Ticket Deflection: included in Corebee Pro, not an add-on tier
AI Ticket Deflection That Answers the Question Before It Becomes a Ticket
Surface the right answers at the right time. Corebee AI suggests relevant knowledge base articles and generates instant answers so customers resolve issues on their own.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
86% of conversations resolved by the AI — deflected before they ever reach your team.
- Grounded
- Every answer is written from the help docs you already have.
- Honest
- It tells every customer it’s an AI, and you can’t switch that off.
- Escapable
- It hands the whole thread to your team the moment someone asks.
Deflected ticket
Or pick a question
A recorded conversation, not a live agent.
Pick a question to jump to that answer.
Run it on my own help centreWhat that takes off the queue
86% of conversations are resolved by the AI. Pick your monthly volume to see what reaches a person.
The objection
“Deflection just means nobody answers me.”
Deflection only counts here when the customer got the answer. Corebee replies from your own help docs, in the channel the customer is already in — and when it cannot source an answer, or the customer asks for a person, the conversation goes to your team instead of into a queue.
Nothing is closed on the customer’s behalf. A deflected conversation is one that was answered, not one that was hidden.
See what it does when it is not sureAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
It escalates instead of guessing
Every reply carries a confidence value. Below your threshold it stops and passes the conversation on.
What it escalates is a to-do list
The questions it could not source name the help pages you have not written yet.
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model’s own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person, with the thread intact.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
Line by line against Zendesk, Intercom and Help Scout
The 4 things a buyer checks before switching, and what each one costs.
| What we are comparing | Zendesk, Intercom and Help Scout | Corebee |
|---|---|---|
| What it costs | Them: An add-on or a higher tier — Intercom charges extra for AI features | Corebee: Included in the widget at no additional cost |
| Setup | Them: Zendesk Answer Bot needs separate configuration and pricing | Corebee: Baked directly into the widget |
| How articles are matched | Them: Keyword-based article search (Help Scout Beacon) | Corebee: Semantic search powered by RAG |
| Reporting | Them: No deflection reporting — the saving is never counted | Corebee: Deflection analytics, so the ROI is visible |
Everything in that column is included in Pro at $99 a month. There is no AI add-on to buy and no per-resolution meter.
If you do start paying, there’s a 30-day money-back guarantee.
Start freeThe queue
The tickets that never open still sit in the same inbox.
Everything the AI answered stays visible: same thread, same channel, same status column, and you can reopen any of it. That is the difference between deflection and a wall.
How long before the queue is actually smaller
Four points, not a project plan. Nothing has to be migrated first, and nothing here is a professional-services engagement.
- Day 0
It is live in about ten minutes
Paste the script into your site, point Corebee at the help docs you have already written, and it starts answering. Nothing to migrate first.
- Day 1
You read every answer it gave
Each reply is logged with the confidence behind it, and anything under the threshold is handed to a person with the whole conversation attached.
- Day 7
You correct the ones it got wrong
Fix the underlying doc and the next answer changes. What it escalates most often is a list of the pages you have not written yet.
- Day 30
You decide on your own numbers
The 14-day Pro trial is long behind you and you have a month of your own conversations to judge it on. Pro is $99/mo, with a 30-day money-back window.
Pricing
Pricing
$99/mo for Pro
A flat monthly plan covers every conversation, every channel and every seat, the ones the AI answered and the ones it handed over alike. Start free, and Pro is $99 a month. There is no deflection meter and no AI add-on tier.
Use Cases by Industry
How teams in each industry put ticket deflection to work. These are illustrative scenarios, not named customers.
SaaS / Software
A cloud hosting provider deploys ticket deflection to handle the 40% of support queries that are "How do I...?" questions. Knowledge base articles for common tasks resolve most of these, achieving a 65% deflection rate within the first month.
Education / EdTech
A university online learning platform uses contextual help triggers to show relevant technical guides on assignment submission pages. Deflection rates for technical issues exceeded 70%, freeing IT support to handle complex cases.
E-commerce / DTC
An electronics retailer surfaces product manuals, warranty information, and troubleshooting guides through the widget. Customers find answers to 60% of product questions without contacting support, especially for returns and setup.
What ticket deflection does on its own
5 capabilities, and the list is the whole list.
Pro is $99 a month. Nothing below is an add-on, a usage meter or a per-seat charge.
Proactive Article Suggestions
- Before customers even finish typing, Corebee suggests relevant help articles from your knowledge base. Semantic search understands the intent behind the question, not just keyword matches, so suggestions are genuinely helpful.
Instant AI Answers
If no single article answers the question, the AI synthesizes an answer from multiple knowledge sources and presents it alongside the source links. Customers get a direct answer and can verify it against the original documentation.
Smart Search Widget
The chat widget doubles as a smart search interface. Customers can search your knowledge base directly from the widget, getting AI-ranked results that prioritize the most relevant and recent content.
Deflection Rate Tracking
Track exactly how many conversations were resolved through self-service vs. human agents. See which topics deflect well and which consistently require human intervention, so you can optimize your documentation.
Contextual Help Triggers
Configure the widget to proactively offer help based on page context. For example, show billing-related articles on pricing pages, or onboarding guides on setup pages. Customers get help before they even ask.
What buyers ask before they start
The objections that actually decide it, answered the way we would answer them on a call.
What is ticket deflection?
Ticket deflection is the practice of helping customers find answers to their questions before they create a support ticket or start a conversation with a human agent. It reduces support workload by enabling self-service through AI-powered search, article suggestions, and instant answers.
What deflection rate can I expect?
Most Corebee customers achieve a 50-86% deflection rate within the first month, depending on the comprehensiveness of their knowledge base. Companies with well-documented products and comprehensive FAQs tend to see higher deflection rates.
Does ticket deflection work without a large knowledge base?
Ticket deflection works best with a comprehensive knowledge base, but even a small collection of 10-20 well-written articles covering your most common questions can achieve meaningful deflection. Corebee knowledge gap reports help you prioritize which articles to write next.
Can I see what questions are being deflected?
Yes. The analytics dashboard shows every deflected interaction, including the question asked, which article or AI answer resolved it, and customer satisfaction feedback. This data helps you continuously improve your documentation.
Does deflection affect customer satisfaction?
Studies show customers prefer instant self-service over waiting for human responses, especially for straightforward questions. Corebee deflection is designed to feel helpful, not frustrating. If a customer cannot find their answer, they always have a clear path to human support.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Ready to try Corebee's ticket deflection?
Start free today, no card. Try Pro free for 14 days, then it is $99/mo.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.