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Segment + Corebee
Unify support data across tools
Send Corebee support events to Segment and route them to any destination in your data stack. Track conversation events, resolution metrics, and customer satisfaction alongside product analytics for a complete picture of the customer journey.
How to Set Up
- 1
Add your Segment write key
Enter your Segment source write key in the Corebee dashboard. Corebee sends support events as track calls to your Segment source.
- 2
Configure event tracking
Choose which support events to send to Segment: conversation started, message sent, conversation resolved, escalation, satisfaction rating, and AI resolution events.
- 3
Map user identities
Configure how Corebee identifies users in Segment. Match by email, user ID, or anonymous ID so support events join with your existing user profiles.
What You Can Do
Route support events to any analytics tool via Segment destinations
Enrich user profiles with support interaction data across your data stack
Build cohort analyses that include support engagement alongside product usage
Power data warehouse queries that combine support and product metrics
Frequently Asked Questions
What events does Corebee send to Segment?
Corebee sends track events for conversation started, message sent, conversation resolved, escalation, satisfaction rating submitted, and AI auto-resolution. Each event includes properties like conversation topic, resolution time, and customer segment.
Does it support Segment Protocols for schema enforcement?
Yes. Corebee provides a tracking plan document listing all events and their properties. You can import this into Segment Protocols to enforce schema validation and block non-conforming events.
Can I use Segment to send data back into Corebee?
Not yet. The current integration is one-directional, sending Corebee events to Segment. Bi-directional sync via Segment Reverse ETL is on the roadmap for a future release.
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