AI Customer Support for Remote Teams
Deliver consistent, high-quality support across time zones. AI handles the first line 24/7 so your distributed team never drops a conversation, no matter where they are working from.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
- It tells every customer it is an AI
- On the first message, every conversation. It cannot be switched off.
- Anyone who asks for a person gets one
- They ask, it hands over, and your team gets the whole thread.
- It answers from your own help centre
- Every reply says which of your articles it came from.
- SOC 2 readiness
- TLS in transit
- GDPR DPA
Where it lands
Where that conversation lands.
The thread you just read, filed in the shared inbox your team works from — tagged with who answered it and what it answered from. Beside it, the four things remote teams hand over first.
AI fills time zone gaps automatically
When no one on your team is online, AI continues resolving customer questions. Whether it is 3 AM in your time zone or a holiday in another country, customers get instant, accurate support.
Full context on every conversation
Every conversation shows the complete history: AI responses, previous agent interactions, internal notes, and resolution status. No one ever asks a customer to repeat themselves.
Consistent answers from AI, everywhere
AI gives the same accurate answer regardless of time zone or which team member is online. Your knowledge base is the single source of truth, ensuring consistent quality across the team.
Async-first team collaboration
Internal notes, conversation assignments, and status tracking work asynchronously. Your London agent can leave context for the SF agent without scheduling a call or writing a Slack novel.
The objection
“We will just be handing our customers to a bot.”
They will not. Every conversation opens by saying it is an AI, and anyone who asks for a person gets one — on any message, with no magic word. About 86% resolve without a human touching them; the rest arrive in your team's inbox with the whole thread and the sources it checked already attached.
That 86% is the average across accounts. Yours depends on how clean your help centre is and how repetitive your inbound is — you see your own number on the dashboard, not ours.
See where it hands offAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
The AI scores its own certainty
Every answer carries a confidence value. Below your threshold it escalates instead of guessing.
You set what it can and cannot say
Answers are grounded in your verified help docs and the rules you write for them.
This is what fills your inbox.
The problems remote teams describe to us, in the order they cost the most time.
Time zone gaps leave customers waiting
When your team spans three time zones, there are always gaps in coverage. Customers in Asia wait for the US team to wake up. European customers wait for the morning shift. Response times spike during handoff hours.
Handoffs between shifts lose context
When an agent in London hands off a conversation to a colleague in San Francisco, context gets lost. The customer has to re-explain their issue, and the new agent lacks the backstory to help efficiently.
All four cost the same
Pro is $99 a month with unlimited AI resolutions, however heavy the week gets. AI chat is never metered. Phone minutes beyond your plan are $0.20/min on monthly plans. Start Free Trial
Put your own volume in below. Nothing there is a claim about what Corebee will do for you — you pick the number, and the only other figure in the arithmetic is the published $99 a month.
Confidence
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model's own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person with the thread intact.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
Pricing
Pricing
$99/mo for Pro
Pro is one monthly price for every channel, every conversation and every seat, the same in your busiest month as in your quietest. No per-resolution fee, no per-agent fee.
How long before it is answering?
Four checkpoints, from the install to the month-end decision. The only thing you need before Day 0 is the help centre you have already written.
- Day 0
It is live in about ten minutes
Paste the script into your site, point Corebee at the help docs you have already written, and it starts answering. Nothing to migrate first.
- Day 1
You read every answer it gave
Each reply is logged with the confidence behind it, and anything under the threshold is handed to a person with the whole conversation attached.
- Day 7
You correct the ones it got wrong
Fix the underlying doc and the next answer changes. What it escalates most often is a list of the pages you have not written yet.
- Day 30
You decide on your own numbers
The 14-day Pro trial is long behind you and you have a month of your own conversations to judge it on. Pro is $99/mo, with a 30-day money-back window.
Before you decide.
How does Corebee help with time zone coverage?
AI handles customer questions 24/7 regardless of your team's location. When your human agents are offline, AI continues resolving common questions. When an agent comes online, they see a clear queue of conversations that need human attention, with full AI interaction history.
Can team members in different locations collaborate on tickets?
Yes. All conversations live in a shared inbox with internal notes, assignments, and full history. An agent in London can start a conversation, leave internal notes, and an agent in New York can pick it up with complete context.
Does Corebee work for fully remote teams with no office?
Absolutely. Corebee is a cloud-based tool that works from any browser. No VPN, no on-premise installation, no special network requirements. Your team can provide support from anywhere with an internet connection.
Start free, no card.
Pro $99/mo, 30-day money back.
Ready to transform your support?
Start free. Pro is $99/month: no per-seat fees, no per-resolution charges.
Start Free TrialStart free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Set up in under 10 minutes, then it answers.
After the Pro trial it is $99 a month, cancel in one click.