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Pipedrive + Corebee
Enrich deals with support context
Connect Corebee to Pipedrive and give your sales team full visibility into customer support interactions. Support history, satisfaction scores, and open tickets appear directly on Pipedrive deals and contacts, helping sales close deals with confidence.
How to Set Up
- 1
Connect your Pipedrive account
Authenticate with Pipedrive using their OAuth flow. Corebee connects to your Pipedrive account with access to contacts, deals, and custom fields.
- 2
Map contact fields
Map Corebee contact fields to Pipedrive person and organization fields. Match email, company, and custom attributes so data flows correctly between systems.
- 3
Enable automatic sync
Turn on bi-directional sync so support interactions, satisfaction scores, and ticket statuses automatically update on Pipedrive contacts and deals.
- 4
Configure deal alerts
Set up alerts that notify deal owners when their prospects or customers open support tickets, helping sales teams stay informed and respond proactively.
What You Can Do
Sales reps see open support tickets before calling prospects
Deal-level support history visible in Pipedrive for informed conversations
Automatic alerts to deal owners when key accounts submit support requests
Support satisfaction scores on contact records for account health monitoring
Frequently Asked Questions
How does contact matching work between Corebee and Pipedrive?
Corebee matches contacts by email address. When a customer starts a support conversation, Corebee looks up their email in Pipedrive and links the conversation to the matching person and their associated deals.
Can I see support data directly in Pipedrive?
Yes. Corebee adds custom fields and activity notes to Pipedrive person records showing recent support conversations, satisfaction scores, and open ticket counts. This data updates automatically as conversations progress.
Does the integration support Pipedrive custom fields?
Yes. You can map any Corebee data point to a Pipedrive custom field on persons, organizations, or deals. This includes conversation counts, average response time, satisfaction scores, and any custom tags.
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