Corebee is an AI-powered customer support platform priced at $99/month flat, designed for marketplaces. It includes an AI chat widget that resolves 86% of tickets automatically, a shared team inbox for human agents, a knowledge base for self-service, and built-in analytics. There are no per-seat fees, no per-resolution charges, and no usage caps. Corebee is built for B2B SaaS companies with 10-100 employees who need enterprise-quality support without enterprise complexity or pricing.
Industry
AI Customer Support for Marketplaces
Support both sides of your marketplace — buyers and sellers — with AI that scales. Handle trust and safety questions, transaction disputes, and onboarding at a fraction of the cost of traditional support.
Why Marketplaces Teams Struggle with Support
These are the problems we hear from industry teams like yours every week.
1
Two-sided support doubles your workload
Marketplaces serve buyers and sellers, each with different questions, different expectations, and different support needs. A single transaction can generate inquiries from both sides, effectively doubling your support volume compared to a single-sided business.
2
Trust and safety issues require careful handling
Fraud reports, disputes between buyers and sellers, policy violations, and account suspensions are high-stakes conversations that need nuance and consistency. Handling them poorly damages trust in your entire platform.
3
Seller onboarding generates massive support volume
New sellers have questions about listing creation, pricing, fees, policies, payouts, and platform rules. Each new seller can generate 5-15 support tickets during their first month, creating a significant support burden as your marketplace grows.
4
Support costs grow faster than GMV
Every new buyer and seller on your platform increases support volume. With per-agent pricing on support tools and linear headcount growth, support costs often grow faster than revenue, squeezing marketplace margins.
How Corebee Solves This
Purpose-built features that address the specific challenges of marketplaces.
AI handles buyer and seller questions independently
Build separate knowledge base sections for buyers and sellers. Corebee AI answers buyer questions about purchasing, shipping, and returns while simultaneously handling seller questions about listings, fees, and payouts.
AI Chat Widget
Streamlined seller onboarding
Create comprehensive onboarding documentation for new sellers covering listing creation, pricing strategies, shipping setup, and platform policies. AI walks sellers through the process, reducing onboarding tickets by 60-70%.
Knowledge Base
Smart routing for disputes and trust issues
Configure escalation rules so trust and safety issues are automatically routed to specialized team members. AI handles the initial intake, gathers relevant information, and ensures the right person receives the case with full context.
Team Inbox
Monitor support health across marketplace segments
Track response times, resolution rates, and satisfaction separately for buyers and sellers. Identify which side of the marketplace needs more support investment and where AI is performing well versus where human attention is needed.
Analytics
The Impact You Can Expect
Real metrics from industry teams using Corebee.
| Metric | Before | After Corebee |
|---|---|---|
| Seller onboarding tickets | 12 per new seller | 3 per new seller |
| Buyer inquiry response time | 5 hours | < 30 seconds |
| Monthly support tool cost | $2,400/mo | $99/mo |
Based on typical results from industry teams. Individual results may vary.
Frequently Asked Questions
Can Corebee handle both buyer and seller support?
Yes. You can organize your knowledge base with separate sections for buyers and sellers. The AI identifies whether the inquiry is from a buyer or seller based on context and serves the relevant content. Both audiences get accurate, tailored answers from the same platform.
How does Corebee handle disputes between buyers and sellers?
Disputes and trust issues are complex conversations that benefit from human judgment. Configure Corebee to automatically escalate dispute-related conversations to your trust and safety team. The AI gathers initial information and context, then hands off to a human with the full conversation history.
Can we use Corebee to reduce seller onboarding time?
Yes. Build a comprehensive seller onboarding knowledge base with guides for listing creation, pricing, shipping setup, platform policies, and payout schedules. New sellers can get instant answers to onboarding questions through AI chat, reducing the average onboarding ticket volume by 60-70%.
How does flat pricing work for a marketplace with thousands of users?
Corebee charges $99/month regardless of how many buyers, sellers, or support team members use the platform. There are no per-user fees, no per-conversation charges, and no volume caps. This is particularly valuable for marketplaces where user counts grow rapidly.
Can Corebee help with trust and safety at scale?
Corebee helps by handling routine trust and safety questions (policy explanations, reporting procedures, account verification steps) through AI, while routing actual incidents to your specialized team. This lets your trust and safety staff focus on investigating and resolving real issues instead of answering policy questions.
Ready to transform your support?
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$99/month flat. No per-seat fees. Cancel anytime.