Microsoft Teams AI Support: included in Corebee Pro, not an add-on tier
An AI Agent That Answers Questions in Microsoft Teams
Colleagues, partners or customers in your Microsoft 365 tenant message the agent in Teams and get answers from your knowledge base. Want alerts in Teams instead? See /integrations/microsoft-teams.
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Does Corebee support Microsoft Teams? Yes: Corebee connects to an Azure bot installed in your Microsoft 365 tenant, and its AI agent answers questions people send it in Teams, by direct message or @mention, using your knowledge base. Each Teams conversation is saved in the Corebee inbox so your team can follow up. Teams is included on the Pro plan ($99/month, or $79/month billed yearly) and above.
What the microsoft teams ai support does on its own
5 capabilities, and the list is the whole list.
Pro is $99 a month. Nothing below is an add-on, a usage meter or a per-seat charge.
Answers in Teams Chats
- People @mention or direct-message the agent in Teams. The message is checked, saved, and the AI agent replies in the same Teams conversation.
Grounded in Your Knowledge Base
- The agent answers from the same knowledge base as your other channels, so an answer in Teams matches the answer on your help center.
Runs on Your Own Azure Bot
- You register an Azure Bot and Entra app in your tenant and give Corebee its credentials. Corebee validates them and stores them encrypted. No Microsoft Store listing is needed for use inside your tenant.
Verified Requests
- Every inbound Teams message is checked against Microsoft's Bot Framework signing keys before it is processed. Anything that fails the check is rejected.
Conversations in the Inbox
- Teams conversations are saved in the Corebee inbox, so a person can see what was asked and follow up when the AI should not answer.
What setup actually involves
4 steps, in minutes, not weeks.
Register an Azure Bot
In the Azure portal, create an Azure Bot with an Entra app registration and set its messaging endpoint to the Corebee Teams endpoint.
Connect It in Corebee
In Settings, open Integrations and choose Microsoft Teams. Enter the app ID, secret and tenant. Corebee checks them with Microsoft before saving.
Install the App in Teams
Enable the Teams channel on the bot and install the Teams app in your tenant so people can find it.
People Ask, the AI Answers
Anyone with the app can message it. The AI agent replies from your knowledge base and the conversation is saved in your inbox.
Start free — or watch it read your own help centre first.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Use Cases by Industry
How teams in each industry put the microsoft teams ai support to work. These are illustrative scenarios, not named customers.
Internal IT and HR Help Desks
A company points its IT and HR policies at Corebee and installs the agent in Teams. Staff ask "how do I reset my VPN?" or "how many vacation days does the policy give?" and get the documented answer in Teams.
B2B SaaS
A software vendor whose customers' admins work inside a shared Microsoft 365 setup answers product questions in Teams from the same docs that power its website chat.
Managed Service Providers
An MSP gives staff a Teams agent that answers from its runbooks and service catalogue, and saves each conversation so technicians can follow up.
Where the difference actually is
Line by line against the tools you are comparing.
Microsoft Copilot Studio lets you build Teams agents inside the Microsoft ecosystem, priced by message or capacity.
- Internal help desk tools such as Moveworks and Atomicwork focus on IT and HR answers in Teams for larger enterprises.
- Customer support suites such as Zendesk and Freshdesk connect to Teams mostly for agent notifications.
- Corebee answers questions in Teams with the same AI agent and knowledge base it uses for website chat, email and messaging, included in the Pro plan.
- If you are building deep Microsoft 365 workflows, Copilot Studio is the native choice; if you want your existing support answers available in Teams, Corebee covers that with one knowledge base.
If you do start paying, there’s a 30-day money-back guarantee.
Start freeWhat buyers ask before they start
The objections that actually decide it, answered the way we would answer them on a call.
Can the AI answer questions people send in Microsoft Teams?
Yes. Once your Azure bot is connected and the Teams app is installed, people can direct-message or @mention the agent and it replies in Teams from your knowledge base.
How is this different from the Microsoft Teams integration?
The Microsoft Teams integration at /integrations/microsoft-teams posts support alerts and notifications into your team's channels. This feature is the other direction: people send questions to the AI agent in Teams and it answers them.
What do I need to set it up?
An Azure Bot with an Entra app registration in your Microsoft 365 tenant, its messaging endpoint set to Corebee, the Teams channel enabled, and the Teams app installed in your tenant. You then enter the app credentials in Corebee.
Does it hand off to a person?
Every Teams conversation is saved in the Corebee inbox, so your team can see what was asked and follow up when the AI should not answer.
Which plan includes Microsoft Teams?
Teams is included on Pro ($99/month, or $79/month billed yearly) and Business ($199/month). The Free plan covers website chat only. See /simple-predictable-pricing.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Ready to try Corebee's microsoft teams ai support?
Start free today, no card. Try Pro free for 14 days, then it is $99/mo.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.