Customer support that lives inside Slack
For support and product teams who already work in Slack: reply from a thread, the customer gets it on chat, email, or your widget instantly.
Start free, no credit card required. Workspace install in under a minute.
Stop opening a separate inbox
Every new conversation lands as a Slack thread in the channel you choose, with the customer's name, plan, and last message in the first post.
Reply in Slack, customer sees it everywhere
Type in the thread and Corebee delivers your reply to the customer's chat widget, email, or messaging channel within seconds — they never know Slack exists.
AI resolves 70%+ before a human is paged
Corebee's AI answers routine questions from your knowledge base and only escalates to Slack when it's not confident or the customer asks for a person.
How it works
- 1
Click "Add to Slack"
Install in 30 seconds. Slack workspace admins (or any member with Allow rights) can authorize Corebee directly from this page.
- 2
Connect a Corebee channel
Pick which Corebee inbox routes to Slack — your widget, email, WhatsApp, or all of them. Each Corebee channel can map to its own Slack channel.
- 3
Map topics to channels
Send billing questions to #support-billing, bug reports to #eng-triage, and everything else to #cx. Mapping rules can use AI topic detection or simple keywords.
What you can do
Frequently asked questions
Does a Slack admin need to install this?
Yes. The workspace admin — or any Slack user with Allow rights for app installation — needs to approve Corebee. Once installed, individual teammates do not need their own approval to use it. If your workspace requires admin approval for new apps, the install request will be queued for your admin automatically.
What Slack scopes do you request, and why?
Corebee requests seven scopes, each with a specific purpose: chat:write (post replies and notifications into channels you connect), channels:read (list public channels so you can pick one during setup), groups:read (list private channels you have invited the bot to), users:read (resolve agent names when replies happen), users:read.email (match Slack users to Corebee teammates by email), files:write (upload customer attachments into the thread), and app_mentions:read (respond when you @-mention the Corebee bot). Corebee never requests scopes for reading messages we did not author.
Can I disconnect anytime?
Yes. Any Slack workspace admin can remove the Corebee app from Manage Apps in Slack at any time. Corebee detects the uninstall via Slack's webhook and marks the integration as disabled in your Corebee account within seconds — no support ticket required.
Does Corebee see my private channels?
No. Corebee only sees channels you explicitly add the bot to. Public channels are not auto-joined, and private channels require an /invite @Corebee from a member of that channel. We never request the channels:history scope, so we cannot read past message history in any channel.
What happens to messages from before I installed Corebee?
Nothing — they stay private. Corebee can only see messages posted after the install date in channels the bot has been invited to. Historical Slack content is never imported, scanned, or indexed.
Is there a free trial?
Yes. You can start on the Free plan with no card. You can also try Pro free for 14 days. Pro is $99/month, with no per-seat fees, no per-message charges, and no separate cost for the Slack integration. Cancel anytime from the billing page.
Will I get pinged for every customer message?
Only if you want to. By default the AI handles routine questions silently and only posts to Slack when it escalates to a human, when a customer explicitly asks for one, or when a high-priority topic is detected. You can tune the alert rules per channel during setup.
Does threading actually keep customer messages out of view?
Yes. Customer-facing replies happen in the parent message of the thread. Anything teammates discuss inside the thread (questions, internal notes, mentions) stays internal and is never sent back to the customer.
Related Integrations
Ready to add Corebee to Slack?
Install in under a minute. AI starts handling routine support questions today, your team replies from a thread when it matters.