AI that doesn't just answer. It processes refunds, tracks orders, and resolves issues autonomously.
“Our AI 'resolved' 200 tickets. My team still spent 20 hours on support.”
The difference between a chatbot and an AI agent is what happens after the conversation.
Customer
I need a refund for order #4821.
Bot
I can help you with that refund! Let me connect you with a human agent who can process this for you.
...customer waits 45 minutes for a human...
Result: Counted as "resolved." You paid $0.99. Customer still waiting.
Customer
I need a refund for order #4821.
Corebee AI
Done. I've refunded $47.99 to your Visa ending in 3042. You'll see it in 3-5 business days. Confirmation sent to your email.
Refunded $47.99. Confirmed. Logged.
Result: Actually resolved. 30 seconds. No human needed.
Each one fully autonomous. Each one logged and governed.
Pulls real-time order data from your system and shares it with the customer instantly.
Validates eligibility, initiates the refund, and confirms the amount with the customer.
Checks cancellation window, processes the cancellation, and updates inventory.
Fetches carrier tracking data and provides delivery estimates in plain language.
Searches your catalog by criteria and recommends matching products to the customer.
Checks code validity, expiration, and eligibility in real time during the conversation.
Changes email, address, phone, or preferences directly in your CRM or database.
Books a callback slot based on agent availability and customer preference.
Queries stock levels or appointment slots and returns accurate availability.
Escalates complex issues with full context, routing to the right team automatically.
| Feature | Others | Corebee |
|---|---|---|
| Answer questions | ✅ | ✅ |
| Process refunds | ❌ | ✅ |
| Cancel orders | ❌ | ✅ |
| Track shipments | ❌ | ✅ |
| Update profiles | ❌ | ✅ |
| Full governance | ❌ | ✅ |
Autonomous does not mean uncontrolled. Every action has governance built in.
Refunds over a threshold, cancellations, and account changes require human approval before execution.
Every action the AI takes is logged with timestamp, context, and outcome. Full traceability.
Exportable logs for compliance. See exactly what the AI did, when, and why.
Define when AI should hand off to a human. Sentiment thresholds, topic triggers, or customer requests.
Watch a live demo or try it yourself. No sales call required.
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