Microsoft Teams + Corebee
Get support alerts in Teams
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86%of tickets resolved automatically, with no human in the conversation.
And it always says it is an AI. It discloses that it is an AI and cannot be talked out of it, and it hands the conversation to a person as soon as someone asks for one.
On your site
Live chat on your site, answered from your Microsoft Teams data.
One script tag puts the widget on every page you already have. It answers from the Microsoft Teams data you connect and the help centre you have already written — and it says it is an AI in the first line, every time.
The objection
“I’ll be stuck talking to a bot.”
You will not. Corebee answers the repetitive questions from your own help docs and the Microsoft Teams data you connect — and the moment a customer asks for a person, or the answer falls below its own confidence threshold, the conversation goes to your team with the full thread attached.
See what it does when it is not sureAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
The AI scores its own certainty
Every answer carries a confidence value. Below your threshold it escalates instead of guessing.
You set what it can and cannot say
Answers are grounded in your verified help docs and the rules you write for them.
Connecting Microsoft Teams takes four steps
About ten minutes end to end. The only thing you need before you start is the help centre you have already written.
- Step 01
Connect your Microsoft Teams workspace
Authenticate with your Microsoft 365 account using OAuth. Corebee requests permissions to post messages and create adaptive cards in your selected channels.
- Step 02
Choose notification channels
Select which Teams channels receive notifications for new conversations, escalations, and resolved tickets. Use existing channels or create dedicated support channels.
- Step 03
Configure alert rules
Set up rules for which events trigger Teams notifications. Filter by priority, topic, customer segment, or agent assignment to keep notifications relevant and actionable.
- Step 04
Test the connection
Send a test notification to verify everything works. Corebee posts a sample adaptive card to your chosen channel so you can confirm formatting and delivery.
- Then
You read every answer it gave
Each reply is logged with the confidence behind it, and anything under your threshold is handed to a person with the whole conversation attached.
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model’s own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person, with the Microsoft Teams context and the whole thread attached.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
Pricing
Pricing
$99/mo for Pro
Pro is one monthly price for every channel, every conversation and every seat. No per-resolution fee, no per-agent fee. Or start on Free, no card.
Proof
What we will not claim
No customer count.
We do not publish how many companies use Corebee. We are early, and a number chosen to sound larger than it is would be the only thing you remembered.
No badge wall.
No award graphics, no review-site medals, no borrowed logos anywhere on this page.
Everything we will put a number on is on the right.
Questions about Microsoft Teams
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Does the integration use adaptive cards?
Yes. Corebee sends rich adaptive cards to Teams channels that include customer details, conversation context, and action buttons. Agents can assign, escalate, or respond to tickets directly from the adaptive card.
Can I use the integration with Teams channels and group chats?
Yes. The integration supports both Teams channels and group chats. Most teams use a dedicated channel for support notifications, but you can also route specific alerts to group chats for smaller teams.
Is the integration compatible with Microsoft 365 Government plans?
The integration supports Microsoft 365 commercial and education plans. Government cloud (GCC, GCC High, DoD) support is on the roadmap but not yet available. Contact us for timeline updates.
Ready to connect Microsoft Teams?
Set it up in minutes, on your own Microsoft Teams data, with the trial running the whole time.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Pro is $99/mo when you upgrade. If you do start paying, there’s a 30-day money-back guarantee.