Best Gladly Alternative for AI Customer Support
Gladly bills per-agent. Corebee is a flat $99/month — unlimited AI resolutions, unlimited team members.
Gladly list price
From $180/hero/mo (requires annual contract)
Corebee
$99/mo flat
Unlimited seats. Unlimited AI.
Free for 14 days. No credit card to start, and you can cancel in one click.
It answers from your own help centre, tells every customer it's an AI, and hands over the moment someone asks for a person.
Works with the tools your team already uses
ShopifyWooCommerceSlackStripeZendesk
Corebee is the best Gladly alternative for SaaS teams that want AI-first support without luxury enterprise pricing. Get AI with 86% auto-resolution at $99/month flat instead of $180/agent/mo with annual contracts.
Auto-resolution rate reflects up to 86% of conversations resolved by Corebee AI on a well-populated knowledge base; results vary by content coverage and question mix.
Why teams leave Gladly
The three complaints that come up most — and what Corebee does about each one.
- Pricing that punishes growth
- Extremely expensive at $180/agent/mo — 5 agents costs $900/month minimum
- AI that talks but can't act
- Requires annual contracts with no month-to-month flexibility
- Features hidden in higher tiers
- AI capabilities focused on agent assistance, not full autonomous resolution
On GladlyWith Corebee
With Corebee
Flat $99/month for unlimited team members vs Gladly's $180/agent pricing
With Corebee
Month-to-month billing with no annual contract commitment required
With Corebee
AI resolves 86% of conversations autonomously — not just assisting agents
Corebee vs Gladly, line by line
The rows a support lead actually compares before switching — including the two nobody else puts in a table.
Every row is checkable on Gladly's own pricing page. The $99 line is checkable in about five minutes.
Start free — no card| Feature | Corebee | Gladly |
|---|---|---|
| Monthly Cost (5 agents) | $99 flat | $900-$1,050 (hero-based) |
| AI Resolution | 86% autonomous resolution | Sidekick AI (agent assistance) |
| Contract | Month-to-month | Annual contract required |
| Conversation Model | Conversation-based inbox | People-centered, ticketless |
| Voice Channel | Not available | Built-in voice with IVR |
| Annual Savings | $9,600+ vs Gladly (5 agents) | $10,800+/yr minimum |
| Target Audience | B2B SaaS (10-100 employees) | Premium DTC and enterprise brands |
| Setup | Self-serve, 5 minutes | Sales call + onboarding program |
- Monthly Cost (5 agents)
- $99 flat
- Gladly: $900-$1,050 (hero-based)
- AI Resolution
- 86% autonomous resolution
- Gladly: Sidekick AI (agent assistance)
- Contract
- Month-to-month
- Gladly: Annual contract required
- Conversation Model
- Conversation-based inbox
- Gladly: People-centered, ticketless
- Voice Channel
- Not available
- Gladly: Built-in voice with IVR
- Annual Savings
- $9,600+ vs Gladly (5 agents)
- Gladly: $10,800+/yr minimum
- Target Audience
- B2B SaaS (10-100 employees)
- Gladly: Premium DTC and enterprise brands
- Setup
- Self-serve, 5 minutes
- Gladly: Sales call + onboarding program
3 more rows
What the AI actually does
The one axis that decides whether support headcount goes up next year.
Corebee — included in $99/mo
Conversational AI resolves 86% of conversations autonomously end-to-end. Included in flat $99/month. No per-agent or per-resolution fees.
Gladly — priced separately
Gladly Sidekick provides AI-powered self-service and agent assistance. Focused on people matching and routing. Strong at personalization but priced for enterprise budgets ($180+/hero/mo).
Every Gladly line item
Gladly bills per-agent, so the bill tracks headcount. Corebee is one $99 line at any team size.
Hero All channels, people match, conversation timeline | $180/hero/mo |
Super Hero + Custom reports, premium support, 99.9% SLA | $210/hero/mo |
Gladly list pricing last checked February 2026.
Is this a switch worth making?
We would rather you stayed on Gladly than churned in month two.
Switch to Corebee if
- SaaS teams paying $180+/agent for enterprise features they don't fully utilize
- Companies locked into annual contracts wanting month-to-month flexibility
- Teams where AI resolution matters more than people-centered conversation threading
Stay on Gladly if
- Premium DTC brands that rely on Gladly's people-centered, ticketless approach
- Organizations needing true omnichannel with voice, SMS, and social in one thread
- Enterprise teams that value Gladly's lifelong customer conversation history
Where Gladly is genuinely good: people-centered design with lifelong conversation timelines per customer, not tickets; true omnichannel with voice, email, chat, SMS, and social in a single threaded view; loved by premium DTC brands like Warby Parker, Crate & Barrel, and JetBlue.
Moving off Gladly
About 35 minutes end to end. No engineering time.
- Step 110 min
Export Gladly knowledge base and answer content
- Step 25 min
Import content into Corebee knowledge base
- Step 35 min
Configure Corebee widget and branding
- Step 410 min
Set up team and test AI accuracy
- Step 55 min
Deploy Corebee and transition from Gladly
Questions people ask before switching
Straight answers, including where Corebee is the wrong tool.
Nothing here needs a call to check. The $99 line and the handoff are both live in the trial.
Start free — no cardHow does Corebee compare to Gladly's people-centered approach?
Gladly's strength is unified customer timelines across channels. Corebee focuses on resolving questions quickly with AI. For SaaS teams, fast AI resolution typically matters more than cross-channel journey visibility.
Can Corebee match Gladly's channel coverage?
Gladly supports voice, email, SMS, chat, and social media in a unified view. Corebee focuses on chat and email. If voice and social channels are critical, Gladly offers broader coverage at a much higher price point.
How much would I save switching from Gladly?
A 5-agent team on Gladly costs $900/month ($180/agent). Corebee costs $99/month with unlimited agents and superior AI — saving over $9,600/year while providing better autonomous resolution.
Ready to switch from Gladly?
$99/mo flat, unlimited seats, unlimited AI resolutions.
Start free — no cardFree for 14 days. No credit card to start, and you can cancel in one click.