Multi-Channel Deployment
Customers reach out wherever is convenient for them. Your AI should meet them on every channel with consistent quality. See all available integrations.
Supported Channels
Corebee supports deployment across:
- Website chat widget — Your primary touchpoint
- Email — Auto-respond to support inbox messages
- WhatsApp — Via Meta Business API integration
- Slack — For internal support or B2B customers
- SMS — For transactional or urgent communications
- Social media — Facebook Messenger, Instagram DMs
Channel-Specific Considerations
Website Chat
- Rich formatting: buttons, cards, images, carousels
- Real-time typing indicators
- File upload for screenshots and documents
- Longer, more detailed responses appropriate for the format
- Threading support to maintain conversation context
- Signature and branding consistency
- Message templates required for outbound (Meta policy)
- 24-hour response window for free-form messages
- Rich media: images, documents, location sharing
Slack
- Thread-based conversations
- Emoji reactions for quick feedback
- Integration with Slack workflows
Unified Inbox
All channels feed into a single Corebee inbox where agents can:
- See the full conversation regardless of channel
- Switch channels mid-conversation if needed
- Apply consistent tags and categories
- Access the same customer context everywhere
Setting Up a New Channel
- Go to Settings > Channels
- Select the channel to add
- Follow the integration guide (usually an API key or OAuth connection)
- Configure channel-specific settings (response format, greeting)
- Test with a real message before enabling
Maintaining Consistency
The challenge with multi-channel is keeping responses consistent. Best practices:
- Use the same knowledge base across all channels
- Adapt response length per channel (shorter for chat, longer for email)
- Maintain the same brand voice everywhere
- Set channel-specific escalation rules if response times differ
Analytics Across Channels
Compare performance across channels:
- Which channel has the highest resolution rate?
- Which generates the most escalations?
- Where is CSAT highest?
Use your analytics dashboard to focus optimization efforts.
Next up: Setting up proactive triggers that reach out to customers before they ask for help.