What the Shopify Integration Enables
When Corebee is connected to your Shopify store, the AI can:
- Look up order status — The AI retrieves the customer's actual order status, tracking number, and estimated delivery date from Shopify and includes it in the response.
- Process return requests — Customers can initiate returns through the AI, which creates a return in Shopify and emails the return label.
- Answer product questions — The AI accesses your Shopify product catalog, including descriptions, availability, pricing, and variants.
- Check shipping information — Real-time shipping status with carrier tracking integration.
- Handle discount codes — The AI can verify if a discount code is valid and explain its terms.
Setup Guide
Step 1: Install the Corebee Shopify App
- From your Corebee dashboard, navigate to Settings > Integrations and click Connect on the Shopify card.
- Enter your Shopify store URL (e.g., yourstore.myshopify.com) and click Install.
- You will be redirected to Shopify to authorize the app.
Corebee requests read access to orders, products, customers, and shipping information. It also requests write access to returns and draft orders for processing return requests.
Step 2: Configure Data Access
Choose which Shopify data the AI can access and reference:
- Orders — Order status, tracking, line items, payment status
- Products — Name, description, price, availability, variants
- Customer data — Order history, total spend, account status
- Shipping — Carrier, tracking number, estimated delivery
- Returns — Return eligibility, return window, refund status
Enable all categories for the best customer experience. You can restrict access later if needed.
Step 3: Set Up the Knowledge Base
While the Shopify integration gives the AI access to live data, you still need a knowledge base for policy-related questions. Create or import articles covering:
- Return and refund policy
- Shipping times and costs by region
- Size guides and product care instructions
- Warranty information
- Payment methods accepted
Key insight: The AI combines your knowledge base (for policies) with live Shopify data (for order-specific information) to give complete, accurate answers.
Step 4: Configure Automation Rules
Set up rules for common e-commerce scenarios:
Order status inquiries — Enable auto-response for order status questions. When a customer asks "Where is my order?", the AI looks up their order by email and provides the current status, tracking link, and estimated delivery.
Return requests — Configure whether the AI processes returns automatically or creates a return request for your team to approve. For stores with a no-questions-asked return policy, full automation saves significant time.
Out-of-stock notifications — When customers ask about out-of-stock products, the AI can offer to notify them when the item is back in stock, creating a Shopify back-in-stock subscriber.
Step 5: Install the Chat Widget
- Go to Settings > Widget in Corebee and copy the installation snippet.
- In Shopify, navigate to Online Store > Themes > Edit Code > theme.liquid.
- Place the snippet before the closing
</body>tag. - Save and preview your storefront to confirm the widget appears.
Common E-commerce Support Scenarios
"Where Is My Order?"
This single question accounts for 30-40% of e-commerce support volume. With the Shopify integration, the AI handles it completely:
- Customer asks about their order
- AI identifies the customer by email
- AI retrieves order details from Shopify
- AI responds with order status, tracking link, and estimated delivery date
No human agent needed. The customer gets an instant, accurate answer.
"I Want to Return This"
Return processing is the second-highest volume category:
- Customer requests a return
- AI verifies the order is within the return window
- AI confirms which items to return
- AI initiates the return in Shopify and provides the return label
- AI confirms the expected refund timeline
"Is This in Stock?"
Product availability questions are instant with catalog access:
- Customer asks about a specific product or variant
- AI checks real-time inventory in Shopify
- AI responds with availability, pricing, and a direct link to the product page
Measuring Impact
Track these metrics after connecting Shopify:
- Auto-resolution rate — Should increase to 70-85% for e-commerce support
- Average response time — Should drop to under 30 seconds for order-related questions
- Ticket volume to human agents — Should decrease 50-70%
- Customer satisfaction — Customers prefer instant, accurate order information over waiting
Use the support cost calculator to estimate the dollar impact on your support operation.
Best Practices
- Keep product descriptions detailed — The AI references your Shopify product descriptions. Detailed, accurate descriptions lead to better AI responses.
- Update your return policy page — The AI answers policy questions from your knowledge base. Keep policies current and clear.
- Monitor edge cases — Review AI conversations weekly to find scenarios the AI handles poorly, then improve your knowledge base or escalation rules.
- Set up VIP routing — Use Shopify customer data to identify high-value customers (by lifetime spend) and route their conversations to human agents for a premium experience.
E-commerce support is one of the highest-ROI applications for AI because the questions are repetitive, the data is structured, and the answers are objective. The Corebee-Shopify integration turns your store's support from a cost center into an automated, high-quality customer experience.
Ready to see AI support in action? Start your free trial and watch your resolution rates climb.