How to Migrate from Intercom to Corebee (Step-by-Step Guide)

This guide walks you through the complete process of migrating from Intercom to Corebee — from exporting your data to going live with your new support system. The entire migration can be completed in a single afternoon.

Why Teams Are Switching from Intercom to Corebee

The Per-Resolution Pricing Trap

Intercom's Fin AI agent charges $0.99 per resolution. At first glance, this seems reasonable. But the math gets uncomfortable quickly:

• 500 conversations/month: $495/month just for AI resolutions
• 2,000 conversations/month: $1,980/month just for AI resolutions
• 5,000 conversations/month: $4,950/month just for AI resolutions

These costs are on top of Intercom's base platform fee, which starts at $29/seat/month for the Essential plan and goes up to $139/seat/month for Expert. For a team of 5 agents handling 2,000 monthly conversations, the total Intercom bill is approximately $1,860/month.

The Corebee Alternative

Corebee charges a flat $99/month. That includes unlimited AI resolutions, unlimited conversations, your AI assistant, live chat, a knowledge base, analytics, and all integrations. There is no per-resolution fee. There is no per-seat fee. As your support volume grows, your cost stays the same.

Cost Comparison: Intercom vs. Corebee

That is not a rounding error. It is over $21,000 per year in savings — enough to hire another part-time support agent or invest in product development.

Beyond Pricing: Feature Comparison

8-Step Migration Guide

Step 1: Export Your Conversation History from Intercom

Intercom allows you to export your data through Settings > Data Management > Export. Here is what to export:

1. Conversations: Go to Settings > Workspace Data > Export. Select "Conversations" and choose your date range. Intercom will email you a CSV file with your conversation history.
2. Help Center articles: Navigate to Help Center > Articles. Use the Intercom API or manually copy each article. For API export, use the List all articles endpoint: GET https://api.intercom.io/articles
3. Contacts/Users: Export from Settings > Data Management > Export > Users & Leads.
4. Custom attributes: Note any custom user attributes you have configured — you may want to recreate these in Corebee.

Save all exported files in a dedicated folder. You will reference these during the import process.

Tip: If you have a large conversation history (50,000+ conversations), the export may take several hours. Start the export before you begin the rest of the migration.

Step 2: Sign Up for Corebee Free Trial

Go to corebee.ai and start your 14-day free trial. No credit card required. During signup, you will:

1. Enter your company name and website URL
2. Choose your primary support channel (chat, email, or both)
3. Set your AI assistant's name, tone, and language

The entire signup process takes about 2 minutes.

Step 3: Import Your Knowledge Base Articles

This is the most important step for AI quality. Your AI assistant's accuracy depends directly on the quality and coverage of your knowledge base.

Option A: Manual import Copy each article from Intercom's Help Center and paste it into Corebee's knowledge base editor. This works well if you have fewer than 50 articles.

Option B: URL import Provide your Intercom Help Center URL (e.g., https://yourcompany.intercom.help) and Corebee will automatically crawl and import all published articles. This is the fastest method for large knowledge bases.

Option C: CSV import If you exported articles as CSV or JSON from Intercom's API, you can bulk-import them through Corebee's import tool.

After importing, review each article to ensure formatting transferred correctly. Pay special attention to:

• Images and screenshots (these may need to be re-uploaded)
• Code blocks and technical formatting
• Internal links between articles

Step 4: Configure Your AI Assistant

With your knowledge base imported, configure your AI assistant:

1. Tone and personality: Choose from professional, friendly, or technical. You can also write custom instructions (e.g., "Always greet the customer by name" or "Never discuss competitor pricing").
2. Escalation rules: Define when the AI should hand off to a human agent. Common rules include: customer explicitly asks for a human, the query involves billing disputes, or the AI confidence score is below a threshold.
3. Operating hours: Set your team's availability. The AI handles all conversations outside business hours and escalates to agents during business hours when needed.
4. Response language: Corebee's AI supports multiple languages. Set your primary language and enable auto-detection for multilingual support.

Step 5: Install the Chat Widget on Your Site

Corebee provides a lightweight JavaScript snippet that you add to your website. The installation process:

1. Go to Settings > Widget in your Corebee dashboard
2. Customize the widget appearance (colors, position, welcome message)
3. Copy the embed code
4. Replace the Intercom embed code on your site with the Corebee snippet

The Corebee widget is a single script tag — typically under 50KB. If you are using a CMS (WordPress, Webflow, Squarespace), add the snippet to your site's header or footer section.

Important: Do not remove the Intercom widget yet. Run both widgets in parallel during testing (Step 6). You can hide one by setting its z-index lower or by limiting it to internal/test pages.

Step 6: Test with Your Internal Team

Before going live, run a thorough internal test:

1. Ask 20-30 common support questions through the Corebee widget. Compare the AI's answers to how your team would respond.
2. Test escalation: Trigger scenarios where the AI should hand off to a human. Verify the handoff is smooth.
3. Test edge cases: Ask questions your AI should not answer (competitor questions, off-topic queries). Verify the AI stays within its boundaries.
4. Test on mobile: Verify the widget works correctly on mobile devices.
5. Involve your support team: Have each agent spend 15-30 minutes testing. They will catch issues that automated testing misses.

Document any issues and address them by updating your knowledge base or adjusting AI configuration. Most issues are resolved by adding or editing a knowledge base article.

Step 7: Switch Your Widget Code (Go Live)

Once testing is complete, make the switch:

1. Remove the Intercom widget code from your website
2. Ensure the Corebee widget code is on all pages where you want support available
3. Update any direct links to your Intercom Help Center to point to your new Corebee knowledge base URL
4. Notify your team that the switch is live

If you are using Intercom for email support, update your support email routing to forward to your Corebee inbox.

Recommended timing: Switch during a low-traffic period (early morning or weekend) so you have time to address any issues before peak hours.

Step 8: Monitor and Optimize

After going live, monitor these metrics daily for the first two weeks:

• AI resolution rate: What percentage of conversations is the AI resolving without human intervention? Target: 60-80%.
• Escalation rate: How often is the AI escalating to a human? If it is too high, improve your knowledge base. If it is too low, check that escalation rules are working.
• CSAT scores: Compare customer satisfaction before and after the switch.
• Response time: Verify that first response times have improved (they should be near-instant for AI-handled queries).
• Knowledge gaps: Review conversations where the AI could not find an answer. Add new knowledge base articles to cover these gaps.

Most teams see their AI resolution rate improve from 50% to 75%+ within the first month as they refine their knowledge base based on real conversations.

What Migrates and What Does Not

What you can bring to Corebee:

• Knowledge base articles (content, structure, and categories)
• Customer contact information (name, email, company)
• Conversation history (for reference — stored in your exported files)
• Custom workflows and routing rules (recreated in Corebee's workflow builder)

What stays in Intercom:

• Intercom-specific integrations (Intercom apps from their marketplace)
• Intercom product tours and onboarding flows (Corebee has its own onboarding tools)
• Intercom-specific automation rules (recreated using Corebee's automation engine)
• Historical analytics data (export reports from Intercom before canceling)

What improves with Corebee:

• Cost predictability: No more per-resolution charges
• AI quality: Self-learning AI that improves with every conversation
• Setup speed: Most teams go live in under 4 hours
• Pricing transparency: One price, all features included

Migration Timeline

Frequently Asked Questions

Want to simplify your support workflow? Try Corebee free — flat-rate pricing, unlimited agents.