Telegram AI Support: included in Corebee Pro, not an add-on tier
AI Support for Customers Who Use Telegram
Connect your Telegram bot and Corebee answers the messages it receives from your knowledge base, with every chat in your shared inbox.
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Does Corebee support Telegram? Yes: you connect your own Telegram bot to Corebee with its bot token, and the AI agent replies to messages customers send to that bot using your knowledge base. Each Telegram chat becomes a conversation in the Corebee inbox next to your other channels. Telegram is included on the Pro plan ($99/month, or $79/month billed yearly) and above, connected as an extra channel alongside your website chat, email, WhatsApp or phone.
What the telegram ai support does on its own
5 capabilities, and the list is the whole list.
Pro is $99 a month. Nothing below is an add-on, a usage meter or a per-seat charge.
Uses Your Own Telegram Bot
- Create a bot with Telegram's BotFather, paste its token into Corebee, and Corebee registers a secured webhook with Telegram so the bot's messages reach your workspace.
AI Replies in the Chat
- When a customer messages your bot, the AI agent answers from your knowledge base in the customer's language, right in the Telegram chat.
Conversations in the Inbox
- Each Telegram chat is saved as a conversation with its contact in the Corebee inbox, next to your email, WhatsApp and website chat threads.
Verified Webhook
- Corebee generates a secret token when it registers the webhook, and only accepts updates that carry it. The bot token is stored encrypted.
Handoff to Your Team
- Conversations the AI should not answer are flagged in the inbox with the full chat so a person can follow up.
What setup actually involves
4 steps, in minutes, not weeks.
Create a Bot
In Telegram, open BotFather, create a bot for your business and copy the bot token it gives you.
Connect It in Corebee
In Settings, open Integrations and choose Telegram. Paste the bot token and Corebee registers the webhook with Telegram.
Share the Bot Link
Put your bot's t.me link on your website, in your Telegram channel or in your app so customers can message it.
The AI Answers
Messages to the bot appear in your inbox and the AI agent replies from your knowledge base, flagging anything that needs a person.
Start free — or watch it read your own help centre first.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Use Cases by Industry
How teams in each industry put the telegram ai support to work. These are illustrative scenarios, not named customers.
Crypto and Fintech
A wallet app whose community lives on Telegram links a support bot from its channel. The AI answers setup and fee questions from the docs and flags account-specific issues for the team.
SaaS / Software
A software company with many users in Eastern Europe and the Middle East offers Telegram next to email. Both channels share one knowledge base and one inbox.
Online Education
A course platform links a Telegram bot from its student group. The AI answers schedule and access questions and passes billing problems to staff.
Where the difference actually is
Line by line against the tools you are comparing.
Telegram-native bot builders let you design menu-driven bots for free or cheaply, which works for fixed flows.
- Omnichannel tools such as Respond.io and Trengo include Telegram in a shared inbox, priced per seat or per contact.
- Corebee connects your Telegram bot to the same AI agent and knowledge base that answer your other channels, included in the Pro plan price.
- If you need a menu bot for a Telegram community, a bot builder is simpler; if you need customer questions answered from your docs, Corebee does that across Telegram and your other channels.
If you do start paying, there’s a 30-day money-back guarantee.
Start freeWhat buyers ask before they start
The objections that actually decide it, answered the way we would answer them on a call.
Can the AI reply to Telegram messages automatically?
Yes. Messages sent to the Telegram bot you connect are answered by the AI agent from your knowledge base, and the chat appears in your Corebee inbox.
What do I need to connect Telegram?
A Telegram bot created with BotFather and its bot token. You paste the token into Corebee and it registers the webhook with Telegram for you.
Can Telegram be my only AI channel?
Telegram is connected as an extra channel. When you launch your AI agent in Corebee, you take it live on website chat, email, WhatsApp or phone, and connect Telegram alongside it.
Does it hand off to a person?
Yes. Conversations the AI should not answer, or where the customer asks for a person, are flagged in the inbox with the full chat history.
Which plan includes Telegram?
Telegram is included on Pro ($99/month, or $79/month billed yearly) and Business ($199/month). The Free plan covers website chat only. See /simple-predictable-pricing.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Ready to try Corebee's telegram ai support?
Start free today, no card. Try Pro free for 14 days, then it is $99/mo.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.