Importing Your Knowledge Base
Your knowledge base is the foundation of AI accuracy. The more relevant content you provide, the better the AI performs.
Import Sources
Corebee supports multiple import methods:
Website Crawl Enter your help center URL and Corebee will automatically crawl and import all pages. This is the fastest way to get started if you already have a help center.
File Upload Upload documents directly:
- PDF files
- Word documents (.docx)
- Markdown files (.md)
- CSV files with Q&A pairs
Direct Entry Create articles directly in the Corebee knowledge base editor. Best for new content or quick additions.
Integrations Connect existing tools:
- Notion — sync pages and databases
- Google Docs — import shared documents
- Zendesk — import existing help center articles
- Intercom — migrate articles automatically
Structuring Your Content
Organize your knowledge base into categories:
- Getting Started — Onboarding, setup, first steps
- Billing — Pricing, invoices, refunds, upgrades
- Troubleshooting — Common errors, fixes, workarounds
- Features — How specific features work
- Policies — Terms, privacy, SLAs
Best Practices for Import
- Start with your top 20 questions. Check your existing tickets for the most common inquiries and ensure those are covered.
- Use clear titles. "How to Reset Your Password" is better than "Password Issues."
- Include variations. Add common phrasings as alternative questions so the AI can match more queries.
- Keep articles focused. One topic per article performs better than long, multi-topic pages.
Verifying Your Import
After importing:
- Go to Knowledge Base > Articles and review the imported content
- Test by asking the AI common questions in the widget
- Check that answers reference the correct articles
- Fix any formatting issues or broken content
Next up: Training and fine-tuning the AI for your specific needs.