AI Phone Agent: included in Corebee Pro, not an add-on tier
An AI Phone Agent That Answers From Your Own Knowledge
Calls get answered, questions get real answers from your help content, and anyone who asks for a person is put through to your team.
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Does Corebee support voice calls? Yes: Corebee includes an AI phone agent that answers calls on your business number, speaks with callers using your knowledge base, and puts them through to a person when they ask. Every call opens by saying the caller is speaking with an AI. The AI phone agent is included on Pro ($99/month, or $79/month billed yearly), and Business ($199/month) adds more phone minutes.
What the ai phone agent does on its own
5 capabilities, and the list is the whole list.
Pro is $99 a month. Nothing below is an add-on, a usage meter or a per-seat charge.
Answers Calls on Your Number
- Connect a phone number from your Telnyx or Twilio account, or forward calls from the line you already have to a number connected in Corebee. The AI phone agent picks up when you cannot.
Speaks From Your Knowledge Base
- The phone agent uses the same knowledge base as your website chat and email, so callers hear the same answers your customers get in writing.
Says It Is an AI
- Every call starts by telling the caller they are speaking with an AI assistant and that the call may be recorded. You can add your own greeting after that notice, but you cannot remove it.
Puts Callers Through to a Person
- Asking for a person is a trigger the agent listens for. It transfers the caller to the number you give it, and when no transfer is available it tells the caller the team will follow up instead of pretending.
Tested Before It Goes Live
- Phone does not go live on its own. You call the agent yourself, listen to how it handles your questions, and approve it before real callers reach it.
What setup actually involves
4 steps, in minutes, not weeks.
Connect a Number
In Corebee, open Phone and Voice and connect a number from your Telnyx account (Corebee sets up the call routing for you) or your Twilio account (you point the number's voice webhook at Corebee). You can also forward your existing business line to a connected number.
Give It Your Knowledge
The phone agent reads your existing knowledge base. Add a transfer number for callers who ask for a person.
Call It Yourself and Approve
Make a test call, ask the questions your customers ask, and approve the voice agent. Phone only goes live after this step.
Real Calls Get Answered
Callers hear the AI disclosure, ask their question, get an answer from your content, and are transferred to your team when they ask for a person.
Start free — or watch it read your own help centre first.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Use Cases by Industry
How teams in each industry put the ai phone agent to work. These are illustrative scenarios, not named customers.
Home Services
A roofing company misses calls while crews are on site. The AI phone agent answers, explains service areas and how quotes work, and transfers urgent leak calls to the owner's mobile.
Clinics and Practices
A dental practice uses the phone agent after hours to answer questions about location, insurance accepted and what to do in a dental emergency, while appointment changes go to the front desk the next morning.
E-commerce
An online store with a phone number on its site has the AI answer shipping and return questions by phone, and put callers with a damaged order through to support.
Where the difference actually is
Line by line against the tools you are comparing.
Voice AI platforms such as Bland, Retell and Vapi give developers building blocks for phone agents, which suits teams that want to build their own.
- AI receptionist services such as Smith.ai combine AI with human receptionists at a per-call price.
- Help desks such as Zendesk and Intercom offer voice as a separate product.
- Corebee's phone agent is part of the same support product as your chat, email and messaging channels: one knowledge base, one inbox, one plan.
- If you need a fully custom voice workflow, a developer platform gives you more control; if you want your existing support answers available by phone, Corebee covers that without a separate build.
- More on how it handles callers: /ai-receptionist.
If you do start paying, there’s a 30-day money-back guarantee.
Start freeWhat buyers ask before they start
The objections that actually decide it, answered the way we would answer them on a call.
Does Corebee have an AI phone agent?
Yes. Corebee includes an AI phone agent that answers inbound calls on your business number, answers from your knowledge base, and transfers callers to a person when they ask.
Do callers know they are talking to an AI?
Yes. Every call opens with a notice that the caller is speaking with an AI assistant and that the call may be recorded. The notice is part of the platform and cannot be switched off.
Does it hand off to a person?
Yes. When a caller asks for a person, the agent transfers the call to the number you set. If no transfer is available, it tells the caller a member of the team will follow up.
Can I keep my existing phone number?
Yes. You can connect a number you already have at Telnyx or Twilio, or forward calls from your current line to a number connected in Corebee.
Which plan includes the AI phone agent?
The AI phone agent is included on Pro ($99/month, or $79/month billed yearly). Business ($199/month) includes everything in Pro plus more phone minutes. Minute allowances are listed on /simple-predictable-pricing.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Ready to try Corebee's ai phone agent?
Start free today, no card. Try Pro free for 14 days, then it is $99/mo.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.