AI Customer Support for Logistics Companies
Answer shipment tracking, delivery, and scheduling questions automatically. Keep shippers, carriers, and consignees informed 24/7 without scaling your dispatch or customer service team.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
- It tells every customer it is an AI
- On the first message, every conversation. It cannot be switched off.
- Anyone who asks for a person gets one
- They ask, it hands over, and your team gets the whole thread.
- It answers from your own help centre
- Every reply says which of your articles it came from.
- SOC 2 readiness
- TLS in transit
- GDPR DPA
Where it lands
Where that conversation lands.
The thread you just read, filed in the shared inbox your team works from — tagged with who answered it and what it answered from. Beside it, the four things logistics teams hand over first.
AI answers tracking and status questions instantly
Corebee AI handles questions about shipping timelines, delivery processes, service areas, and standard procedures using your knowledge base. Customers get immediate answers about policies, rates, and general shipping information.
24/7 support without staffing night shifts
AI provides round-the-clock support for common questions about services, scheduling, packaging requirements, and shipping procedures. Your team focuses on exceptions and complex logistics issues during business hours.
Knowledge base for shippers, carriers, and receivers
Create documentation covering shipping procedures, packaging guidelines, claims processes, service level agreements, and FAQs for each stakeholder type. AI serves the right information to the right audience.
Centralized communication hub
Manage all customer and partner inquiries from a single team inbox. Route shipper questions to account management, carrier issues to operations, and claims to the appropriate department with full context.
The objection
“We will just be handing our customers to a bot.”
They will not. Every conversation opens by saying it is an AI, and anyone who asks for a person gets one — on any message, with no magic word. About 86% resolve without a human touching them; the rest arrive in your team's inbox with the whole thread and the sources it checked already attached.
That 86% is the average across accounts. Yours depends on how clean your help centre is and how repetitive your inbound is — you see your own number on the dashboard, not ours.
See where it hands offAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
The AI scores its own certainty
Every answer carries a confidence value. Below your threshold it escalates instead of guessing.
You set what it can and cannot say
Answers are grounded in your verified help docs and the rules you write for them.
This is what fills your inbox.
The problems logistics teams describe to us, in the order they cost the most time.
Shipment tracking inquiries flood your team
Where is my shipment? When will it arrive? Why is it delayed? Tracking questions make up 60-80% of logistics support volume. Each one requires a lookup that follows the same pattern, consuming agent time that should be spent on exceptions and problem resolution.
Multiple stakeholders need different information
Shippers want pickup confirmations. Carriers need scheduling details. Consignees want delivery ETAs. Each stakeholder asks different questions about the same shipment, multiplying your support volume for every order.
All four cost the same
Pro is $99 a month with unlimited AI resolutions, however heavy the week gets. AI chat is never metered. Phone minutes beyond your plan are $0.20/min on monthly plans. Start Free Trial
Put your own volume in below. Nothing there is a claim about what Corebee will do for you — you pick the number, and the only other figure in the arithmetic is the published $99 a month.
Confidence
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model's own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person with the thread intact.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
Pricing
Pricing
$99/mo for Pro
Pro is one monthly price for every channel, every conversation and every seat, the same in your busiest month as in your quietest. No per-resolution fee, no per-agent fee.
How long before it is answering?
Four checkpoints, from the install to the month-end decision. The only thing you need before Day 0 is the help centre you have already written.
- Day 0
It is live in about ten minutes
Paste the script into your site, point Corebee at the help docs you have already written, and it starts answering. Nothing to migrate first.
- Day 1
You read every answer it gave
Each reply is logged with the confidence behind it, and anything under the threshold is handed to a person with the whole conversation attached.
- Day 7
You correct the ones it got wrong
Fix the underlying doc and the next answer changes. What it escalates most often is a list of the pages you have not written yet.
- Day 30
You decide on your own numbers
The 14-day Pro trial is long behind you and you have a month of your own conversations to judge it on. Pro is $99/mo, with a 30-day money-back window.
Before you decide.
Can Corebee handle shipment-specific tracking questions?
Corebee answers general questions about shipping processes, delivery timelines, service areas, and company policies from your knowledge base. For shipment-specific tracking (individual tracking numbers, exact delivery status), it hands off to your operations team with full context so the customer does not need to repeat their question.
How does Corebee handle multiple stakeholder types?
You can organize your knowledge base by stakeholder type: shipper FAQs, carrier onboarding guides, consignee delivery information, and claims procedures. The AI identifies the type of question and serves the relevant content, whether the inquiry comes from a shipper, carrier, or receiver.
Can we use Corebee for internal operations support too?
Yes. Beyond customer-facing support, you can use Corebee internally to answer driver and carrier questions about procedures, documentation requirements, and compliance guidelines. The knowledge base and AI chat work equally well for internal and external audiences.
Start free, no card.
Pro $99/mo, 30-day money back.
Ready to transform your support?
Start free. Pro is $99/month: no per-seat fees, no per-resolution charges.
Start Free TrialStart free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Set up in under 10 minutes, then it answers.
After the Pro trial it is $99 a month, cancel in one click.