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Microsoft Teams + Corebee
Get support alerts in Teams
Connect Corebee to Microsoft Teams and receive real-time support notifications in your team channels. Collaborate on escalated tickets, get daily digest summaries, and respond to customer issues without leaving the Microsoft ecosystem.
How to Set Up
- 1
Connect your Microsoft Teams workspace
Authenticate with your Microsoft 365 account using OAuth. Corebee requests permissions to post messages and create adaptive cards in your selected channels.
- 2
Choose notification channels
Select which Teams channels receive notifications for new conversations, escalations, and resolved tickets. Use existing channels or create dedicated support channels.
- 3
Configure alert rules
Set up rules for which events trigger Teams notifications. Filter by priority, topic, customer segment, or agent assignment to keep notifications relevant and actionable.
- 4
Test the connection
Send a test notification to verify everything works. Corebee posts a sample adaptive card to your chosen channel so you can confirm formatting and delivery.
What You Can Do
Real-time escalation alerts posted to a dedicated Teams channel
Team collaboration on complex support cases using Teams threads
Daily digest summaries of AI resolution rates and open ticket counts
Agent notifications when assigned conversations require attention
Frequently Asked Questions
Does the integration use adaptive cards?
Yes. Corebee sends rich adaptive cards to Teams channels that include customer details, conversation context, and action buttons. Agents can assign, escalate, or respond to tickets directly from the adaptive card.
Can I use the integration with Teams channels and group chats?
Yes. The integration supports both Teams channels and group chats. Most teams use a dedicated channel for support notifications, but you can also route specific alerts to group chats for smaller teams.
Is the integration compatible with Microsoft 365 Government plans?
The integration supports Microsoft 365 commercial and education plans. Government cloud (GCC, GCC High, DoD) support is on the roadmap but not yet available. Contact us for timeline updates.
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