SMS AI Support: included in Corebee Pro, not an add-on tier
Text Message Support With an AI Agent
Connect your Twilio number and Corebee answers customer texts from your knowledge base, with every thread in the same inbox as chat, email and WhatsApp.
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Does Corebee support SMS? Yes: Corebee connects to a phone number in your own Twilio account and its AI agent replies to customer text messages using your knowledge base. Texts land in the same inbox as your other channels, and your team takes over when the AI should not answer. SMS is included on the Pro plan ($99/month, or $79/month billed yearly) and above; carrier and Twilio messaging fees are billed by Twilio.
What the sms ai support does on its own
5 capabilities, and the list is the whole list.
Pro is $99 a month. Nothing below is an add-on, a usage meter or a per-seat charge.
Your Number, Your Twilio Account
- You connect a number from your own Twilio account through the Twilio connect wizard. Corebee checks that the number belongs to that account and that no other workspace already uses it before wiring it up.
AI Replies to Texts
- When a customer texts the number, the AI agent finds the answer in your knowledge base and replies by SMS, keeping answers short enough for a text thread.
Shared Inbox
- Every SMS thread becomes a conversation in the Corebee inbox, with the contact's phone number attached, next to your other channels.
Handoff to Your Team
- When the AI is unsure or the customer asks for a person, the conversation is flagged for your team with the full thread.
Pairs With the AI Phone Agent
- The same business number can take calls with the AI phone agent, so customers can call or text and reach the same AI and knowledge base. See /features/voice.
What setup actually involves
4 steps, in minutes, not weeks.
Connect Twilio
In Settings, open Integrations and choose Twilio. Enter your Twilio credentials and pick the number customers will text.
Register for Business Texting
In the US, carriers require A2P 10DLC registration before business texts are delivered reliably. That registration is done in your Twilio account.
Customers Text You
Inbound texts arrive in your Corebee inbox and the AI agent replies by SMS from your knowledge base.
Your Team Handles Escalations
Anything the AI should not answer waits in the inbox with the full thread for a person to pick up.
Start free — or watch it read your own help centre first.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Use Cases by Industry
How teams in each industry put the sms ai support to work. These are illustrative scenarios, not named customers.
Home Services
An HVAC company prints its number on every van. Customers text "do you service my area?" or "what does a tune-up cost?" and the AI answers from the service page, passing booking requests to the office.
Healthcare Practices
A clinic lets patients text for opening hours, parking and what to bring. Anything clinical or about a specific appointment goes straight to staff.
Retail
A shop lists a text number on receipts for return and warranty questions. The AI answers from the returns policy and flags exceptions for the manager.
Where the difference actually is
Line by line against the tools you are comparing.
Podium and Textline are built around business texting, with strong review and payment features for local businesses.
- Help desks such as Zendesk and Freshdesk add SMS through Twilio or a partner app, usually with AI priced separately.
- Corebee connects to your own Twilio number and answers texts with the same AI agent and knowledge base it uses on chat, email and WhatsApp, included in the Pro plan price.
- If you need review requests and text-to-pay, a texting-first tool may suit you better; if you want texts answered from your own help content, Corebee is built for that.
If you do start paying, there’s a 30-day money-back guarantee.
Start freeWhat buyers ask before they start
The objections that actually decide it, answered the way we would answer them on a call.
Can the AI reply to text messages automatically?
Yes. Once your Twilio number is connected, the AI agent replies to inbound SMS from your knowledge base, and the thread appears in your Corebee inbox.
Do I need a Twilio account?
Yes. SMS works through a number in your own Twilio account, connected with the Twilio wizard in Corebee. Twilio bills its own messaging and carrier fees directly.
Does it hand off to a person?
Yes. When the AI is not confident, or the customer asks for a person, the conversation is flagged for your team in the inbox with the full text history.
Which plan includes SMS?
SMS is included on Pro ($99/month, or $79/month billed yearly) and Business ($199/month). The Free plan covers website chat only. See /simple-predictable-pricing.
Can I use SMS as my main AI channel from day one?
SMS is connected as an extra channel alongside a primary one. When you launch your AI agent in Corebee, you take it live on website chat, email, WhatsApp or phone, and SMS is connected next to it.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Ready to try Corebee's sms ai support?
Start free today, no card. Try Pro free for 14 days, then it is $99/mo.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.