Importing Your Knowledge Base

Your knowledge base is the foundation of AI accuracy. The more relevant content you provide, the better the AI performs.

Import Sources

Corebee supports multiple import methods:

Website Crawl Enter your help center URL and Corebee will automatically crawl and import all pages. This is the fastest way to get started if you already have a help center.

File Upload Upload documents directly:

PDF files
Word documents (.docx)
Markdown files (.md)
CSV files with Q&A pairs

Direct Entry Create articles directly in the Corebee knowledge base editor. Best for new content or quick additions.

Integrations Connect existing tools:

Notion — sync pages and databases
Google Docs — import shared documents
Zendesk — import existing help center articles
Intercom — migrate articles automatically

Structuring Your Content

Organize your knowledge base into categories:

Getting Started — Onboarding, setup, first steps
Billing — Pricing, invoices, refunds, upgrades
Troubleshooting — Common errors, fixes, workarounds
Features — How specific features work
Policies — Terms, privacy, SLAs

Best Practices for Import

Start with your top 20 questions. Check your existing tickets for the most common inquiries and ensure those are covered.
Use clear titles. "How to Reset Your Password" is better than "Password Issues."
Include variations. Add common phrasings as alternative questions so the AI can match more queries.
Keep articles focused. One topic per article performs better than long, multi-topic pages.

Verifying Your Import

After importing:

Go to Knowledge Base > Articles and review the imported content
Test by asking the AI common questions in the widget
Check that answers reference the correct articles
Fix any formatting issues or broken content

Next up: Training and fine-tuning the AI for your specific needs.

Importing Your Knowledge Base

Your knowledge base is the foundation of AI accuracy. The more relevant content you provide, the better the AI performs.

Import Sources

Corebee supports multiple import methods:

Website Crawl Enter your help center URL and Corebee will automatically crawl and import all pages. This is the fastest way to get started if you already have a help center.

File Upload Upload documents directly:

PDF files

Word documents (.docx)

Markdown files (.md)

CSV files with Q&A pairs

Direct Entry Create articles directly in the Corebee knowledge base editor. Best for new content or quick additions.

Integrations Connect existing tools:

Notion — sync pages and databases

Google Docs — import shared documents

Zendesk — import existing help center articles

Intercom — migrate articles automatically

Structuring Your Content

Organize your knowledge base into categories:

Getting Started — Onboarding, setup, first steps

Billing — Pricing, invoices, refunds, upgrades

Troubleshooting — Common errors, fixes, workarounds

Features — How specific features work

Policies — Terms, privacy, SLAs

Best Practices for Import

Start with your top 20 questions. Check your existing tickets for the most common inquiries and ensure those are covered.

Use clear titles. "How to Reset Your Password" is better than "Password Issues."

Include variations. Add common phrasings as alternative questions so the AI can match more queries.

Keep articles focused. One topic per article performs better than long, multi-topic pages.

Verifying Your Import

After importing:

Go to Knowledge Base > Articles and review the imported content

Test by asking the AI common questions in the widget

Check that answers reference the correct articles

Fix any formatting issues or broken content

Next up: Training and fine-tuning the AI for your specific needs.

Importing Your Knowledge Base