intermediate

Advanced Automation

Go beyond basic chatbot responses with escalation rules, custom actions, multi-channel deployment, and proactive support triggers.

5 lessons50 min totalFree course

Course Lessons

Escalation Rules

Configure intelligent escalation rules that route conversations to the right agent at the right time.

10 min

Custom Actions

Build custom actions that let the AI perform tasks like order lookups, refunds, and account changes.

10 min

Multi-Channel Deployment

Deploy your AI across email, chat, WhatsApp, Slack, and more with consistent quality.

10 min

Proactive Support Triggers

Set up intelligent triggers that offer help before customers ask, reducing tickets and improving experience.

10 min

Integrations

Connect Corebee with your CRM, help desk, analytics, and other business tools.

10 min

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intermediate

Building an Effective Knowledge Base

Master the art of creating and maintaining a knowledge base that maximizes AI accuracy and customer self-service.

5 lessons50 min

beginner

AI Customer Support Fundamentals

Learn the foundations of AI-powered customer support, from chatbot basics to performance measurement. Perfect for teams exploring automation for the first time.

5 lessons45 min

Start free, no card. No per-seat fees

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