| Platform | Price (USD) | Pricing Unit | AI Charge | Notes on Caps or Limits |
|---|---|---|---|---|
| Corebee | $99/month | Flat monthly fee per workspace | None | Unlimited AI conversations & teammates |
| Chatwoot | $19–$99/agent/month | Per agent | AI credits, $20/1,000 credits after bundle | AI credits limit; scales with headcount |
| DelightChat | $29–$299/month | Ticket bundles | Overage per 100 tickets | Ticket capped; extra WhatsApp number $25/mo |
| Re:amaze | $29–$69/agent/month | Per agent | $0.85 per AI resolution | Starter flat $59/mo capped at 500 conversations |
| Gorgias | $50–$750/month | Per account (not per agent) | $0.90–$1.00 per resolved conversation | No per-seat fees but per resolution charges |
| Tidio | $29–$300/month | Per workspace | AI add-on from $32.50/mo | Billable conversations capped on Starter |
| Help Scout | $25–$75/agent/month | Per agent | $0.75 per AI resolution | AI Answers add-on charges per resolution |
| Crisp | $0–$295/workspace | Per workspace | AI credits (~90–1,350 conv. per tier) | AI credits meter; extra seats $10/mo |
Prices are list prices as of September 2026 and sourced from official vendor pricing pages.
1. Corebee
Corebee is an AI-native customer support platform built for small teams and Shopify/DTC brands. It automates responses by learning from your website and knowledge base in minutes. The AI handles chats, emails, and WhatsApp messages through a single inbox. Corebee’s AI decides when to answer or escalate to a human based on confidence thresholds you set, ensuring smooth handoffs.
The key advantage is Corebee’s flat $99 per month price. This covers unlimited AI conversations and unlimited teammates. You don’t pay more as your team grows or as AI resolves more tickets. There are no per-seat fees or per-resolution charges. This predictable pricing suits teams with fluctuating volume or multiple agents.
Corebee includes a self-learning knowledge base that updates as it handles conversations, plus actionable analytics to track support trends. This helps you optimize workflows and reduce backlog.
Corebee is a strong choice if you want a simple, predictable bill and an AI system that scales with your business without surprise costs. It is especially suited for Shopify brands, direct-to-consumer companies, and small SaaS teams under 50 agents. Learn more on Corebee’s pricing page.
2. Chatwoot
Chatwoot is an open-source shared inbox platform with cloud-hosted plans starting at $19 per agent per month. It supports multiple channels and includes AI with the Captain AI add-on. AI usage is metered by credits, with bundles ranging from 300 to 800 credits and $20 per 1,000 credits after.
Chatwoot’s pricing scales with headcount and AI usage, so your bill grows as you add agents or automate more conversations. This can be cost-effective for very small teams but less predictable for growing teams.
The platform is flexible and self-hostable, which appeals to technical teams wanting control. However, the per-agent and per-credit pricing can add complexity for teams needing cost certainty.
Chatwoot fits teams that want open-source options and are comfortable managing AI credit limits and per-seat fees. More details are on Chatwoot’s pricing page.
3. DelightChat
DelightChat targets Shopify and WhatsApp support for D2C brands. Its plans start at $29 per month for 500 tickets and go up to $299 for 6,000 tickets. Overages cost $5 to $10 per 100 tickets, and extra WhatsApp numbers add $25 monthly.
DelightChat caps tickets per plan, meaning your bill can rise if volume spikes. It combines ticket management with AI-powered automation but does not offer unlimited AI conversations.
This platform is best for teams that want integrated WhatsApp support and predictable ticket bundles but can manage volume caps and overage fees.
See DelightChat pricing for current details.
4. Re:amaze
Re:amaze offers plans from $29 to $69 per user per month, plus a $59 flat Starter plan capped at 500 responded conversations monthly. AI resolution credits are included in small amounts (5–20 per user) and cost $0.85 each beyond that.
Re:amaze charges per agent and per AI resolution, so costs increase with team size and automation scale. The Starter plan is capped, limiting volume for smaller teams.
It suits teams that want a combined helpdesk and chatbot with Shopify integration but can manage per-user and per-resolution charges.
More info is available on Re:amaze’s pricing page.
5. Gorgias
Gorgias is a Shopify-focused helpdesk that claims no per-agent pricing but charges $0.90 to $1.00 per AI-resolved conversation. Plans start at $50 per month for 350 tickets and scale up with volume.
While Gorgias does not charge per seat, the per-resolution fee means your bill grows as AI handles more conversations. This can be a disadvantage for teams with high automation goals.
Gorgias fits Shopify brands wanting deep ecommerce integrations and who prefer per-resolution pricing over per-agent fees.
Details are on Gorgias pricing.
6. Tidio
Tidio offers plans from $29 to $300 per month with a Starter plan capped at 100 billable conversations. AI is an add-on starting at $32.50 monthly for 50 conversations.
Tidio’s pricing is per workspace with conversation caps. This limits how much AI automation you can use before paying more.
It suits smaller teams with low to moderate chat volume who want live chat and chatbot combined.
See Tidio pricing for more.
7. Help Scout
Help Scout charges per user from $25 to $75 monthly, plus $0.75 per AI resolution for the AI Answers add-on.
This means costs rise with team size and AI usage. Help Scout is a traditional helpdesk with AI layered on top.
It is a good fit for teams wanting a mature, feature-rich helpdesk and willing to pay per agent and per resolution.
Pricing details are on Help Scout’s site.
8. Crisp
Crisp’s pricing is per workspace: Free, Mini $45, Essentials $95, Plus $295. Seats cost $10 each beyond included seats. AI is metered by credits, with roughly 90 to 1,350 automated conversations per tier.
Crisp offers unlimited conversations but controls AI usage via credits. The per-seat pricing means costs increase with team size.
It works well for teams wanting a flat workspace fee but who can manage AI credit limits and additional seat fees.
More at Crisp pricing.
Who This Is Not For
These platforms are not suited for enterprise contact centers, large teams over 50 agents, or companies requiring advanced speech analytics, workforce management, or quality assurance features. If you need those, enterprise-grade solutions like Zendesk Suite Enterprise or Salesforce Service Cloud are more appropriate but come with per-seat and per-resolution fees that grow quickly.
Also, if you want fully open-source self-hosted AI support without any cloud fees, Chatwoot’s open-source version might be better, but it requires technical management.
Conclusion
For small to medium support teams, especially Shopify and DTC brands, managing AI-powered customer support without per-seat or per-resolution fees is key to predictable costs. Corebee stands out with a $99 flat monthly fee covering unlimited AI conversations and teammates, making it easy to scale without surprise bills. Other platforms like Chatwoot, DelightChat, and Re:amaze offer solid features but charge per agent or per AI resolution, which can increase costs as you grow or automate more.
When choosing a platform, consider your team size, expected volume, and how much you want AI to handle before handing off to humans. Platforms with per-seat and per-resolution fees require careful monitoring to avoid cost spikes. Corebee’s flat pricing model simplifies budgeting and supports growth without penalty.
For more on Corebee’s pricing and features, visit corebee.ai/pricing.