Corebee is an AI-powered customer support platform priced at $99/month flat, designed for logistics. It includes an AI chat widget that resolves 86% of tickets automatically, a shared team inbox for human agents, a knowledge base for self-service, and built-in analytics. There are no per-seat fees, no per-resolution charges, and no usage caps. Corebee is built for B2B SaaS companies with 10-100 employees who need enterprise-quality support without enterprise complexity or pricing.
Industry
AI Customer Support for Logistics Companies
Answer shipment tracking, delivery, and scheduling questions automatically. Keep shippers, carriers, and consignees informed 24/7 without scaling your dispatch or customer service team.
Why Logistics Teams Struggle with Support
These are the problems we hear from industry teams like yours every week.
1
Shipment tracking inquiries flood your team
Where is my shipment? When will it arrive? Why is it delayed? Tracking questions make up 60-80% of logistics support volume. Each one requires a lookup that follows the same pattern, consuming agent time that should be spent on exceptions and problem resolution.
2
Multiple stakeholders need different information
Shippers want pickup confirmations. Carriers need scheduling details. Consignees want delivery ETAs. Each stakeholder asks different questions about the same shipment, multiplying your support volume for every order.
3
After-hours and weekend inquiries go unanswered
Logistics runs around the clock, but most support teams operate on business hours. Delayed deliveries at 11 PM, weekend pickup questions, and international time zone mismatches leave customers waiting for answers when they need them most.
4
Delay and exception management consumes resources
When shipments are delayed, damaged, or misrouted, your team is hit with a wave of urgent inquiries. Managing exceptions while keeping all affected parties informed stretches your support capacity to its limits.
How Corebee Solves This
Purpose-built features that address the specific challenges of logistics.
AI answers tracking and status questions instantly
Corebee AI handles questions about shipping timelines, delivery processes, service areas, and standard procedures using your knowledge base. Customers get immediate answers about policies, rates, and general shipping information.
AI Chat Widget
24/7 support without staffing night shifts
AI provides round-the-clock support for common questions about services, scheduling, packaging requirements, and shipping procedures. Your team focuses on exceptions and complex logistics issues during business hours.
AI Chat Widget
Knowledge base for shippers, carriers, and receivers
Create documentation covering shipping procedures, packaging guidelines, claims processes, service level agreements, and FAQs for each stakeholder type. AI serves the right information to the right audience.
Knowledge Base
Centralized communication hub
Manage all customer and partner inquiries from a single team inbox. Route shipper questions to account management, carrier issues to operations, and claims to the appropriate department with full context.
Team Inbox
The Impact You Can Expect
Real metrics from industry teams using Corebee.
| Metric | Before | After Corebee |
|---|---|---|
| First response time | 3 hours | < 30 seconds |
| Tracking inquiries handled by humans | 200/day | 40/day |
| After-hours ticket backlog | 75 tickets/morning | 15 tickets/morning |
Based on typical results from industry teams. Individual results may vary.
Frequently Asked Questions
Can Corebee handle shipment-specific tracking questions?
Corebee answers general questions about shipping processes, delivery timelines, service areas, and company policies from your knowledge base. For shipment-specific tracking (individual tracking numbers, exact delivery status), it hands off to your operations team with full context so the customer does not need to repeat their question.
How does Corebee handle multiple stakeholder types?
You can organize your knowledge base by stakeholder type: shipper FAQs, carrier onboarding guides, consignee delivery information, and claims procedures. The AI identifies the type of question and serves the relevant content, whether the inquiry comes from a shipper, carrier, or receiver.
Can we use Corebee for internal operations support too?
Yes. Beyond customer-facing support, you can use Corebee internally to answer driver and carrier questions about procedures, documentation requirements, and compliance guidelines. The knowledge base and AI chat work equally well for internal and external audiences.
How does Corebee help during delivery exceptions and delays?
During exceptions, AI handles the surge of general questions (What is your delay policy? How do I file a claim? What are my options?) while your team focuses on resolving the actual logistics issue. This prevents your team from being overwhelmed by repetitive inquiries during high-stress situations.
Is Corebee suitable for both small freight companies and large logistics operations?
Yes. The flat $99/month pricing works for small freight brokers with a 3-person team and larger logistics operations with 50+ staff. There are no per-user fees, so the cost stays the same regardless of how many team members need access to the inbox and analytics.
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$99/month flat. No per-seat fees. Cancel anytime.