Multi-Channel Support
One Platform, Every Channel, Consistent AI Support
Chat widget, email, and WhatsApp all live today. Every conversation flows into one inbox with the same AI powering every channel.
Corebee Multi-Channel Support unifies customer conversations from chat, email, and messaging platforms into a single inbox. The AI chatbot works across all channels, providing consistent answers regardless of how customers reach you. Live with chat widget, email, and WhatsApp support.
Key Capabilities
Everything you need from multi-channel support, built into one platform.
Embeddable Chat Widget
A customizable chat widget that installs on any website with one line of JavaScript. Matches your brand colors, supports custom positioning, and loads asynchronously so it never slows down your site.
Unified Inbox
Every conversation from every channel appears in a single inbox. Agents see the full customer history regardless of which channel the customer used, enabling consistent and informed responses.
Cross-Channel AI
The same AI model and knowledge base powers responses across all channels. Whether a customer asks via chat or email, they get the same quality answer grounded in the same documentation.
Email Support
Connect your support email address to Corebee. Incoming emails are converted to conversations in the inbox, and the AI can draft responses for agent review or auto-respond to common questions.
WhatsApp Integration
Connect your WhatsApp Business account to receive and respond to customer messages directly from the Corebee inbox. The AI handles initial triage and common questions on WhatsApp just like it does on chat.
How It Works
Get up and running in minutes, not weeks.
1
Set Up Your Channels
Install the chat widget on your website by adding a script tag. Connect additional channels as they become available. Each channel is configured independently with its own settings and routing rules.
2
Customers Reach Out
Whether a customer sends a chat message, emails your support address, or messages you on WhatsApp, the conversation appears in the same inbox with the same structure and tools.
3
AI Responds Across Channels
The AI uses the same knowledge base and response logic regardless of channel. It adapts the format (shorter for chat, more detailed for email) while maintaining consistent accuracy and tone.
4
Agents Handle Escalations
Escalated conversations from any channel are assigned to agents in the shared inbox. Agents can respond on the original channel without switching tools or logging into separate platforms.
Use Cases by Industry
See how teams in your industry use multi-channel support.
SaaS / Software
A SaaS company embeds the chat widget in their app for real-time support and connects their support email for asynchronous queries. Both channels feed into one inbox so agents have full context when a customer switches channels.
E-commerce / DTC
An international retailer uses chat for website visitors and plans to add WhatsApp for customers in regions where messaging apps are the primary communication method. The AI handles pre-sale questions in both channels.
Professional Services
A consulting firm uses the chat widget for prospect inquiries on their website and email integration for existing client support. The unified inbox ensures no message is lost between channels.
How Corebee Compares
Why teams switch to Corebee for multi-channel support.
Intercom and Zendesk both offer extensive multi-channel support but at significantly higher price points and with per-seat or per-channel pricing. Freshdesk offers multi-channel but charges more for AI features on each channel. Help Scout focuses primarily on email with limited chat capabilities. Corebee starts with a purpose-built AI chat widget and is expanding to email and WhatsApp with the same AI across all channels, all at $99/month flat. For growing teams that need to start with chat and expand later, Corebee offers a clear path without pricing surprises. WhatsApp is live today — see the dedicated WhatsApp AI support feature at /features/whatsapp, which covers setup, pricing, and comparison with WhatsApp-first tools like Wati and Respond.io.
Frequently Asked Questions
Common questions about multi-channel support.
Which channels are currently supported?
The embeddable chat widget, email integration, and WhatsApp support are all fully available today. All channels share the same AI, knowledge base, and inbox.
Does the AI work the same across all channels?
Yes. The same Corebee AI model, knowledge base, and confidence thresholds power responses on every channel. The AI adapts the response format to the channel (concise for chat, detailed for email) but the underlying intelligence is identical.
Can I have different settings per channel?
Yes. Each channel can be configured independently with its own greeting message, operating hours, auto-response settings, and escalation rules. This lets you tailor the experience to each channel context.
Will adding more channels increase the price?
No. All channels are included in the flat $99/month plan. Whether you use one channel or all of them, the price stays the same. There are no per-channel fees or add-on costs.
Can customers switch channels mid-conversation?
Conversations are currently channel-specific, but a customer contact record is unified across channels. This means agents can see a customer history across channels even if individual conversations are tied to the originating channel.
Ready to try Multi-Channel Support?
Get started today. $99/mo flat — 30-day money-back guarantee.