WhatsApp AI Customer Support for Small Business
Your customers message you on WhatsApp, Corebee AI answers them in seconds. $99/month on Pro. No per-conversation fees. Connect in under 5 minutes.
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- It tells every customer it is an AI
- On the first message, every conversation. It cannot be switched off.
- Anyone who asks for a person gets one
- They ask, it hands over, and your team gets the whole thread.
- It answers from your own help centre
- Every reply says which of your articles it came from.
- SOC 2 readiness
- TLS in transit
- GDPR DPA
Where it lands
Where that conversation lands.
The thread you just read, filed in the shared inbox your team works from — tagged with who answered it and what it answered from. Beside it, the four things whatsapp customer support teams hand over first.
AI resolves WhatsApp messages automatically
Corebee connects to WhatsApp Business API via Meta Embedded Signup. When a customer sends a WhatsApp message, the AI reads your knowledge base and replies within seconds — the same AI that handles your chat widget, trained on the same content, at no extra cost.
Pro at $99/month includes WhatsApp, no API pass-through
WhatsApp is included in Corebee Pro’s $99/month plan. Unlike Wati and Respond.io, Corebee does not pass through WhatsApp’s per-conversation API fees. Your Pro bill stays at $99 regardless of how many WhatsApp conversations the AI handles.
One inbox for WhatsApp, email, chat, SMS and Instagram
WhatsApp messages land in the same shared inbox as your email and live chat conversations. Your team works from one view. If a customer emailed last week and WhatsApps today, the agent sees the full history without switching tools.
Human handoff with full conversation context
When the AI is not confident or the customer asks to speak to a person, the WhatsApp conversation transfers to your team with the complete message history. Agents continue in the same thread — customers never have to repeat themselves.
The objection
“We will just be handing our customers to a bot.”
They will not. Every conversation opens by saying it is an AI, and anyone who asks for a person gets one — on any message, with no magic word. About 86% resolve without a human touching them; the rest arrive in your team's inbox with the whole thread and the sources it checked already attached.
That 86% is the average across accounts. Yours depends on how clean your help centre is and how repetitive your inbound is — you see your own number on the dashboard, not ours.
See where it hands offAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
The AI scores its own certainty
Every answer carries a confidence value. Below your threshold it escalates instead of guessing.
You set what it can and cannot say
Answers are grounded in your verified help docs and the rules you write for them.
This is what fills your inbox.
The problems whatsapp customer support teams describe to us, in the order they cost the most time.
WhatsApp is your customers’ preferred channel
73.3% of UAE consumers prefer WhatsApp for business communication (Meta State of Business Messaging, 2025). If your team is not on WhatsApp, you are missing where your customers actually want to reach you. Manual replies to a shared WhatsApp number do not scale past a 2-person team.
Per-conversation API costs add up fast
WhatsApp Business API passes through fees of $0.01–$0.08 per conversation depending on the country. WhatsApp-first tools like Wati and Respond.io pass these through on top of their platform fees. A team handling 2,000 conversations per month pays $20–$160 in API fees alone before the platform subscription.
All four cost the same
Pro is $99 a month with unlimited AI resolutions, however heavy the week gets. AI chat is never metered. Phone minutes beyond your plan are $0.20/min on monthly plans. Start Free Trial
Put your own volume in below. Nothing there is a claim about what Corebee will do for you — you pick the number, and the only other figure in the arithmetic is the published $99 a month.
Confidence
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model's own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person with the thread intact.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
Pricing
Pricing
$99/mo for Pro
Pro is one monthly price for every channel, every conversation and every seat, the same in your busiest month as in your quietest. No per-resolution fee, no per-agent fee.
How long before it is answering?
Four checkpoints, from the install to the month-end decision. The only thing you need before Day 0 is the help centre you have already written.
- Day 0
It is live in about ten minutes
Paste the script into your site, point Corebee at the help docs you have already written, and it starts answering. Nothing to migrate first.
- Day 1
You read every answer it gave
Each reply is logged with the confidence behind it, and anything under the threshold is handed to a person with the whole conversation attached.
- Day 7
You correct the ones it got wrong
Fix the underlying doc and the next answer changes. What it escalates most often is a list of the pages you have not written yet.
- Day 30
You decide on your own numbers
The 14-day Pro trial is long behind you and you have a month of your own conversations to judge it on. Pro is $99/mo, with a 30-day money-back window.
Before you decide.
Does Corebee support WhatsApp Business API?
Yes. Corebee connects to WhatsApp via the official WhatsApp Business API (Meta Cloud API) through Meta Embedded Signup. You link your Facebook Business account and verify your WhatsApp Business phone number directly inside Corebee’s settings — no third-party BSP required. See the full setup guide at /features/whatsapp.
How does Corebee WhatsApp pricing compare to Wati?
Wati charges a monthly platform fee plus WhatsApp’s per-conversation API costs (passed through). For a team handling 2,000 conversations per month, that adds $20–$160 in API fees on top of Wati’s subscription. Corebee Pro charges $99/month, WhatsApp usage is included, with no per-conversation surcharge.
What WhatsApp messages can the AI handle?
The AI handles inbound text messages from customers. It reads your knowledge base and responds with a text reply. Image, voice note, and document messages are flagged for human review. For most B2B support use cases (FAQs, onboarding questions, billing inquiries), text message handling covers the large majority of conversations.
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Set up in under 10 minutes, then it answers.
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