CorebeeFree to startThe Help Scout alternative with AI replies built in, $99/mo on Pro, unlimited seats
Help Scout bills per-user. Corebee starts free, and Pro is $99/month whatever your team size.
Start free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
Shared inbox question
Or pick a question
A recorded conversation, not a live agent.
Pick a question and the recording jumps to that answer.
- It tells every customer it’s an AI. On every conversation, and you can’t switch that off.
- Anyone can ask for a person and get one. It hands the whole thread to your team the moment they do.
- Moving off Help Scout takes about 20 minutes. Your help centre content comes across, and no engineering time goes into it.
Help Scout's AI drafts the reply and your team still sends it. Corebee resolves up to 86% of conversations on its own, tells every customer it is an AI while it does it, and hands over the moment someone asks for a person, $99/month on Pro with unlimited seats, instead of $25 to $65 per user.
Auto-resolution rate reflects up to 86% of conversations resolved by Corebee AI on a well-populated knowledge base; results vary by content coverage and question mix.
Corebee vs Help Scout, line by line
The rows a support lead actually compares before switching — including the two nobody else puts in a table.
Every row is checkable on Help Scout's own pricing page. The $99 line is checkable in about five minutes.
Start free — no card| Feature | Corebee | Help Scout |
|---|---|---|
| AI Resolution | 86% autonomous resolution | AI-assisted drafts only |
| Pricing Model | $99/mo on Pro | $25-$65/user/mo |
| Primary Channel | AI-first chat + email | Email-first with chat widget |
| Unlimited Users | Yes, included | No, billed $25-$65 per user |
| Setup Time | 5 minutes | 1-2 hours |
| Knowledge Base | RAG-powered AI responses | Docs with search |
| Shared Drafts | Internal notes and assignments | Collision detection and shared drafts |
| Response Speed | Instant AI (under 5 seconds) | Depends on agent availability |
| Handoff to a human | The moment someone asks | Supported, via your routing rules |
| Tells the customer it's an AI | Always — you can't switch it off | Optional, set by the admin |
- AI Resolution
- 86% autonomous resolution
- Help Scout: AI-assisted drafts only
- Pricing Model
- $99/mo on Pro
- Help Scout: $25-$65/user/mo
- Primary Channel
- AI-first chat + email
- Help Scout: Email-first with chat widget
- Handoff to a human
- The moment someone asks
- Help Scout: Supported, via your routing rules
- Tells the customer it's an AI
- Always — you can't switch it off
- Help Scout: Optional, set by the admin
- Unlimited Users
- Yes, included
- Help Scout: No, billed $25-$65 per user
- Setup Time
- 5 minutes
- Help Scout: 1-2 hours
- Knowledge Base
- RAG-powered AI responses
- Help Scout: Docs with search
- Shared Drafts
- Internal notes and assignments
- Help Scout: Collision detection and shared drafts
- Response Speed
- Instant AI (under 5 seconds)
- Help Scout: Depends on agent availability
5 more rows
The objection
“The team likes the inbox. I’m not putting a bot in front of it.”
Then don’t. Corebee answers from the help centre you have already written, says it is an AI every time it replies, and passes anything it cannot source into the same shared inbox with the full thread attached. Your team keeps the conversations that need a person and stops re-typing the ones that do not.
Every reply carries the confidence behind it, so the ones it was unsure of are the ones you read first.
See where it hands overAsk for a person at any point
The conversation hands over to your team with the whole thread attached.
The AI scores its own certainty
Every answer carries a confidence value. Below your threshold it escalates instead of guessing.
You set what it can and cannot say
Answers are grounded in your verified help docs and the rules you write for them.
The product
What the AI actually does
AI resolves 86% of conversations autonomously end-to-end. Handles multi-step questions, learns from corrections, and works 24/7 without agent involvement.
- Customer
Does your AI actually send replies, or just draft them for us?
- Corebee AI
I answer directly — like this one, from your help centre.
Answered from our help centre - Customer
What happens when you don't know something?
- Corebee AI
I hand the conversation to your team with the full thread attached, rather than guessing. Anyone can ask for a person at any point.
