Multi-Channel Support: included in Corebee Pro, not an add-on tier
One Platform, Every Channel, Consistent AI Support
Website chat, email, WhatsApp, SMS, Instagram, Facebook Messenger, phone, Slack, Telegram, Microsoft Teams and Discord, all live today. Every conversation flows into one inbox with the same AI agent answering on every channel.
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Which channels does Corebee support? Corebee supports website chat, email, WhatsApp, SMS, Instagram, Facebook Messenger, an AI phone agent (voice), Slack, Telegram, Microsoft Teams and Discord, all live today. Every conversation lands in one inbox, and the same AI agent and knowledge base answer on every channel. Website chat is on the Free plan; every other channel, including the AI phone agent, is included on Pro ($99/month, or $79/month billed yearly).
What the multi-channel support does on its own
6 capabilities, and the list is the whole list.
Pro is $99 a month. Nothing below is an add-on, a usage meter or a per-seat charge.
Embeddable Chat Widget
- A customizable chat widget that installs on any website with one line of JavaScript. Matches your brand colors, supports custom positioning, and loads asynchronously so it never slows down your site.
Unified Inbox
- Every conversation from every channel appears in a single inbox. Agents see the full customer history regardless of which channel the customer used, enabling consistent and informed responses.
Cross-Channel AI
- The same AI model and knowledge base powers responses across all channels. Whether a customer asks via chat or email, they get the same quality answer grounded in the same documentation.
Email Support
- Connect your support email address to Corebee. Incoming emails are converted to conversations in the inbox, and the AI can draft responses for agent review or auto-respond to common questions.
Messaging Apps
- Connect WhatsApp (/features/whatsapp), Instagram DMs (/features/instagram), Facebook Messenger (/features/facebook-messenger), SMS through your Twilio number (/features/sms), Telegram (/features/telegram), Microsoft Teams (/features/microsoft-teams), Discord (/features/discord) and Slack (/integrations/slack). The AI answers on each one from the same knowledge base.
AI Phone Agent
- The AI phone agent answers calls on your business number, says up front that it is an AI, answers from your knowledge base and transfers callers to a person when they ask. See /features/voice.
What setup actually involves
4 steps, in minutes, not weeks.
Set Up Your Channels
Install the chat widget on your website by adding a script tag, then connect the other channels you use from Settings. Each channel is configured independently with its own settings and routing rules.
Customers Reach Out
Whether a customer sends a chat message, emails your support address, texts you, calls, or messages you on WhatsApp, Instagram or Messenger, the conversation appears in the same inbox with the same structure and tools.
AI Responds Across Channels
The AI uses the same knowledge base and response logic regardless of channel. It adapts the format (shorter for chat, more detailed for email) while maintaining consistent accuracy and tone.
Agents Handle Escalations
Escalated conversations from any channel are assigned to agents in the shared inbox. Agents can respond on the original channel without switching tools or logging into separate platforms.
Start free — or watch it read your own help centre first.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Use Cases by Industry
How teams in each industry put the multi-channel support to work. These are illustrative scenarios, not named customers.
SaaS / Software
A SaaS company embeds the chat widget in their app for real-time support and connects their support email for asynchronous queries. Both channels feed into one inbox so agents have full context when a customer switches channels.
E-commerce / DTC
An international retailer uses chat for website visitors, WhatsApp for customers in regions where messaging apps come first, and Instagram DMs for shoppers who find it through social posts. The AI handles pre-sale questions on all three.
Professional Services
A consulting firm uses the chat widget for prospect inquiries on their website and email integration for existing client support. The unified inbox ensures no message is lost between channels.
Where the difference actually is
Line by line against the tools you are comparing.
Intercom and Zendesk both offer extensive multi-channel support but at significantly higher price points and with per-seat or per-channel pricing.
- Freshdesk offers multi-channel but charges more for AI features on each channel.
- Help Scout focuses primarily on email with limited chat capabilities.
- Corebee runs one AI agent across website chat, email, WhatsApp, SMS, Instagram, Facebook Messenger, phone, Slack, Telegram, Microsoft Teams and Discord.
- Every channel is included in Pro at $99/month.
- For growing teams that need to start with chat and expand later, Corebee offers a clear path without pricing surprises.
- Each channel has its own page covering setup and limits: /features/whatsapp, /features/instagram, /features/facebook-messenger, /features/sms, /features/voice, /features/telegram, /features/microsoft-teams and /features/discord.
If you do start paying, there’s a 30-day money-back guarantee.
Start freeWhat buyers ask before they start
The objections that actually decide it, answered the way we would answer them on a call.
Which channels are currently supported?
Website chat, email, WhatsApp, SMS, Instagram, Facebook Messenger, the AI phone agent (voice), Slack, Telegram, Microsoft Teams and Discord are all live today. All channels share the same AI agent, knowledge base and inbox. When you launch your agent, you take it live on website chat, email, WhatsApp or phone, and connect the other channels alongside it.
Does the AI work the same across all channels?
Yes. The same Corebee AI model, knowledge base, and confidence thresholds power responses on every channel. The AI adapts the response format to the channel (concise for chat, detailed for email) but the underlying intelligence is identical.
Can I have different settings per channel?
Yes. Each channel can be configured independently with its own greeting message, operating hours, auto-response settings, and escalation rules. This lets you tailor the experience to each channel context.
Will adding more channels increase the price?
No. The Free plan covers website chat only. Every channel, including the AI phone agent, is included on Pro ($99/month, or $79/month billed yearly), and Business ($199/month) adds more phone minutes. There are no per-channel fees. Third-party carrier fees, such as Twilio SMS charges, are billed by that provider. See /simple-predictable-pricing.
Can customers switch channels mid-conversation?
Conversations are currently channel-specific, but a customer contact record is unified across channels. This means agents can see a customer history across channels even if individual conversations are tied to the originating channel.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Ready to try Corebee's multi-channel support?
Start free today, no card. Try Pro free for 14 days, then it is $99/mo.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.