Analytics Dashboard
Support Analytics That Show You the Full Picture
Track AI resolution rates, conversation costs, sentiment trends, and knowledge gaps. Make data-driven decisions about your support operations.
Corebee Analytics Dashboard gives you complete visibility into your AI support operations. Track AI decision logs, conversation costs, resolution rates, and customer sentiment in real time. Understand which questions the AI handles well, where it struggles, and how much money you are saving compared to fully-human support.
Key Capabilities
Everything you need from analytics dashboard, built into one platform.
AI Decision Log
Every AI response is logged with the retrieved knowledge chunks, confidence score, and reasoning chain. You can audit any AI decision to understand why it answered the way it did and improve your knowledge base accordingly.
Conversation Cost Tracking
See the actual cost of each AI conversation including token usage, embedding costs, and API calls. Compare AI costs to estimated human-agent costs to quantify your ROI in real dollars.
Sentiment Analysis
Automatic sentiment detection classifies customer messages as positive, neutral, or negative. Track sentiment trends over time to identify emerging issues before they become widespread problems.
Resolution Rate Metrics
Track what percentage of conversations the AI resolves without human intervention, including breakdown by topic, confidence level, and time period. Set goals and monitor progress toward higher automation rates.
Knowledge Gap Reports
Aggregated data on questions the AI could not answer confidently. Prioritized by frequency and customer impact so you know exactly which documentation to create next for the biggest improvement.
How It Works
Get up and running in minutes, not weeks.
1
Data Flows Automatically
Every conversation, AI response, and customer interaction is automatically tracked and stored. There is no setup, no SDK integration, and no manual tagging required.
2
Dashboards Update in Real Time
Open the analytics dashboard to see live metrics on resolution rates, costs, sentiment, and AI performance. Filter by date range, channel, or topic to drill into specific areas.
3
Identify Improvements
Use knowledge gap reports and low-confidence conversation logs to identify where your documentation needs strengthening. Each improvement directly increases AI resolution rates.
4
Track ROI Over Time
Compare AI-handled conversation costs to human-agent benchmarks. Monitor how resolution rates improve as you add more knowledge base content, and report the savings to stakeholders.
Use Cases by Industry
See how teams in your industry use analytics dashboard.
SaaS / Software
A B2B SaaS company uses the analytics dashboard to show their board that AI support saves $12,000/month compared to hiring additional agents. The cost-per-conversation metric makes the ROI undeniable.
E-commerce / DTC
An online store tracks sentiment trends during product launches to catch quality issues early. A spike in negative sentiment about a new product line triggered a quality review that caught a defect before it scaled.
Fintech
A fintech startup uses the AI decision log for compliance auditing. Regulators can see exactly what information the AI provided to customers, what sources it used, and what confidence level it had.
How Corebee Compares
Why teams switch to Corebee for analytics dashboard.
Most support tools offer basic reporting: ticket volume, response times, and agent productivity. Corebee goes deeper with AI-specific analytics that no legacy tool provides. Intercom offers analytics but lacks per-conversation cost tracking and AI decision logging. Zendesk Explore is capable but complex to configure and locked behind higher-tier plans. Freshdesk analytics cover human-agent metrics but give limited insight into AI performance. Corebee uniquely combines support analytics with AI transparency: you see not just what the AI said, but why it said it, how much it cost, and where it needs improvement. All included at $99/month.
Frequently Asked Questions
Common questions about analytics dashboard.
What metrics does the analytics dashboard track?
The dashboard tracks AI resolution rate, average response time, conversation volume, cost per conversation, customer sentiment, knowledge gap frequency, agent workload, and AI confidence score distributions. All metrics support filtering by date range, channel, and topic.
Can I export analytics data?
Yes. Analytics data can be exported in CSV format for further analysis in spreadsheets or BI tools. Export options include conversation logs, metric summaries, and knowledge gap reports.
How is cost per conversation calculated?
Cost per conversation includes the actual API costs for AI processing (token usage, embedding lookups) plus a proportional share of the subscription. This is compared against industry benchmarks for human-agent costs ($6-12 per conversation) to calculate savings.
Does the dashboard show individual conversation details?
Yes. You can drill down from aggregate metrics to individual conversations. Each conversation shows the full message thread, AI decision log, confidence scores, and which knowledge base sources were used.
How far back does analytics data go?
Analytics data is retained for the lifetime of your account. There is no data retention limit. You can view historical trends from the day you started using Corebee.
Ready to try Analytics Dashboard?
Get started today. $99/mo flat — 30-day money-back guarantee.