AI Customer Support for Marketplaces
Support both sides of your marketplace — buyers and sellers — with AI that scales. Handle trust and safety questions, transaction disputes, and onboarding at a fraction of the cost of traditional support.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
- It tells every customer it is an AI
- On the first message, every conversation. It cannot be switched off.
- Anyone who asks for a person gets one
- They ask, it hands over, and your team gets the whole thread.
- It answers from your own help centre
- Every reply says which of your articles it came from.
- SOC 2 readiness
- TLS in transit
- GDPR DPA
Where it lands
Where that conversation lands.
The thread you just read, filed in the shared inbox your team works from — tagged with who answered it and what it answered from. Beside it, the four things marketplaces teams hand over first.
AI handles buyer and seller questions independently
Build separate knowledge base sections for buyers and sellers. Corebee AI answers buyer questions about purchasing, shipping, and returns while simultaneously handling seller questions about listings, fees, and payouts.
Streamlined seller onboarding
Create comprehensive onboarding documentation for new sellers covering listing creation, pricing strategies, shipping setup, and platform policies. AI walks sellers through the process, reducing onboarding tickets by 60-70%.
Smart routing for disputes and trust issues
Configure escalation rules so trust and safety issues are automatically routed to specialized team members. AI handles the initial intake, gathers relevant information, and ensures the right person receives the case with full context.
Monitor support health across marketplace segments
Track response times, resolution rates, and satisfaction separately for buyers and sellers. Identify which side of the marketplace needs more support investment and where AI is performing well versus where human attention is needed.
The objection
“We will just be handing our customers to a bot.”
They will not. Every conversation opens by saying it is an AI, and anyone who asks for a person gets one — on any message, with no magic word. About 86% resolve without a human touching them; the rest arrive in your team's inbox with the whole thread and the sources it checked already attached.
That 86% is the average across accounts. Yours depends on how clean your help centre is and how repetitive your inbound is — you see your own number on the dashboard, not ours.
See where it hands offAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
The AI scores its own certainty
Every answer carries a confidence value. Below your threshold it escalates instead of guessing.
You set what it can and cannot say
Answers are grounded in your verified help docs and the rules you write for them.
This is what fills your inbox.
The problems marketplaces teams describe to us, in the order they cost the most time.
Two-sided support doubles your workload
Marketplaces serve buyers and sellers, each with different questions, different expectations, and different support needs. A single transaction can generate inquiries from both sides, effectively doubling your support volume compared to a single-sided business.
Trust and safety issues require careful handling
Fraud reports, disputes between buyers and sellers, policy violations, and account suspensions are high-stakes conversations that need nuance and consistency. Handling them poorly damages trust in your entire platform.
All four cost the same
Pro is $99 a month with unlimited AI resolutions, however heavy the week gets. AI chat is never metered. Phone minutes beyond your plan are $0.20/min on monthly plans. Start Free Trial
Put your own volume in below. Nothing there is a claim about what Corebee will do for you — you pick the number, and the only other figure in the arithmetic is the published $99 a month.
Confidence
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model's own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person with the thread intact.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
Pricing
Pricing
$99/mo for Pro
Pro is one monthly price for every channel, every conversation and every seat, the same in your busiest month as in your quietest. No per-resolution fee, no per-agent fee.
How long before it is answering?
Four checkpoints, from the install to the month-end decision. The only thing you need before Day 0 is the help centre you have already written.
- Day 0
It is live in about ten minutes
Paste the script into your site, point Corebee at the help docs you have already written, and it starts answering. Nothing to migrate first.
- Day 1
You read every answer it gave
Each reply is logged with the confidence behind it, and anything under the threshold is handed to a person with the whole conversation attached.
- Day 7
You correct the ones it got wrong
Fix the underlying doc and the next answer changes. What it escalates most often is a list of the pages you have not written yet.
- Day 30
You decide on your own numbers
The 14-day Pro trial is long behind you and you have a month of your own conversations to judge it on. Pro is $99/mo, with a 30-day money-back window.
Before you decide.
Can Corebee handle both buyer and seller support?
Yes. You can organize your knowledge base with separate sections for buyers and sellers. The AI identifies whether the inquiry is from a buyer or seller based on context and serves the relevant content. Both audiences get accurate, tailored answers from the same platform.
How does Corebee handle disputes between buyers and sellers?
Disputes and trust issues are complex conversations that benefit from human judgment. Configure Corebee to automatically escalate dispute-related conversations to your trust and safety team. The AI gathers initial information and context, then hands off to a human with the full conversation history.
Can we use Corebee to reduce seller onboarding time?
Yes. Build a comprehensive seller onboarding knowledge base with guides for listing creation, pricing, shipping setup, platform policies, and payout schedules. New sellers can get instant answers to onboarding questions through AI chat, reducing the average onboarding ticket volume by 60-70%.
Start free, no card.
Pro $99/mo, 30-day money back.
Ready to transform your support?
Start free. Pro is $99/month: no per-seat fees, no per-resolution charges.
Start Free TrialStart free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Set up in under 10 minutes, then it answers.
After the Pro trial it is $99 a month, cancel in one click.