instead of guessing.
You set what it can and cannot say
Answers are grounded in your verified help docs and the rules you write for them.
Connecting Twilio takes four steps
About ten minutes end to end. The only thing you need before you start is the help centre you have already written.
- Step 01
Connect your Twilio account
Enter your Twilio Account SID and Auth Token in the Corebee dashboard. Corebee uses these credentials to send and receive messages through your Twilio phone numbers.
- Step 02
Configure phone numbers
Select which Twilio phone numbers to use for inbound and outbound support messages. Assign each number to a specific Corebee channel or team.
- Step 03
Set up message routing
Configure how inbound SMS and voice calls are routed to your support team. Define business hours, auto-responses, and escalation rules for each channel.
- Step 04
Enable AI triage
Turn on AI-powered triage for inbound messages. The AI reads incoming SMS messages, attempts to resolve simple questions, and routes complex issues to the right agent.
- Then
You read every answer it gave
Each reply is logged with the confidence behind it, and anything under your threshold is handed to a person with the whole conversation attached.
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model’s own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person, with the Twilio context and the whole thread attached.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
Pricing
Pricing
$99/mo flat
One flat price for every channel, every conversation and every seat. No per-resolution fee, no per-agent fee, no overage bill at the end of the month.
Proof
What we will not claim
No customer count.
We do not publish how many companies use Corebee. We are early, and a number chosen to sound larger than it is would be the only thing you remembered.
No resolution rate.
We do not publish a deflection or resolution percentage. It depends on your own help docs and your own questions, so ours would tell you nothing about yours.
No badge wall.
No award graphics, no review-site medals, no borrowed logos anywhere on this page.
Everything we will put a number on is on the right.
Questions about Twilio
Start free
Free for 14 days. No credit card to start, and you can cancel in one click.
Do I need an existing Twilio account?
Yes. You need a Twilio account with at least one phone number provisioned for SMS. Corebee uses your Twilio account to send and receive messages, so standard Twilio messaging rates apply to your account.
Can the AI respond to SMS messages automatically?
Yes. When enabled, the AI reads incoming SMS messages and attempts to resolve questions using your knowledge base. If the AI cannot answer confidently, it routes the conversation to a human agent. Customers experience seamless handoffs.
Does the integration support voice calls?
Voice support is available as a beta feature. Inbound calls are transcribed in real-time and routed to the Corebee inbox. AI-powered voice responses are on the roadmap. Currently, voice calls are forwarded to agents after initial IVR triage.
Ready to connect Twilio?
Set it up in minutes, on your own Twilio data, with the trial running the whole time.
Start free
Free for 14 days. No credit card to start, and you can cancel in one click.
$99/mo flat when the trial ends. If you do start paying, there’s a 30-day money-back guarantee.