Jira + Corebee
Turn support tickets into Jira issues
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86%of tickets resolved automatically, with no human in the conversation.
And it always says it is an AI. It discloses that it is an AI and cannot be talked out of it, and it hands the conversation to a person as soon as someone asks for one.
On your site
Live chat on your site, answered from your Jira data.
One script tag puts the widget on every page you already have. It answers from the Jira data you connect and the help centre you have already written — and it says it is an AI in the first line, every time.
The objection
“I’ll be stuck talking to a bot.”
You will not. Corebee answers the repetitive questions from your own help docs and the Jira data you connect — and the moment a customer asks for a person, or the answer falls below its own confidence threshold, the conversation goes to your team with the full thread attached.
See what it does when it is not sureAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
The AI scores its own certainty
Every answer carries a confidence value. Below your threshold it escalates instead of guessing.
You set what it can and cannot say
Answers are grounded in your verified help docs and the rules you write for them.
Connecting Jira takes four steps
About ten minutes end to end. The only thing you need before you start is the help centre you have already written.
- Step 01
Connect your Jira instance
Authenticate with your Jira Cloud or Data Center instance using OAuth 2.0. Corebee requests access to create and read issues in your selected projects.
- Step 02
Select target projects and issue types
Choose which Jira projects and issue types (Bug, Task, Story) Corebee can create. Map conversation categories to specific issue types for automatic classification.
- Step 03
Configure field mapping
Map Corebee conversation data to Jira fields including summary, description, priority, labels, and custom fields. Define templates for consistent issue formatting.
- Step 04
Enable status sync
Turn on bi-directional status updates so Corebee tracks Jira issue progress. When an issue transitions to Done, the original customer is automatically notified.
- Then
You read every answer it gave
Each reply is logged with the confidence behind it, and anything under your threshold is handed to a person with the whole conversation attached.
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model’s own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person, with the Jira context and the whole thread attached.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
Pricing
Pricing
$99/mo for Pro
Pro is one monthly price for every channel, every conversation and every seat. No per-resolution fee, no per-agent fee. Or start on Free, no card.
Proof
What we will not claim
No customer count.
We do not publish how many companies use Corebee. We are early, and a number chosen to sound larger than it is would be the only thing you remembered.
No badge wall.
No award graphics, no review-site medals, no borrowed logos anywhere on this page.
Everything we will put a number on is on the right.
Questions about Jira
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Does the integration work with Jira Cloud and Data Center?
Yes. Corebee supports both Jira Cloud and Jira Data Center. For Data Center, provide your instance URL during setup. Jira Server (legacy on-premise) is not supported.
Can agents create Jira issues directly from a conversation?
Yes. Agents see a "Create Jira Issue" button in the conversation sidebar. Clicking it opens a pre-filled form with conversation context, customer details, and relevant error messages. Agents can adjust fields before submitting.
How are duplicate issues handled?
Corebee detects when multiple customers report the same problem and links their conversations to a single Jira issue. The issue description is updated with the number of affected customers, helping your team prioritize fixes.
Ready to connect Jira?
Set it up in minutes, on your own Jira data, with the trial running the whole time.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Pro is $99/mo when you upgrade. If you do start paying, there’s a 30-day money-back guarantee.