Alternative Comparison
Updated February 2026
Best Gladly Alternative for AI Customer Support
Gladly uses per-agent pricing starting at From $180/hero/mo (requires annual contract). Corebee gives you unlimited AI resolutions and unlimited team members for a flat $99/month.
Gladly
From $180/hero/mo (requires annual contract)
per-agent pricing
Corebee
$99/mo flat
Unlimited seats. Unlimited AI.
No credit card requiredCancel in one click30-day money-back guarantee
Auto-resolution rate reflects up to 86% of conversations resolved by Corebee AI on a well-populated knowledge base; results vary by content coverage and question mix.
Works with the tools your team already uses
ShopifyWooCommerceSlackStripeZendesk
Corebee is the best Gladly alternative for SaaS teams that want AI-first support without luxury enterprise pricing. Get AI with 86% auto-resolution at $99/month flat instead of $180/agent/mo with annual contracts.
Why Teams Look for Gladly Alternatives
Common challenges that lead Gladly customers to explore other options — and how Corebee solves each one.
Pricing that punishes growth
Extremely expensive at $180/agent/mo — 5 agents costs $900/month minimum
AI that talks but can't act
Requires annual contracts with no month-to-month flexibility
Features hidden in higher tiers
AI capabilities focused on agent assistance, not full autonomous resolution
What Gladly Customers Gain with Corebee
Flat $99/month for unlimited team members vs Gladly's $180/agent pricing
Month-to-month billing with no annual contract commitment required
AI resolves 86% of conversations autonomously — not just assisting agents
Corebee vs Gladly: Feature Comparison
A detailed look at how Corebee compares to Gladly across the features that matter most for B2B SaaS support teams.
Monthly Cost (5 agents)
Gladly$900-$1,050 (hero-based)
Corebee$99 flat
AI Resolution
GladlySidekick AI (agent assistance)
Corebee86% autonomous resolution
Contract
GladlyAnnual contract required
CorebeeMonth-to-month
Conversation Model
GladlyPeople-centered, ticketless
CorebeeConversation-based inbox
Voice Channel
GladlyBuilt-in voice with IVR
CorebeeNot available
Annual Savings
Gladly$10,800+/yr minimum
Corebee$9,600+ vs Gladly (5 agents)
Target Audience
GladlyPremium DTC and enterprise brands
CorebeeB2B SaaS (10-100 employees)
Setup
GladlySales call + onboarding program
CorebeeSelf-serve, 5 minutes
What Gladly Does Well
We believe in honest comparisons. Here's where Gladly genuinely excels.
People-centered design with lifelong conversation timelines per customer, not tickets
True omnichannel with voice, email, chat, SMS, and social in a single threaded view
Loved by premium DTC brands like Warby Parker, Crate & Barrel, and JetBlue
AI Capabilities: Corebee vs Gladly
AI is the most important differentiator in modern support tools. Here's how each platform approaches it.
Corebee AI
Included in $99/moconversational AI resolves 86% of conversations autonomously end-to-end. Included in flat $99/month. No per-agent or per-resolution fees.
Gladly AI
Pricing variesGladly Sidekick provides AI-powered self-service and agent assistance. Focused on people matching and routing. Strong at personalization but priced for enterprise budgets ($180+/hero/mo).
Pricing: Corebee vs Gladly
Gladly uses a complex per-agent model. Corebee keeps it simple with one flat price.
Gladly Pricing Tiers
Hero$180/hero/mo
All channels, people match, conversation timeline
Super Hero$210/hero/mo
+ Custom reports, premium support, 99.9% SLA
Corebee Pricing
$99/month
Flat — everything included
- Unlimited AI resolutions
- Unlimited team members
- Knowledge base with RAG
- Shared inbox
- Analytics dashboard
- Up to 86% auto-resolution rate
Who Should Switch from Gladly to Corebee
Corebee is not for everyone — but if you match these profiles, you'll likely see immediate value.
SaaS teams paying $180+/agent for enterprise features they don't fully utilize
Companies locked into annual contracts wanting month-to-month flexibility
Teams where AI resolution matters more than people-centered conversation threading
When Gladly Might Be the Better Choice
We're honest about where Corebee is and isn't the right fit. Gladly may be better if:
Premium DTC brands that rely on Gladly's people-centered, ticketless approach
Organizations needing true omnichannel with voice, SMS, and social in one thread
Enterprise teams that value Gladly's lifelong customer conversation history
How to Switch from Gladly to Corebee
Most teams complete the migration in under 30 minutes. No engineering resources required.
1
Export Gladly knowledge base and answer content
10 min2
Import content into Corebee knowledge base
5 min3
Configure Corebee widget and branding
5 min4
Set up team and test AI accuracy
10 min5
Deploy Corebee and transition from Gladly
5 minTotal estimated time: ~35 minutes
Frequently Asked Questions
Common questions about switching from Gladly to Corebee.
How does Corebee compare to Gladly's people-centered approach?
Gladly's strength is unified customer timelines across channels. Corebee focuses on resolving questions quickly with AI. For SaaS teams, fast AI resolution typically matters more than cross-channel journey visibility.
Can Corebee match Gladly's channel coverage?
Gladly supports voice, email, SMS, chat, and social media in a unified view. Corebee focuses on chat and email. If voice and social channels are critical, Gladly offers broader coverage at a much higher price point.
How much would I save switching from Gladly?
A 5-agent team on Gladly costs $900/month ($180/agent). Corebee costs $99/month with unlimited agents and superior AI — saving over $9,600/year while providing better autonomous resolution.
Ready to switch from Gladly?
Get started today. $99/mo flat — 30-day money-back guarantee.
Start in under 15 minutes — $99/mo flat
$99/mo flat — live in 15 min