Corebee is an AI-powered customer support platform priced at $99/month flat, designed for remote teams. It includes an AI chat widget that resolves 86% of tickets automatically, a shared team inbox for human agents, a knowledge base for self-service, and built-in analytics. There are no per-seat fees, no per-resolution charges, and no usage caps. Corebee is built for B2B SaaS companies with 10-100 employees who need enterprise-quality support without enterprise complexity or pricing.
Industry
AI Customer Support for Remote Teams
Deliver consistent, high-quality support across time zones. AI handles the first line 24/7 so your distributed team never drops a conversation, no matter where they are working from.
Why Remote Teams Teams Struggle with Support
These are the problems we hear from industry teams like yours every week.
1
Time zone gaps leave customers waiting
When your team spans three time zones, there are always gaps in coverage. Customers in Asia wait for the US team to wake up. European customers wait for the morning shift. Response times spike during handoff hours.
2
Handoffs between shifts lose context
When an agent in London hands off a conversation to a colleague in San Francisco, context gets lost. The customer has to re-explain their issue, and the new agent lacks the backstory to help efficiently.
3
Consistent quality is hard with distributed teams
Different team members in different locations give different answers. Without shared training, documentation, and oversight, support quality varies depending on who is online when the customer reaches out.
4
Coordination overhead eats productivity
Slack messages, status updates, and async check-ins about support issues take up significant time. Remote teams spend 30%+ of their support time on coordination rather than helping customers.
How Corebee Solves This
Purpose-built features that address the specific challenges of remote teams.
AI fills time zone gaps automatically
When no one on your team is online, AI continues resolving customer questions. Whether it is 3 AM in your time zone or a holiday in another country, customers get instant, accurate support.
AI Chat Widget
Full context on every conversation
Every conversation shows the complete history: AI responses, previous agent interactions, internal notes, and resolution status. No one ever asks a customer to repeat themselves.
Team Inbox
Consistent answers from AI, everywhere
AI gives the same accurate answer regardless of time zone or which team member is online. Your knowledge base is the single source of truth, ensuring consistent quality across the team.
Knowledge Base
Async-first team collaboration
Internal notes, conversation assignments, and status tracking work asynchronously. Your London agent can leave context for the SF agent without scheduling a call or writing a Slack novel.
Team Inbox
The Impact You Can Expect
Real metrics from industry teams using Corebee.
| Metric | Before | After Corebee |
|---|---|---|
| Coverage hours per day | 12 hours | 24 hours |
| Context loss on handoffs | 40% of handoffs | 0% |
| Time spent on internal coordination | 2 hours/day | 20 min/day |
Based on typical results from industry teams. Individual results may vary.
Frequently Asked Questions
How does Corebee help with time zone coverage?
AI handles customer questions 24/7 regardless of your team's location. When your human agents are offline, AI continues resolving common questions. When an agent comes online, they see a clear queue of conversations that need human attention, with full AI interaction history.
Can team members in different locations collaborate on tickets?
Yes. All conversations live in a shared inbox with internal notes, assignments, and full history. An agent in London can start a conversation, leave internal notes, and an agent in New York can pick it up with complete context.
Does Corebee work for fully remote teams with no office?
Absolutely. Corebee is a cloud-based tool that works from any browser. No VPN, no on-premise installation, no special network requirements. Your team can provide support from anywhere with an internet connection.
How do we maintain consistent quality across the team?
AI provides a consistent baseline of quality by answering common questions the same way every time. For human-handled conversations, the knowledge base serves as your shared playbook, and analytics help you identify quality gaps across the team.
What about team performance tracking across time zones?
Corebee analytics track response times, resolution rates, and conversation volume by time period. You can see performance patterns across time zones and identify where coverage gaps exist.
Ready to transform your support?
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$99/month flat. No per-seat fees. Cancel anytime.