AnalyticsAvailable

Google Analytics + Corebee

Track support impact on conversions

Measure how customer support impacts your business metrics. Track support widget interactions as Google Analytics events, see which pages generate the most support requests, and measure how support conversations affect conversion rates.

How to Set Up

1
Add your GA4 Measurement ID
Enter your Google Analytics 4 Measurement ID in the Corebee widget settings. Corebee will send events to your existing GA4 property.
2
Configure event tracking
Choose which support events to track: widget opens, conversations started, messages sent, conversations resolved, and satisfaction ratings.
3
Set up custom dimensions
Add custom dimensions in GA4 for support-specific data like conversation topic, resolution type, and response time. Corebee sends this data with each event.
4
View the support dashboard
Access pre-built reports in GA4 showing support volume by page, conversion impact, and customer satisfaction trends alongside your existing analytics.

What You Can Do

Track which website pages generate the most support requests

Measure conversion rate changes after support interactions

Identify content gaps based on common support questions

Report on support ROI using existing analytics infrastructure

Frequently Asked Questions

Does it work with GA4?

Yes. The integration is built for Google Analytics 4 and uses the GA4 Measurement Protocol. It does not support the legacy Universal Analytics.

What events are tracked?

Corebee tracks widget open, conversation started, message sent, conversation resolved, escalation, and satisfaction rating. Each event includes contextual parameters like page URL and conversation topic.

Does the tracking affect page performance?

No. Events are sent using the Measurement Protocol which works server-side. No additional JavaScript is loaded on your pages beyond the standard Corebee widget script.

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How to Set Up

Add your GA4 Measurement ID

Enter your Google Analytics 4 Measurement ID in the Corebee widget settings. Corebee will send events to your existing GA4 property.

Configure event tracking

Choose which support events to track: widget opens, conversations started, messages sent, conversations resolved, and satisfaction ratings.

Set up custom dimensions

Add custom dimensions in GA4 for support-specific data like conversation topic, resolution type, and response time. Corebee sends this data with each event.

View the support dashboard

Access pre-built reports in GA4 showing support volume by page, conversion impact, and customer satisfaction trends alongside your existing analytics.