Instagram DM AI Support: included in Corebee Pro, not an add-on tier
AI Replies to Instagram DMs, From Your Own Answers
Connect your Instagram professional account and Corebee answers direct messages from your knowledge base, then passes anything it cannot handle to your team in the shared inbox.
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Does Corebee support Instagram? Yes: Corebee connects to an Instagram professional account and its AI agent replies to Instagram direct messages using your knowledge base. Messages land in the same inbox as your website chat, email and WhatsApp, and the AI hands a conversation to your team when it cannot answer or the customer asks for a person. Instagram is included on the Pro plan ($99/month, or $79/month billed yearly) and above.
What the instagram dm ai support does on its own
5 capabilities, and the list is the whole list.
Pro is $99 a month. Nothing below is an add-on, a usage meter or a per-seat charge.
Instagram Direct Messages in the Inbox
- Corebee subscribes your account to Instagram messaging webhooks, so every inbound DM becomes a conversation in the Corebee inbox next to your other channels. Your team sees one list instead of checking the Instagram app.
AI Replies From Your Knowledge Base
- The AI agent reads the same help articles, product pages and FAQs that power your website chat, and replies to the DM in the customer's language. You do not write a separate script for Instagram.
Handoff to a Person
- When the AI is not confident, or the customer asks for a person, the conversation is flagged for your team with the full message history. An agent picks it up from the inbox without asking the customer to repeat themselves.
Follows Instagram Messaging Rules
- Automated replies go out inside Instagram's standard 24-hour window after the customer's last message. After that, a human agent can still reply for up to 7 days, as Meta's messaging policy allows.
Same Plan as Every Other Channel
- Instagram is not an add-on. It is included on Pro and Business alongside email, WhatsApp, SMS, Facebook Messenger and the AI phone agent.
What setup actually involves
4 steps, in minutes, not weeks.
Use an Instagram Professional Account
Instagram only exposes DMs to business tools for Business or Creator accounts that are linked to a Facebook Page. If yours is a personal account, switch it to professional in the Instagram app first.
Connect It in Corebee
In Settings, open Integrations and choose Instagram. Corebee checks the Page access token, finds the linked Instagram account and subscribes it to messaging webhooks.
Customers Send a DM
A new DM arrives in your Corebee inbox. The AI agent searches your knowledge base and replies on Instagram.
Your Team Takes the Rest
Anything the AI should not answer, such as a refund dispute or a request for a person, is handed to your team in the same inbox with the conversation so far.
Start free — or watch it read your own help centre first.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Use Cases by Industry
How teams in each industry put the instagram dm ai support to work. These are illustrative scenarios, not named customers.
E-commerce / DTC
A clothing brand gets sizing, shipping and restock questions in its DMs after every post. The AI answers from the size guide and shipping policy, and passes exchange requests to the team.
Beauty and Wellness
A salon gets "are you open Sunday?" and "how much is a cut?" by DM. The AI answers from the price list and hours, and hands booking changes to the front desk.
Creators and Courses
A course creator gets the same access and refund questions from followers. The AI answers from the course FAQ so the creator only reads the messages that need them.
Where the difference actually is
Line by line against the tools you are comparing.
Several tools connect Instagram DMs to a shared inbox.
- ManyChat is built around keyword flows and marketing automation for Instagram, which suits campaigns and giveaways.
- Zendesk, Intercom and Gorgias add Instagram as a channel inside a broader help desk, with AI usually priced as an add-on or per resolution.
- Corebee treats Instagram as one channel for the same AI agent that answers your website chat, email and WhatsApp, grounded in your own knowledge base, and includes it in the Pro plan price rather than charging per conversation.
- If your Instagram traffic is mostly promotions and lead capture, a flow builder may fit better; if it is mostly customer questions, an AI agent that answers from your docs is the closer match.
If you do start paying, there’s a 30-day money-back guarantee.
Start freeWhat buyers ask before they start
The objections that actually decide it, answered the way we would answer them on a call.
Can the AI reply to Instagram DMs automatically?
Yes. Once your Instagram professional account is connected, the AI agent replies to inbound direct messages from your knowledge base. Automated replies are sent inside the 24-hour window Instagram allows after a customer's last message.
Does it work with a personal Instagram account?
No. Instagram only allows business tools to read and send DMs for professional (Business or Creator) accounts linked to a Facebook Page. Switching a personal account to professional is free and done in the Instagram app.
Does it hand off to a person?
Yes. If the AI is unsure, or the customer asks for a person, the conversation is flagged for your team in the Corebee inbox with the full history. A human agent can reply up to 7 days after the customer's last message.
Which plan includes Instagram?
Instagram is included on Pro ($99/month, or $79/month billed yearly) and Business ($199/month). The Free plan covers website chat only. See /simple-predictable-pricing for the full plan breakdown.
Does Corebee answer Instagram comments too?
No. Corebee connects to Instagram messaging, so the AI agent answers direct messages, not comments on your posts. For the full channel list, see /features/multi-channel.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Ready to try Corebee's instagram dm ai support?
Start free today, no card. Try Pro free for 14 days, then it is $99/mo.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.