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Jira + Corebee

Turn support tickets into Jira issues

Connect Corebee to Jira and turn customer-reported bugs and feature requests into trackable issues. Keep your support and engineering teams aligned with bi-directional status sync, so customers are notified when their issues are resolved.

How to Set Up

1
Connect your Jira instance
Authenticate with your Jira Cloud or Data Center instance using OAuth 2.0. Corebee requests access to create and read issues in your selected projects.
2
Select target projects and issue types
Choose which Jira projects and issue types (Bug, Task, Story) Corebee can create. Map conversation categories to specific issue types for automatic classification.
3
Configure field mapping
Map Corebee conversation data to Jira fields including summary, description, priority, labels, and custom fields. Define templates for consistent issue formatting.
4
Enable status sync
Turn on bi-directional status updates so Corebee tracks Jira issue progress. When an issue transitions to Done, the original customer is automatically notified.

What You Can Do

One-click Jira issue creation from customer support conversations

Automatic bug report filing when customers report technical problems

Customer notification when linked Jira issues are resolved

Priority escalation based on the number of customers reporting the same issue

Frequently Asked Questions

Does the integration work with Jira Cloud and Data Center?

Yes. Corebee supports both Jira Cloud and Jira Data Center. For Data Center, provide your instance URL during setup. Jira Server (legacy on-premise) is not supported.

Can agents create Jira issues directly from a conversation?

Yes. Agents see a "Create Jira Issue" button in the conversation sidebar. Clicking it opens a pre-filled form with conversation context, customer details, and relevant error messages. Agents can adjust fields before submitting.

How are duplicate issues handled?

Corebee detects when multiple customers report the same problem and links their conversations to a single Jira issue. The issue description is updated with the number of affected customers, helping your team prioritize fixes.

Related Integrations

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How to Set Up

Connect your Jira instance

Authenticate with your Jira Cloud or Data Center instance using OAuth 2.0. Corebee requests access to create and read issues in your selected projects.

Select target projects and issue types

Choose which Jira projects and issue types (Bug, Task, Story) Corebee can create. Map conversation categories to specific issue types for automatic classification.

Configure field mapping

Map Corebee conversation data to Jira fields including summary, description, priority, labels, and custom fields. Define templates for consistent issue formatting.

Enable status sync

Turn on bi-directional status updates so Corebee tracks Jira issue progress. When an issue transitions to Done, the original customer is automatically notified.

Frequently Asked Questions

Does the integration work with Jira Cloud and Data Center?

Yes. Corebee supports both Jira Cloud and Jira Data Center. For Data Center, provide your instance URL during setup. Jira Server (legacy on-premise) is not supported.