Project ManagementAvailable

Asana + Corebee

Create tasks from support conversations

Connect Corebee to Asana and turn support conversations into actionable tasks. When customers report bugs, request features, or need follow-ups, create Asana tasks with full conversation context. Track progress and notify customers when tasks are completed.

How to Set Up

1
Connect your Asana workspace
Authenticate with Asana using OAuth. Corebee connects to your workspace and requests permission to create tasks and read project data.
2
Select target projects
Choose which Asana projects and sections Corebee can create tasks in. Map conversation categories to specific projects for automatic routing.
3
Configure task templates
Set up templates that define how conversation data maps to Asana task fields including name, description, assignee, due date, and custom fields.
4
Enable status sync
Turn on bi-directional status updates. When an Asana task is marked complete, Corebee can automatically notify the customer who initiated the request.

What You Can Do

One-click Asana task creation from customer support conversations

Automatic task routing to the correct project based on conversation topic

Customer notification when linked Asana tasks are completed

Cross-team visibility into support-driven work items and their progress

Frequently Asked Questions

Can agents create Asana tasks directly from a conversation?

Yes. Agents see a "Create Asana Task" button in the conversation sidebar. It opens a pre-filled form with conversation context, customer details, and suggested fields. Agents can adjust the project, assignee, and priority before creating the task.

Does the integration support Asana custom fields?

Yes. You can map Corebee data to any Asana custom field on tasks. This includes conversation topic, customer plan tier, satisfaction score, and any custom attributes you define in Corebee.

How are customers notified when tasks are completed?

When a linked Asana task is marked complete, Corebee sends an automatic follow-up message to the customer. You can customize the notification template and include links to relevant documentation or release notes.

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How to Set Up

Connect your Asana workspace

Authenticate with Asana using OAuth. Corebee connects to your workspace and requests permission to create tasks and read project data.

Select target projects

Choose which Asana projects and sections Corebee can create tasks in. Map conversation categories to specific projects for automatic routing.

Configure task templates

Set up templates that define how conversation data maps to Asana task fields including name, description, assignee, due date, and custom fields.

Enable status sync

Turn on bi-directional status updates. When an Asana task is marked complete, Corebee can automatically notify the customer who initiated the request.

Frequently Asked Questions

Can agents create Asana tasks directly from a conversation?

Does the integration support Asana custom fields?

Yes. You can map Corebee data to any Asana custom field on tasks. This includes conversation topic, customer plan tier, satisfaction score, and any custom attributes you define in Corebee.