Handed to a human
- Customer
How accurate is it, really?
- Corebee AI
I answer only from the help centre you connect. Where it doesn't cover something I say so — I won't claim I'm never wrong.
Answered from your docs
- Customer
And when it gets one wrong — can I just talk to a person?
- Corebee AI
Asking is all it takes — this thread is going to your team now, with everything above attached.
Handed to a human
- Customer
What do we actually have to set up?
- Corebee AI
You point me at the help centre you already have and I answer from those articles — there is no script to write and no decision tree to draw. For a timeline on your own account, ask for a person.
- Customer
And what's included in the $99?
- Corebee AI
Pro is $99 a month and covers the AI, the shared inbox and every channel you connect. Seats aren't billed separately, and nothing is charged per conversation. There is also a Free plan to start.
It scores every answer, and it stops when the score drops.
The percentage on each reply is the model’s own confidence in what it just said. Under your threshold it does not guess — it hands the conversation to a person, with the thread intact.
Handoff threshold on this account: 60%
- CustomerWeb chat09:41
I ordered the wrong size and it already shipped. Can I swap it before it arrives?
- Corebee AI96% confidence09:41
Yes — a size swap can be started while the parcel is still in transit. I’ve opened the exchange form for order #10428 with the item pre-filled, and nothing is charged until the original is scanned back in.
- Corebee AI71% confidence09:42
Redirecting to a different address is usually possible while the parcel is at the local depot. Your standard-shipping policy covers that; for express it doesn’t state a cut-off, so I’m answering only the part I can source.
- Handed to your teamEscalated42% confidence09:43
This one asks for a refund outside the published return window, and I can’t find that decision written down anywhere.
Below the handoff threshold — passed to a person with the full thread, the order, and the sources checked.
Product interface. Sample conversation, not a customer account.
What Corebee costs next to Help Scout
Pricing
$99/mo for Pro
Free to start. Pro is one monthly price for every channel, every conversation and every seat, where Help Scout bills per-user. No per-resolution fee, no per-agent fee.
How long before it is answering?
Four checkpoints, from the install to the month-end decision. The only thing you need before Day 0 is the help centre you have already written.
- Day 0
It is live in about ten minutes
Paste the script into your site, point Corebee at the help docs you have already written, and it starts answering. Nothing to migrate first.
- Day 1
You read every answer it gave
Each reply is logged with the confidence behind it, and anything under the threshold is handed to a person with the whole conversation attached.
- Day 7
You correct the ones it got wrong
Fix the underlying doc and the next answer changes. What it escalates most often is a list of the pages you have not written yet.
- Day 30
You decide on your own numbers
The 14-day Pro trial is long behind you and you have a month of your own conversations to judge it on. Pro is $99/mo, with a 30-day money-back window.
Questions people ask before switching
Straight answers, including where Corebee is the wrong tool.
Nothing here needs a call to check. The $99 Pro line and the handoff are both live in the trial.
Start free — no cardCan I keep using Help Scout for email and add Corebee for AI chat?
Yes, many teams run Corebee alongside their existing email tool. Corebee handles AI-powered chat support while your email workflow stays intact. Over time, most teams consolidate into Corebee.
How does Corebee's Beacon compare to Help Scout's?
Help Scout's Beacon is a help widget that surfaces docs and contact forms. Corebee's widget is AI-powered — it actively resolves questions using AI and your knowledge base, not just pointing to articles.
Will my team need training to switch from Help Scout?
Corebee's interface is intuitive and requires minimal training. Most teams are fully onboarded within a day. The AI handles 86% of conversations automatically, so your team focuses on fewer, more complex issues.
Ready to switch from Help Scout?
Start free, no card. Pro is $99/mo with unlimited seats and AI conversations.
Start free — no cardStart free, no credit card needed. Try Pro free for 14 days, and cancel in one click.
- $99/mo
- The same line at three people or fifty. It does not move with headcount, and Help Scout's does.
- Always
- Every customer is told they are talking to an AI, and that cannot be switched off.
- 20 minutes
- The whole move off Help Scout, end to end. No engineering time.